At a Glance
- Tasks: Lead and enhance the ServiceNow HRSD platform while providing technical support.
- Company: Join a large organisation with a dynamic and collaborative culture.
- Benefits: Competitive daily rate, hybrid work model, and opportunity for professional growth.
- Other info: 6-month interim role with potential for further opportunities.
- Why this job: Make a real impact by optimising HR service delivery in a hands-on role.
- Qualifications: Proven experience in ServiceNow HRSD configuration and development.
Rate: £500+ per day (Outside IR35)
Location: London (Hybrid)
Duration: 6 months initially
Start: ASAP
Overview
We are looking for an experienced ServiceNow HRSD Lead to join a large organisation on an interim basis. This is a hands-on technical role for someone who knows the ServiceNow HR Service Delivery platform inside out and can hit the ground running from day one across both BAU support and development activity.
Key Responsibilities
- Provide 2nd and 3rd line technical support for the ServiceNow HRSD platform, investigating and resolving incidents, defects and production issues within agreed SLAs.
- Perform root cause analysis and implement long term fixes, monitoring platform performance, integrations and system health.
- Configure and enhance ServiceNow HRSD modules including HR Case Management, Employee Centre, Lifecycle Events, Knowledge Management, Document Management and HR Catalogues and Workflows.
- Develop and maintain Business Rules, Client Scripts, UI Policies, Flow Designer workflows, Script Includes and integrations and APIs.
- Deliver minor enhancements and change requests aligned to business priorities and participate in sprint ceremonies, backlog refinement and release planning.
- Work closely with HR Operations, HRIS, IT teams and external vendors to translate business requirements into scalable technical solutions.
- Provide technical guidance to functional analysts and support teams and support UAT, release management and deployment activities.
- Maintain technical documentation, support runbooks and knowledge articles ensuring solutions align to ServiceNow best practices and enterprise architecture standards.
Required Experience
- Proven hands-on experience with ServiceNow HRSD configuration and development.
- Strong technical background across the full HRSD module set.
- Comfortable working in an agile environment and picking up existing platform builds quickly.
- Experience working with HR and IT stakeholders to translate requirements into technical solutions.
- ServiceNow certifications desirable but not essential.
ServiceNow HRSD Lead employer: Annapurna
Join a dynamic and innovative organisation in London as a ServiceNow HRSD Lead, where you will thrive in a collaborative hybrid work environment that values your expertise and contributions. With a strong focus on employee growth, you will have access to ongoing professional development opportunities and the chance to work alongside talented teams dedicated to delivering exceptional HR service solutions. Enjoy the benefits of competitive remuneration, a supportive culture, and the excitement of being part of a large-scale transformation project that makes a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow HRSD Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community or related fields. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your ServiceNow HRSD projects and achievements. This gives potential employers a tangible look at what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to ServiceNow HRSD. We recommend doing mock interviews with friends or using online platforms. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking!
We think you need these skills to ace ServiceNow HRSD Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow HRSD Lead role. Highlight your hands-on experience with the ServiceNow HRSD platform and any relevant technical skills that match the job description. We want to see how you can hit the ground running!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this interim role. Mention specific projects or experiences that showcase your ability to provide 2nd and 3rd line support and your familiarity with HRSD modules.
Showcase Your Technical Skills:In your application, don’t forget to highlight your technical background across the full HRSD module set. We’re looking for someone who can configure and enhance ServiceNow modules, so make sure to include examples of your past work in this area.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Annapurna
✨Know Your ServiceNow HRSD Inside Out
Make sure you brush up on your knowledge of the ServiceNow HRSD platform. Be ready to discuss specific modules like HR Case Management and Employee Centre, as well as your hands-on experience with configuration and development. The more familiar you are with the platform, the more confident you'll feel during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled incidents and defects in the past. Think about times when you performed root cause analysis and implemented long-term fixes. This will demonstrate your ability to handle 2nd and 3rd line support effectively, which is crucial for this role.
✨Familiarise Yourself with Agile Methodologies
Since the role involves working in an agile environment, be ready to discuss your experience with sprint ceremonies and backlog refinement. Highlight any previous roles where you collaborated closely with teams to deliver enhancements and change requests, as this will show you're a team player who can adapt quickly.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask about the company's HR operations and how they utilise the ServiceNow platform. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values. Plus, it demonstrates that you're proactive and engaged!
