At a Glance
- Tasks: Support and maintain large-scale wired and wireless networks, ensuring uptime and fast incident resolution.
- Company: Leading UK connectivity provider with a focus on innovation and growth.
- Benefits: 25+ days holiday, private medical insurance, hybrid working, and career development opportunities.
- Other info: Fast-paced environment with excellent career growth and recognition programmes.
- Why this job: Join a dynamic team tackling challenging network environments and cutting-edge technologies.
- Qualifications: Experience in network operations and strong troubleshooting skills required.
The predicted salary is between 37000 - 37000 € per year.
A leading UK connectivity and infrastructure provider is looking for an Operations Support Engineer to join its growing Network Operations team.
The Role
You’ll play a key role in supporting and maintaining large-scale wired and wireless network environments, ensuring strong uptime, fast incident resolution, and excellent service delivery. This is a hands-on L2/L3 support role covering Private 4G/5G, DAS, Wi-Fi and core networking technologies, working across both remote support and on-site technical activities. You’ll collaborate closely with engineering teams, offshore support partners, vendors, and customers to keep critical infrastructure operating at peak performance.
Key Responsibilities
- Own and resolve L2/L3 incidents through ITSM platforms, ensuring SLA adherence
- Troubleshoot network faults across wireless, switching, routing, and infrastructure environments
- Carry out remote diagnostics and coordinate on-site maintenance activities
- Support hardware swaps, firmware upgrades, patching, and system changes
- Perform root cause analysis and implement preventative fixes
- Maintain accurate CMDB, network documentation, and operational runbooks
- Improve monitoring, alerting, and incident response processes
- Work with third-party vendors and escalation partners to drive timely resolution
- Support onboarding of new customer sites and operational readiness for deployments
- Provide clear stakeholder communication during incidents and service events
Technology Environment
- Enterprise Networking: Routing, Switching, VLANs, VPNs, QoS
- Wireless: Wi-Fi, Private LTE / 4G / 5G, DAS / Small Cells / Mobile Infrastructure
- Monitoring: SolarWinds, PRTG, Zabbix, Prometheus
- ITSM / OSS Platforms: ServiceNow, Helix, CMDB tools
What They’re Looking For
- Proven experience in a Network Operations / Technical Support / Service Assurance role
- Strong troubleshooting skills across networking and wireless environments
- Experience managing incidents end-to-end in a live production environment
- Comfortable working with field engineers, offshore NOCs, and external suppliers
- Understanding of ITIL processes and structured service management
- Strong communication skills with technical and non-technical stakeholders
- Able to prioritise multiple issues in a fast-paced operational setting
Why Join?
- Work on some of the UK’s most visible and technically challenging environments
- Exposure to cutting-edge wireless and connectivity technologies
- Strong career growth in a fast-scaling infrastructure business
- Hybrid working with excellent benefits package
- High-impact role supporting critical national connectivity services
Benefits
- 25+ days holiday + bank holidays
- Pension
- Private Medical Insurance
- Life Assurance & Income Protection
- Enhanced family leave policies
- Flexible / Hybrid working
- Gym & wellbeing support
- Cycle to Work scheme
- Recognition programmes and long-service awards
Network Support Engineer in Plymouth employer: Annapurna
Join a leading UK connectivity and infrastructure provider as a Network Support Engineer in London, where you'll be at the forefront of maintaining critical network environments. With a strong emphasis on employee growth, you will benefit from exposure to cutting-edge technologies, a hybrid working model, and an excellent benefits package that includes private medical insurance and generous holiday allowances. This is an opportunity to thrive in a collaborative work culture that values innovation and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Network Support Engineer in Plymouth
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or online forums related to network support. Engaging with others in the field can lead to valuable connections and job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and projects. This gives potential employers a tangible sense of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Network Support Engineer in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Support Engineer role. Highlight your experience with L2/L3 support, troubleshooting skills, and any relevant technologies like Wi-Fi and Private 4G/5G. We want to see how your background fits our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about network operations and how your skills can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills:Since you'll be working with both technical and non-technical stakeholders, it's crucial to demonstrate your communication skills in your application. Use clear language and examples that show you can bridge the gap between tech and non-tech folks.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Annapurna
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking technologies like routing, switching, and wireless infrastructure. Be ready to discuss specific tools like SolarWinds or ServiceNow, as well as your hands-on experience with L2/L3 support.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of how you've resolved network incidents in the past. Think about a time when you had to troubleshoot a complex issue and be ready to walk through your thought process during the interview.
✨Communicate Clearly
Since you'll be working with both technical and non-technical stakeholders, practice explaining technical concepts in simple terms. This will demonstrate your ability to bridge the gap between different teams and ensure smooth communication.
✨Understand ITIL Processes
Familiarise yourself with ITIL principles and how they apply to service management. Be prepared to discuss how you've implemented these processes in previous roles, especially in relation to incident management and service delivery.
