At a Glance
- Tasks: Lead software deployment and migration projects while supporting enterprise customers.
- Company: Global tech organisation with a focus on customer success.
- Benefits: Hybrid working, long-term contract, and collaborative environment.
- Other info: Opportunity to work with top-tier clients and develop your technical consulting skills.
- Why this job: Make a real impact by supporting major enterprise customers and enhancing their experience.
- Qualifications: Fluent in German and English with 5+ years in Customer Success or IT.
The predicted salary is between 60000 - 75000 £ per year.
A global technology organisation is looking for a German-speaking Customer Success Services Specialist to support enterprise customers across software deployment, migrations, and platform adoption.
What You’ll Be Doing
- Lead enterprise software deployment and migration projects
- Act as the subject matter expert for platform administration and identity management
- Support customers with SSO, Active Directory, user provisioning, and licensing
- Deliver technical workshops, enablement sessions, and best practice guidance
- Partner with Customer Success and Account teams to identify risks and improve adoption
- Build trusted relationships with IT teams and senior business stakeholders
- Analyse customer environments and provide recommendations for optimisation
What They’re Looking For
- Fluent German and English
- 5+ years' experience within Customer Success, Technical Support, Professional Services or IT Asset Management
- Strong knowledge of enterprise SaaS administration, SSO, Active Directory, and user management
- Experience leading complex software deployments or migration projects
- Understanding of software licensing and Software Asset Management (SAM)
- Excellent stakeholder management, presentation, and communication skills
Nice to Have
- Experience with SCCM, Intune, ServiceNow, Flexera or similar platforms
- Exposure to enterprise security or digital maturity programmes
- Experience supporting large global enterprise customers
Why Join?
- Work with some of the world’s largest enterprise customers
- Highly collaborative Customer Success organisation
- Blend of technical consulting, project delivery, and customer engagement
- Hybrid working with long-term contract opportunity
- High-impact role supporting strategic customer programmes
We think you need these skills to ace Customer Success Specialist
Fluent German and English
Customer Success
Technical Support
Professional Services
IT Asset Management
Enterprise SaaS Administration
SSO
