Location: Farringdon, London (3 days a week in office)
Overview
We are partnering with a growing, technology-led organisation of approximately 115 employees to hire a Lead IT Engineer to own and run their internal IT function end-to-end. This is a hands-on leadership role combining strategic direction with day-to-day support.
The successful candidate will define and manage the IT environment across devices, Microsoft services, business systems and security, ensuring a simple, secure and cost-effective experience for employees. Within 3–6 months, they will hire a junior IT engineer, while remaining accountable for delivery and escalation.
Key Responsibilities
- Own the IT roadmap, standards and tooling across the organisation
- Provide commercially sound recommendations on devices, licensing and cost optimisation
- Balance strategic planning with operational delivery and user support
End User Computing & Infrastructure
- Manage Windows endpoint environment (Intune, Autopilot, device lifecycle, security baselines)
- Administer Microsoft 365 and Azure (identity, access, compliance, integrations)
Business Systems & Data
- Support and optimise core platforms including Dynamics 365 F&O, Monday.com, Zoho and HubSpot
- Lead initiatives to align and integrate data across systems
- Manage third-party vendors and application support
User Support & Operations
- Act as primary IT contact and escalation point
- Resolve first-line issues across devices, connectivity and applications
- Deliver effective onboarding/offboarding and maintain user documentation
Cyber Security & Compliance
- Maintain endpoint security, patching, access control and monitoring
- Support ISO 2701, Cyber Essentials Plus and audit requirements
IT Service Management & Process
- Own ITSM processes and tooling (e.g. BMC Helix or equivalent)
- Drive automation, documentation and scalable processes
- Maintain accurate asset, licence and configuration records
Team Development
- Recruit and manage a junior IT engineer within 3–6 months
Requirements
- Proven experience as the lead or sole IT professional in an SME (approx. 50–300 users)
- Experience working standalone or as the most senior IT resource within a small team
- Strong capability to balance strategic IT leadership with hands-on support
- Expertise in Microsoft 365, Azure, Intune and modern endpoint management
- Experience supporting SaaS business systems and managing vendors
- Exposure to cyber security frameworks (e.g. ISO 2701, Cyber Essentials Plus)
- Familiarity with IT service management systems (e.g. BMC Helix or similar)
- Experience delivering system/data integration or improvement initiatives
- Strong communication skills with a pragmatic, commercially aware approach
