At a Glance
- Tasks: Lead application support operations and manage client relationships in a fast-paced tech environment.
- Company: A growing tech business delivering specialist software solutions to enterprise clients.
- Benefits: Competitive salary, hybrid working, and strong career progression opportunities.
- Other info: Collaborative culture with opportunities for operational leadership and client engagement.
- Why this job: Make a real impact while leading teams and enhancing client experiences.
- Qualifications: Experience in application support and excellent communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
A growing technology business delivering specialist software solutions to enterprise clients across highly regulated and data-driven industries. The company supports a portfolio of high-profile clients through a combination of SaaS platforms, managed services, and operational support solutions.
This is a highly visible role sitting between clients, support teams, and technical delivery functions. You’ll lead application support operations while acting as a trusted point of contact for key client stakeholders, ensuring high levels of service delivery, communication, and operational performance.
The role combines client engagement, service management, technical support leadership, and operational oversight within a fast-paced technology environment. You’ll manage support analysts and operational teams, oversee incident management and SLA performance, and help drive continuous improvements across support processes and client experience.
What You’ll Be Doing
- Act as the senior escalation point for critical client and platform issues
- Build strong relationships with enterprise clients and key stakeholders
- Manage and mentor application support and operational support teams across multiple locations
- Oversee ticket management, prioritisation, incident resolution, and SLA delivery
- Coordinate closely with engineering and technical teams to resolve complex issues
- Provide clear communication and reporting to clients throughout issue resolution and service reviews
- Monitor operational performance and identify opportunities for service improvements
- Support platform upgrades, release coordination, maintenance planning, and change management activities
- Maintain operational documentation, support processes, and knowledge sharing across teams
- Produce and present service reporting, KPI tracking, and operational analytics
What They’re Looking For
- Strong experience within Application Support, Technical Support, or Service Management environments
- Previous experience managing client-facing support or operations teams
- Excellent stakeholder management and communication skills
- Experience handling escalations, incident management, and SLA-driven environments
- Ability to translate technical concepts into clear client-friendly communication
- Strong organisational skills with the ability to manage multiple priorities
- Comfortable working cross-functionally with support, operations, engineering, and product teams
Nice to have:
- Experience within SaaS, fintech, enterprise software, or regulated industries
- Exposure to IT operations, infrastructure, or hosted environments
- Experience with ticketing systems, reporting tools, and operational analytics
Why Join?
- Opportunity to play a key role in a growing technology business
- Highly collaborative environment with strong exposure across the organisation
- Blend of operational leadership and client engagement
- Fast-paced environment with real ownership and autonomy
- Strong long-term progression opportunities
Application Support Manager in Slough employer: Annapurna
Join a dynamic technology business in London that offers a highly collaborative work culture and the opportunity to lead application support operations for high-profile clients. With a focus on employee growth, you will enjoy strong progression opportunities while working in a fast-paced environment that values autonomy and real ownership. The company provides a competitive salary and a hybrid working model, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in application support or related fields. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to application support. Think about how you’d handle escalations or improve service delivery, and be ready to share your experiences with real examples.
✨Tip Number 3
Showcase your skills through online platforms! Consider creating a portfolio or a LinkedIn profile that highlights your achievements in managing support teams and improving client satisfaction. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Application Support Manager in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Application Support Manager role. Highlight your experience in managing client-facing support teams and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled escalations or improved service delivery in the past. We love a good story!
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, make sure your application reflects your communication prowess. Use clear and concise language, and don’t shy away from demonstrating how you’ve translated technical concepts for clients before.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Annapurna
✨Know Your Stuff
Make sure you brush up on your application support knowledge. Understand the technical aspects of the role, including incident management and SLA performance. Being able to discuss specific scenarios where you've successfully resolved issues will show that you're not just familiar with the concepts but have real-world experience.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice explaining complex technical issues in simple terms. Think about examples where you've had to communicate effectively with stakeholders or clients, especially during escalations. This will demonstrate your ability to bridge the gap between technical teams and clients.
✨Demonstrate Leadership Qualities
As an Application Support Manager, you'll be leading teams. Prepare to discuss your leadership style and how you've mentored or managed teams in the past. Share specific examples of how you've improved team performance or handled difficult situations, as this will highlight your capability to lead in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to client escalations or operational challenges. Think through your approach to resolving these issues, prioritising tasks, and ensuring high service delivery. Practising these scenarios will help you articulate your thought process clearly during the interview.
