At a Glance
- Tasks: Lead application support operations and manage client relationships in a fast-paced tech environment.
- Company: A growing tech business delivering specialist software solutions to enterprise clients.
- Benefits: Competitive salary, hybrid working, and strong career progression opportunities.
- Other info: Collaborative culture with opportunities for operational leadership and client engagement.
- Why this job: Make a real impact while leading teams and enhancing client experiences.
- Qualifications: Experience in application support and excellent communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
A growing technology business delivering specialist software solutions to enterprise clients across highly regulated and data-driven industries. The company supports a portfolio of high-profile clients through a combination of SaaS platforms, managed services, and operational support solutions.
This is a highly visible role sitting between clients, support teams, and technical delivery functions. You’ll lead application support operations while acting as a trusted point of contact for key client stakeholders, ensuring high levels of service delivery, communication, and operational performance.
The role combines client engagement, service management, technical support leadership, and operational oversight within a fast-paced technology environment. You’ll manage support analysts and operational teams, oversee incident management and SLA performance, and help drive continuous improvements across support processes and client experience.
What You’ll Be Doing
- Act as the senior escalation point for critical client and platform issues
- Build strong relationships with enterprise clients and key stakeholders
- Manage and mentor application support and operational support teams across multiple locations
- Oversee ticket management, prioritisation, incident resolution, and SLA delivery
- Coordinate closely with engineering and technical teams to resolve complex issues
- Provide clear communication and reporting to clients throughout issue resolution and service reviews
- Monitor operational performance and identify opportunities for service improvements
- Support platform upgrades, release coordination, maintenance planning, and change management activities
- Maintain operational documentation, support processes, and knowledge sharing across teams
- Produce and present service reporting, KPI tracking, and operational analytics
What They’re Looking For
- Strong experience within Application Support, Technical Support, or Service Management environments
- Previous experience managing client-facing support or operations teams
- Excellent stakeholder management and communication skills
- Experience handling escalations, incident management, and SLA-driven environments
- Ability to translate technical concepts into clear client-friendly communication
- Strong organisational skills with the ability to manage multiple priorities
- Comfortable working cross-functionally with support, operations, engineering, and product teams
Nice to have:
- Experience within SaaS, fintech, enterprise software, or regulated industries
- Exposure to IT operations, infrastructure, or hosted environments
- Experience with ticketing systems, reporting tools, and operational analytics
Why Join?
- Opportunity to play a key role in a growing technology business
- Highly collaborative environment with strong exposure across the organisation
- Blend of operational leadership and client engagement
- Fast-paced environment with real ownership and autonomy
- Strong long-term progression opportunities
Application Support Manager in London employer: Annapurna
Join a dynamic technology business in London that offers a highly collaborative work culture and the opportunity to lead application support operations for high-profile clients. With a focus on employee growth, you will enjoy strong progression opportunities while working in a fast-paced environment that values autonomy and real ownership. The company provides a competitive salary and a hybrid working model, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in application support or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to application support. Think about how you’d handle escalations or improve service delivery, and be ready to share your ideas with potential employers.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific situations where you managed client relationships or resolved complex issues. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Application Support Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in application support and client management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you can translate technical concepts into client-friendly terms.
Highlight Your Leadership Experience:If you've managed teams or led projects before, make sure to mention that! We’re looking for someone who can mentor and guide others, so share examples of how you’ve successfully led teams in the past.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Annapurna
✨Know Your Stuff
Make sure you brush up on your application support knowledge. Understand the key concepts of incident management, SLA performance, and how to communicate technical issues clearly to clients. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Leadership Skills
Since this role involves managing teams, be ready to discuss your experience in leading support or operations teams. Prepare examples of how you've mentored team members or improved service delivery. This will show that you can handle the responsibilities of the Application Support Manager role.
✨Build Rapport with Interviewers
Remember, this is a client-facing role, so your ability to build relationships is crucial. During the interview, engage with your interviewers, ask questions, and show genuine interest in their experiences. This will reflect your stakeholder management skills and make a positive impression.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about past experiences where you handled escalations or resolved complex issues. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.
