At a Glance
- Tasks: Lead application support operations and manage client relationships in a fast-paced tech environment.
- Company: A growing tech business delivering specialist software solutions to enterprise clients.
- Benefits: Collaborative culture, real ownership, and strong long-term progression opportunities.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact while working with high-profile clients and innovative technology.
- Qualifications: Experience in application support and excellent communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
A growing technology business delivering specialist software solutions to enterprise clients across highly regulated and data-driven industries. The company supports a portfolio of high-profile clients through a combination of SaaS platforms, managed services, and operational support solutions. With continued growth and increasing client demand, they are looking to strengthen their support and operations function with the addition of an experienced Application Support Manager.
The Opportunity
This is a highly visible role sitting between clients, support teams, and technical delivery functions. You’ll lead application support operations while acting as a trusted point of contact for key client stakeholders, ensuring high levels of service delivery, communication, and operational performance. The role combines client engagement, service management, technical support leadership, and operational oversight within a fast-paced technology environment. You’ll manage support analysts and operational teams, oversee incident management and SLA performance, and help drive continuous improvements across support processes and client experience.
What You’ll Be Doing
- Act as the senior escalation point for critical client and platform issues
- Build strong relationships with enterprise clients and key stakeholders
- Manage and mentor application support and operational support teams across multiple locations
- Oversee ticket management, prioritisation, incident resolution, and SLA delivery
- Coordinate closely with engineering and technical teams to resolve complex issues
- Provide clear communication and reporting to clients throughout issue resolution and service reviews
- Monitor operational performance and identify opportunities for service improvements
- Support platform upgrades, release coordination, maintenance planning, and change management activities
- Maintain operational documentation, support processes, and knowledge sharing across teams
- Produce and present service reporting, KPI tracking, and operational analytics
What They’re Looking For
- Strong experience within Application Support, Technical Support, or Service Management environments
- Previous experience managing client-facing support or operations teams
- Excellent stakeholder management and communication skills
- Experience handling escalations, incident management, and SLA-driven environments
- Ability to translate technical concepts into clear client-friendly communication
- Strong organisational skills with the ability to manage multiple priorities
- Comfortable working cross-functionally with support, operations, engineering, and product teams
Nice to have:
- Experience within SaaS, fintech, enterprise software, or regulated industries
- Exposure to IT operations, infrastructure, or hosted environments
- Experience with ticketing systems, reporting tools, and operational analytics
Why Join?
- Opportunity to play a key role in a growing technology business
- Highly collaborative environment with strong exposure across the organisation
- Blend of operational leadership and client engagement
- Fast-paced environment with real ownership and autonomy
- Strong long-term progression opportunities
Application Support Manager employer: Annapurna
Join a dynamic technology business that prioritises employee growth and collaboration, offering a unique opportunity for an Application Support Manager to thrive in a fast-paced environment. With a strong focus on client engagement and operational excellence, you will benefit from a culture that encourages innovation and provides clear pathways for career advancement. Located in a vibrant area, the company fosters a supportive atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in application support or related fields. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to application support and client management. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've handled escalations or improved service delivery. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Application Support Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in application support and client management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you would communicate with clients and stakeholders.
Highlight Your Problem-Solving Skills:We’re looking for someone who can handle escalations and complex issues. In your application, share specific examples of how you’ve successfully resolved challenging situations in the past. This will show us you’re up for the task!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Annapurna
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to application support and service management. Understand the company's SaaS platforms and how they operate, as well as common issues that might arise. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating complex technical concepts in a way that's easy for non-technical stakeholders to understand. Prepare examples from your past experiences where you've successfully communicated with clients or resolved escalations.
✨Demonstrate Leadership Experience
Be ready to discuss your experience managing teams and mentoring support analysts. Highlight specific instances where you've improved team performance or client satisfaction. This will show that you can lead effectively in a fast-paced environment.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, such as handling a critical incident or managing multiple priorities. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills and operational oversight.
