At a Glance
- Tasks: Lead and evolve the Customer Success function, inspiring and developing the team.
- Company: Scaling Health Tech business with a focus on customer engagement.
- Benefits: Hybrid working, competitive salary up to £150K OTE, and career development opportunities.
- Other info: Opportunity to work closely with Sales and Product teams in a dynamic environment.
- Why this job: Make a real impact in a growing company while shaping customer success strategies.
- Qualifications: Proven leadership in Customer Success within B2B SaaS and strong stakeholder management skills.
The predicted salary is between 90000 - 105000 £ per year.
Annapurna Recruitment are partnering with a scaling Health Tech business that is looking for a new Head of Customer Success to re-energise and upskill its current CS function. This role will be based in London, offers a hybrid working pattern and can pay up to £150K OTE.
The Head of Customer Success is responsible for leading and evolving the CS function, setting the strategy and standard for every customer. The role will upskill, lead, inspire, and develop the CS function, ensuring a high-quality approach to customer engagement, adoption, and retention.
You'll work closely with Sales, Product, and other business areas, bringing market insight and customer feedback into strategic decision-making. You'll also act as an escalation point for strategic accounts.
Key Experience- Demonstrable Customer Success leadership experience within a B2B SaaS enterprise environment, including leading teams across multiple levels of seniority and owning the performance of the function.
- A modern, commercial view of Customer Success.
- Demonstrable experience scaling a Customer Success function.
- Strong executive stakeholder management capability.
- Proven ability to partner effectively with Sales teams on renewals and expansion.
- Experience in the NHS, healthcare, or HealthTech sectors.
- Experience working within a scale-up environment.
- Exposure to enterprise sales environments or processes.
- Familiarity with HubSpot.
Head of Customer Success in London employer: Annapurna HR Ltd
Join a dynamic Health Tech business in London that prioritises employee growth and innovation. With a hybrid working model, competitive compensation, and a culture that fosters collaboration across teams, this role as Head of Customer Success offers the opportunity to lead and transform the customer experience while making a meaningful impact in the healthcare sector. The company is committed to upskilling its workforce, ensuring you have the resources and support needed to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Health Tech space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on the Head of Customer Success role or similar positions.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their current Customer Success strategies and think about how you can bring fresh ideas to the table. This will show them you're not just another candidate, but someone who’s genuinely interested in making an impact.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience in scaling Customer Success functions and how you've led teams to success. Highlight your ability to collaborate with Sales and other departments, as this is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and serious about landing that dream job.
We think you need these skills to ace Head of Customer Success in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Head of Customer Success role. Highlight your leadership experience in Customer Success, especially in B2B SaaS environments. We want to see how you've scaled teams and improved customer engagement!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about Customer Success and how your experience aligns with our needs. Don't forget to mention any relevant experience in the HealthTech sector if you have it!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to lead and inspire teams. Numbers speak volumes, so include metrics that show how you've improved customer retention or engagement in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Annapurna HR Ltd
✨Know Your Customer Success Stuff
Make sure you brush up on the latest trends and best practices in Customer Success, especially within the B2B SaaS space. Be ready to discuss how you've led teams and scaled functions in your previous roles, as this will show your depth of knowledge and experience.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've inspired and developed teams in the past. Think about specific situations where you’ve successfully managed performance and driven results, as this will resonate well with the interviewers.
✨Understand the Business Landscape
Familiarise yourself with the Health Tech sector and the specific challenges it faces. Being able to discuss market insights and customer feedback will demonstrate your strategic thinking and ability to align Customer Success with broader business goals.
✨Engage with Stakeholders
Be prepared to talk about your experience in managing executive stakeholders and collaborating with Sales teams. Highlight any successful partnerships you've built and how they contributed to renewals and expansions, as this is crucial for the role.
