At a Glance
- Tasks: Lead and evolve the Customer Success function, ensuring top-notch customer engagement.
- Company: Dynamic Health Tech business with a focus on innovation and growth.
- Benefits: Competitive salary up to £150K OTE, hybrid working, and career development opportunities.
- Other info: Join a vibrant team and contribute to the future of healthcare technology.
- Why this job: Make a real impact by shaping customer success strategies in a scaling company.
- Qualifications: Proven leadership in Customer Success within B2B SaaS and strong stakeholder management skills.
The predicted salary is between 90000 - 120000 £ per year.
Annapurna Recruitment are partnering with a scaling Health Tech business that is looking for a new Head of Customer Success to re-energise and upskill its current CS function. This role will be based in London, offers a hybrid working pattern and can pay up to £150K OTE.
The Head of Customer Success is responsible for leading and evolving the CS function, setting the strategy and standard for every customer. The role will upskill, lead, inspire, and develop the CS function, ensuring a high-quality approach to customer engagement, adoption, and retention.
You will work closely with Sales, Product, and other business areas, bringing market insight and customer feedback into strategic decision-making. You will also act as an escalation point for strategic accounts.
Key Experience- Demonstrable Customer Success leadership experience within a B2B SaaS enterprise environment, including leading teams across multiple levels of seniority and owning the performance of the function.
- A modern, commercial view of Customer Success.
- Demonstrable experience scaling a Customer Success function.
- Strong executive stakeholder management capability.
- Proven ability to partner effectively with Sales teams on renewals and expansion.
- Experience in the NHS, healthcare, or HealthTech sectors.
- Experience working within a scale-up environment.
- Exposure to enterprise sales environments or processes.
- Familiarity with HubSpot.
Head Of Customer Success employer: Annapurna HR Ltd
Annapurna Recruitment is an exceptional employer, offering a dynamic work environment in the heart of London, where innovation meets healthcare technology. With a strong focus on employee development and a hybrid working model, we empower our team to thrive while making a meaningful impact in the Health Tech sector. Join us to lead a passionate Customer Success function, where your expertise will shape the future of customer engagement and retention.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Customer Success
✨Tip Number 1
Network like a pro! Reach out to your connections in the Health Tech space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on the Head of Customer Success role or similar positions.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their current Customer Success strategies and think about how you can bring fresh ideas to the table. We want to see you shine!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully scaled Customer Success functions in the past. This is your chance to demonstrate that modern, commercial view of Customer Success they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head Of Customer Success
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Head of Customer Success role. Highlight your leadership experience in Customer Success, especially in B2B SaaS environments. We want to see how you've scaled teams and improved customer engagement!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about Customer Success and how your experience aligns with our needs. Don't forget to mention any relevant experience in the HealthTech sector if you have it!
Showcase Your Achievements:Quantify your successes! Whether it's improving customer retention rates or leading a successful team, we love numbers. Share specific examples that demonstrate your impact in previous roles, especially those that relate to scaling Customer Success functions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Annapurna HR Ltd
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how they impact business outcomes and be ready to discuss how you've used these metrics to drive success in previous roles.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you inspire and develop teams. Think of specific examples where you've successfully led a team through challenges or changes, especially in a B2B SaaS environment.
✨Understand the Business Landscape
Research the Health Tech sector and the specific company you're interviewing with. Be prepared to discuss market trends, customer needs, and how you can leverage your experience to enhance their customer success function.
✨Prepare for Stakeholder Management Scenarios
Anticipate questions around managing executive stakeholders and collaborating with sales teams. Have examples ready that demonstrate your ability to build relationships and drive results through effective communication and partnership.
