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- Tasks: Provide expert payroll support via email, phone, and webchat.
- Company: Join a leading Global Service Provider with a strong reputation in Sheffield.
- Benefits: Enjoy hybrid working, a supportive culture, and career growth opportunities.
- Why this job: Be part of a top-notch team and tackle diverse payroll challenges.
- Qualifications: Ideal for candidates with a financial background and Excel skills.
- Other info: Great opportunity for those looking to transition from call centers.
The predicted salary is between 28800 - 42000 £ per year.
My client is a leading Global Service Provider based in Sheffield. They are experts in their field, with prestigious offices, hybrid working policy, and lots of opportunities to build a rewarding career with them. They are looking to recruit a Customer Support Advisor to join their Operations team. These roles would suit Candidates from a financial/Mathematical background with excellent working knowledge of Excel or candidates who are looking to move away from a call centre environment. This could be a great career move for the right candidates. Providing specialist payroll support to their customers via all channels including email, phone and webchat. Key activities of the role will include detailed statutory monthly pension reporting and ongoing pension support of varying complexities to our customers. Be inspired and challenged as part of their best-in-class payrollsupport team, with great opportunities for you to explore, all located in their friendly offices in Sheffield. Key role responsibilities: Effectively handle, manage, resolve, and log customer payroll queries received through a range of customer support channels in a timely and professional manner Liaise with other internal and external partners to ensure issues are resolved and ensure a smooth resolutions for their customers Take ownership, managing, investigating, resolving, and logging customer pension enquiries Work effectively as…
Payroll Advisor employer: Anna Maher Recruitment
Contact Detail:
Anna Maher Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Advisor
✨Tip Number 1
Familiarize yourself with the specific payroll processes and statutory requirements relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the industry.
✨Tip Number 2
Brush up on your Excel skills, as proficiency in this tool is crucial for the position. Consider taking a quick online course or practicing with sample payroll data to showcase your abilities during the interview.
✨Tip Number 3
Prepare to discuss your experience in customer support, especially in resolving complex queries. Think of specific examples where you successfully managed customer issues, as this will highlight your problem-solving skills.
✨Tip Number 4
Research the company culture and values of the Global Service Provider. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a great fit for their team.
We think you need these skills to ace Payroll Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Payroll Advisor position. Understand the key responsibilities and required skills, especially the importance of customer support and payroll knowledge.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer support, payroll, or financial roles. Use specific examples that demonstrate your problem-solving skills and ability to handle queries effectively.
Showcase Your Skills: Make sure to highlight your proficiency in Excel and any other relevant software. If you have experience with pension reporting or similar tasks, be sure to mention that as well.
Tailor Your Application: Customize your cover letter to reflect your enthusiasm for the role and the company. Mention why you are interested in this position specifically and how you can contribute to their operations team.
How to prepare for a job interview at Anna Maher Recruitment
✨Show Your Excel Skills
Since the role requires excellent working knowledge of Excel, be prepared to discuss your experience with it. Bring examples of how you've used Excel in previous roles, especially in handling data or financial reporting.
✨Understand Payroll Processes
Familiarize yourself with basic payroll processes and statutory pension reporting. Being able to speak knowledgeably about these topics will demonstrate your readiness for the role and your commitment to providing specialist support.
✨Demonstrate Customer Service Experience
Even if you're moving away from a call center environment, highlight any customer service experience you have. Discuss how you've effectively handled customer queries and resolved issues in a professional manner.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This could include inquiries about their hybrid working policy, opportunities for career growth, or specifics about the team you'll be working with. It shows your interest in the company and the role.
