At a Glance
- Tasks: Support and maintain large-scale wired and wireless networks for optimal performance.
- Company: Leading UK connectivity provider with a focus on innovation and teamwork.
- Benefits: 25+ days holiday, private medical insurance, flexible working, and gym support.
- Other info: Fast career growth opportunities in a dynamic, hybrid work environment.
- Why this job: Join a high-impact role that supports critical national connectivity services.
- Qualifications: Experience in network operations and strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
A leading UK connectivity and infrastructure provider is looking for an Operations Support Engineer to join its growing Network Operations team.
You’ll play a key role in supporting and maintaining large-scale wired and wireless network environments, ensuring strong uptime, fast incident resolution, and excellent service delivery. This is a hands-on L2/L3 support role covering Private 4G/5G, DAS, Wi-Fi and core networking technologies, working across both remote support and on-site technical activities.
You’ll collaborate closely with engineering teams, offshore support partners, vendors, and customers to keep critical infrastructure operating at peak performance.
- Troubleshoot network faults across wireless, switching, routing, and infrastructure environments
- Carry out remote diagnostics and coordinate on-site maintenance activities
- Support hardware swaps, firmware upgrades, patching, and system changes
- Perform root cause analysis and implement preventative fixes
- Maintain accurate CMDB, network documentation, and operational runbooks
- Improve monitoring, alerting, and incident response processes
- Support onboarding of new customer sites and operational readiness for deployments
Enterprise Networking: Routing, Switching, VLANs, VPNs, QoS
Wireless: Wi-Fi, Private LTE / 4G / 5G
Monitoring: ServiceNow, Helix, CMDB tools
Proven experience in a Network Operations / Technical Support / Service Assurance role
Strong troubleshooting skills across networking and wireless environments
Comfortable working with field engineers, offshore NOCs, and external suppliers
Understanding of ITIL processes and structured service management
Strong career growth in a fast-scaling infrastructure business
Hybrid working with excellent benefits package:
- 25+ days holiday + bank holidays
- Pension
- Private Medical Insurance
- Life Assurance & Income Protection
- Enhanced family leave policies
- Flexible / Hybrid working
- Gym & wellbeing support
- Cycle to Work scheme
- Recognition programmes and long-service awards
Networks Support Engineer in City of London employer: Annapurna
Join a leading UK connectivity and infrastructure provider as a Networks Support Engineer in London, where you'll be part of a dynamic Network Operations team dedicated to maintaining critical national connectivity services. Enjoy a supportive work culture that prioritises employee growth with ample opportunities for career advancement, alongside an excellent benefits package including hybrid working, generous holiday allowance, and wellness support. This role not only offers hands-on experience with cutting-edge technologies but also the chance to make a significant impact in a fast-scaling business environment.
StudySmarter Expert Advice🤫
We think this is how you could land Networks Support Engineer in City of London
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or online forums related to network operations. Engaging with others in the field can lead to valuable connections and job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and projects. This gives potential employers a tangible sense of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and problem-solving approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Networks Support Engineer in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Networks Support Engineer role. Highlight your experience with wired and wireless networks, and don’t forget to mention any hands-on L2/L3 support you've provided. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, give us examples of how you've tackled network faults in the past. Whether it’s switching, routing, or wireless issues, we love seeing real-life scenarios where you’ve made a difference. It helps us understand your problem-solving approach!
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through! A bit of your unique voice can make your application stand out. Just remember to keep it relevant to the role and our company culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Networks Support Engineer position. Plus, it’s super easy to do!
How to prepare for a job interview at Annapurna
✨Know Your Networks
Make sure you brush up on your knowledge of networking technologies, especially around Private 4G/5G, Wi-Fi, and core networking. Be ready to discuss your hands-on experience with troubleshooting network faults and how you've resolved issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex network problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to perform root cause analysis and implement preventative fixes.
✨Familiarise Yourself with ITIL Processes
Since understanding ITIL processes is crucial for this role, make sure you can talk about your experience with structured service management. Discuss how you've applied these principles in previous roles to improve incident response and service delivery.
✨Engage with the Team Spirit
This role involves collaboration with various teams, so be prepared to discuss how you work with field engineers, offshore NOCs, and external suppliers. Highlight your communication skills and any experiences where teamwork led to successful outcomes.
