At a Glance
- Tasks: Lead and enhance the ServiceNow HRSD platform with hands-on technical expertise.
- Company: Join a large organisation focused on innovative HR solutions.
- Benefits: Competitive pay, flexible working arrangements, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and enjoy agile work culture.
- Why this job: Make a real impact by optimising HR service delivery in a dynamic environment.
- Qualifications: Hands-on experience with ServiceNow HRSD and strong technical skills required.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for an experienced ServiceNow HRSD Lead to join a large organisation on an interim basis. This is a hands-on technical role for someone who knows the ServiceNow HR Service Delivery platform inside out and can hit the ground running from day one across both BAU support and development activity.
Key Responsibilities
- Provide 2nd and 3rd line technical support for the ServiceNow HRSD platform, investigating and resolving incidents, defects and production issues within agreed SLAs.
- Perform root cause analysis and implement long term fixes, monitoring platform performance, integrations and system health.
- Configure and enhance ServiceNow HRSD modules including HR Case Management, Employee Centre, Lifecycle Events, Knowledge Management, Document Management and HR Catalogues and Workflows.
- Develop and maintain Business Rules, Client Scripts, UI Policies, Flow Designer workflows, Script Includes and integrations and APIs.
- Deliver minor enhancements and change requests aligned to business priorities and participate in sprint ceremonies, backlog refinement and release planning.
- Work closely with HR Operations, HRIS, IT teams and external vendors to translate business requirements into scalable technical solutions.
- Provide technical guidance to functional analysts and support teams and support UAT, release management and deployment activities.
- Maintain technical documentation, support runbooks and knowledge articles ensuring solutions align to ServiceNow best practices and enterprise architecture standards.
Required Experience
- Proven hands-on experience with ServiceNow HRSD configuration and development.
- Strong technical background across the full HRSD module set.
- Comfortable working in an agile environment and picking up existing platform builds quickly.
- Experience working with HR and IT stakeholders to translate requirements into technical solutions.
- ServiceNow certifications desirable but not essential.
Interim ServiceNow HRSD Lead – Hands-On Expert employer: Annapurna
Join a large organisation that values innovation and collaboration, offering a dynamic work culture where your expertise in ServiceNow HRSD will be recognised and rewarded. With a focus on employee growth, you will have access to ongoing training and development opportunities, ensuring you stay at the forefront of technology while contributing to meaningful projects. Located in a vibrant area, this role provides a unique chance to make a significant impact within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Interim ServiceNow HRSD Lead – Hands-On Expert
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community or HR tech space. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of past projects or case studies, don’t hesitate to share them during interviews. It’s a great way to demonstrate your hands-on expertise with the ServiceNow HRSD platform.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common technical scenarios related to ServiceNow HRSD. Being able to talk through your thought process will show you’re ready to hit the ground running.
✨Tip Number 4
Apply directly through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it gives you a better chance to stand out from the crowd.
We think you need these skills to ace Interim ServiceNow HRSD Lead – Hands-On Expert
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with ServiceNow HRSD. We want to see how you've tackled similar challenges in the past, so don’t hold back on those specific examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. We love seeing enthusiasm and a clear understanding of the ServiceNow HRSD platform.
Showcase Your Technical Skills:Don’t forget to list your technical skills relevant to the role. Mention your experience with configuring HRSD modules and any integrations you've worked on. We’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Annapurna
✨Know Your ServiceNow HRSD Inside Out
Make sure you brush up on your knowledge of the ServiceNow HRSD platform. Be ready to discuss specific modules like HR Case Management and Employee Centre, and share examples of how you've configured or enhanced these in past roles.
✨Prepare for Technical Questions
Expect technical questions that dive deep into your experience with 2nd and 3rd line support. Be prepared to explain how you've resolved incidents and performed root cause analysis, as well as any long-term fixes you've implemented.
✨Show Your Agile Mindset
Since this role involves working in an agile environment, be ready to talk about your experience with sprint ceremonies and backlog refinement. Share how you've collaborated with teams to deliver enhancements aligned with business priorities.
✨Communicate with Stakeholders
Highlight your experience working with HR and IT stakeholders. Be prepared to discuss how you've translated business requirements into technical solutions and provided guidance to functional analysts and support teams.
