At a Glance
- Tasks: Lead and enhance the ServiceNow HRSD platform with hands-on technical expertise.
- Company: Join a large organisation in a dynamic, hybrid work environment.
- Benefits: Competitive daily rate, flexible working, and opportunity for impactful contributions.
- Other info: Collaborate with diverse teams and enjoy a supportive, agile culture.
- Why this job: Make a difference by optimising HR service delivery in a fast-paced setting.
- Qualifications: Proven experience in ServiceNow HRSD configuration and development required.
Rate: £500+ per day (Outside IR35)
Location: London (Hybrid)
Duration: 6 months initially
Start: ASAP
Overview
We are looking for an experienced ServiceNow HRSD Lead to join a large organisation on an interim basis. This is a hands-on technical role for someone who knows the ServiceNow HR Service Delivery platform inside out and can hit the ground running from day one across both BAU support and development activity.
Key Responsibilities
- Provide 2nd and 3rd line technical support for the ServiceNow HRSD platform, investigating and resolving incidents, defects and production issues within agreed SLAs.
- Perform root cause analysis and implement long term fixes, monitoring platform performance, integrations and system health.
- Configure and enhance ServiceNow HRSD modules including HR Case Management, Employee Centre, Lifecycle Events, Knowledge Management, Document Management and HR Catalogues and Workflows.
- Develop and maintain Business Rules, Client Scripts, UI Policies, Flow Designer workflows, Script Includes and integrations and APIs.
- Deliver minor enhancements and change requests aligned to business priorities and participate in sprint ceremonies, backlog refinement and release planning.
- Work closely with HR Operations, HRIS, IT teams and external vendors to translate business requirements into scalable technical solutions.
- Provide technical guidance to functional analysts and support teams and support UAT, release management and deployment activities.
- Maintain technical documentation, support runbooks and knowledge articles ensuring solutions align to ServiceNow best practices and enterprise architecture standards.
Required Experience
- Proven hands-on experience with ServiceNow HRSD configuration and development.
- Strong technical background across the full HRSD module set.
- Comfortable working in an agile environment and picking up existing platform builds quickly.
- Experience working with HR and IT stakeholders to translate requirements into technical solutions.
- ServiceNow certifications desirable but not essential.
ServiceNow HRSD Lead in London employer: Annapurna
Join a dynamic and innovative organisation in London as a ServiceNow HRSD Lead, where you will be part of a collaborative work culture that values technical expertise and employee growth. With competitive rates and the flexibility of a hybrid working model, this role offers an excellent opportunity to make a meaningful impact while working alongside talented professionals in a supportive environment. The company is committed to fostering your development through hands-on experience and exposure to cutting-edge technology, making it an ideal place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow HRSD Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even referrals that could give you an edge.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work with ServiceNow HRSD, don’t hesitate to share them during interviews. It’s a great way to demonstrate your hands-on experience and technical know-how.
✨Tip Number 3
Prepare for the technical grill! Brush up on common issues and solutions related to ServiceNow HRSD. Being able to discuss real-world scenarios and how you tackled them will impress potential employers.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes speed up the process. Plus, it shows you’re keen and ready to jump in!
We think you need these skills to ace ServiceNow HRSD Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow HRSD Lead role. Highlight your hands-on experience with the ServiceNow HRSD platform and any relevant technical skills that match the job description. We want to see how you can hit the ground running!
Showcase Your Experience:In your application, don’t just list your previous roles; showcase specific projects or tasks where you provided 2nd and 3rd line support or developed enhancements. We love seeing real examples of how you've tackled challenges in the past.
Be Clear and Concise:When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point about why you're the perfect fit for this role and how your skills align with our needs.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Annapurna
✨Know Your ServiceNow HRSD Inside Out
Make sure you brush up on your knowledge of the ServiceNow HRSD platform. Be ready to discuss specific modules like HR Case Management and Employee Centre, and think about how you've configured or enhanced these in past roles.
✨Prepare for Technical Questions
Expect technical questions that dive deep into your experience with 2nd and 3rd line support. Be prepared to share examples of incidents you've resolved, how you performed root cause analysis, and any long-term fixes you've implemented.
✨Show Your Agile Mindset
Since this role involves working in an agile environment, be ready to talk about your experience with sprint ceremonies and backlog refinement. Share how you've collaborated with teams to deliver enhancements and change requests.
✨Communicate with Stakeholders
Highlight your experience working with HR and IT stakeholders. Prepare to discuss how you've translated business requirements into technical solutions and provided guidance to functional analysts and support teams.
