Assistant Manager, Complaints in Gloucester

Assistant Manager, Complaints in Gloucester

Gloucester Full-Time 28800 - 43200 £ / year (est.) No home office possible
Ann Summers Limited

At a Glance

  • Tasks: Lead our Gloucester store, drive sales, and create an amazing customer experience.
  • Company: Join a unique brand that empowers and pushes boundaries.
  • Benefits: Enjoy 50% staff discount, pension scheme, life insurance, and wellness programme.
  • Why this job: Be part of a fantastic brand and make a real impact in retail.
  • Qualifications: Experience as an Assistant Manager in Retail or Hospitality is essential.
  • Other info: We embrace diversity and inclusion, supporting everyone to be themselves.

The predicted salary is between 28800 - 43200 £ per year.

We are on the hunt for an inspiring and driven Assistant Manager to support in leading our Gloucester store. We are a unique brand that strives to empower, lives to push boundaries, gets kicks off making it happen, and is always inclusive! Our talented people are at the heart of our retail business, and they are the ones who make our brand the incredible success that it is.

  • Commercial mindset – deliver a mind-blowing sales performance by driving store KPIs, use all the data available to keep the team informed and engaged in what needs to be achieved and how they can contribute.
  • Obsession for amazing service – create a ‘customer focused' ethos among the team, ensure everyone is working collaboratively to deliver an experience in store that the customers can't wait to tell their friends and family about.
  • Empowering leader – motivate and lead the retail store team, support and develop your colleagues and be confident and professional when providing constructive feedback on how they can excel in their roles.
  • Creative flair – WOW your customers with the beautiful VM in store, make our gorgeous collections the stars of the show.
  • Exceptional organisation – have a clear vision of how to deliver on the store objectives, delegate effectively, and uphold all processes and procedures for a structured and safe place to work.

A great induction, setting you up for success in your new retail role. Benefits include ~50% staff discount, pension scheme, life insurance, optional private medical care, wellness programme, just to name a few (not to mention, the opportunity to work for a fantastic brand – huge perk!).

If you're currently an Assistant Manager in Retail or Hospitality and love our brand and what we stand for, apply with your CV to find out more! All successful candidates will be contacted as soon as possible to discuss the role and their experience further.

At Ann Summers we are proud to continue embracing inclusion, diversity and equality in our everyday, supporting our people to be themselves. We are committed to building teams with a variety of backgrounds, skills and views.

Assistant Manager, Complaints in Gloucester employer: Ann Summers Limited

At Ann Summers, we pride ourselves on being an empowering and inclusive employer, where our talented team is at the heart of our success. Located in Gloucester, we offer a vibrant work culture that encourages creativity and collaboration, alongside fantastic benefits such as a generous staff discount, wellness programmes, and opportunities for personal growth. Join us to be part of a brand that not only values your contributions but also supports you in achieving your career aspirations.
Ann Summers Limited

Contact Detail:

Ann Summers Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Assistant Manager, Complaints in Gloucester

✨Tip Number 1

Get to know the brand inside out! Research Ann Summers and understand their values, products, and customer experience. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their journey.

✨Tip Number 2

Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the company culture and what it’s really like to work there. Plus, they might even give you a heads-up about any upcoming opportunities!

✨Tip Number 3

Prepare for the interview by practising common questions related to leadership and customer service. Think of examples from your past experiences that showcase your skills in motivating teams and delivering exceptional service.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to make things happen!

We think you need these skills to ace Assistant Manager, Complaints in Gloucester

Commercial Mindset
Data Analysis
Customer Service Orientation
Team Leadership
Motivational Skills
Constructive Feedback
Visual Merchandising
Organisational Skills
Delegation
Process Management
Collaboration
Inclusivity
Creativity

Some tips for your application 🫡

Show Your Passion: When you're writing your application, let your enthusiasm for the brand shine through! We want to see how much you love what we stand for and how you can contribute to our mission of empowering others.

Be Data-Driven: Since we're all about delivering mind-blowing sales performance, make sure to highlight any experience you have with KPIs or data analysis. Show us how you've used numbers to drive success in your previous roles!

Highlight Your Leadership Skills: As an Assistant Manager, you'll be leading a team, so don’t forget to mention your leadership style! Share examples of how you've motivated and developed your colleagues in the past – we love a good success story!

Keep It Professional Yet Personal: While we want to see your professional side, don't hesitate to inject a bit of your personality into your application. We’re looking for someone who fits our inclusive culture, so let us know what makes you unique!

How to prepare for a job interview at Ann Summers Limited

✨Know the Brand Inside Out

Before your interview, dive deep into the brand's values and mission. Understand how they empower their team and push boundaries. This will not only show your enthusiasm but also help you align your answers with what the company stands for.

✨Showcase Your Leadership Skills

As an Assistant Manager, you'll need to motivate and lead a team. Prepare examples of how you've successfully led teams in the past, focusing on how you provided constructive feedback and supported your colleagues' development.

✨Demonstrate Your Customer Focus

Think of specific instances where you created amazing customer experiences. Be ready to discuss how you foster a customer-focused ethos within your team and how you can contribute to making the store a place customers rave about.

✨Be Organised and Visionary

Prepare to talk about how you plan and organise to meet store objectives. Share your strategies for effective delegation and maintaining a structured work environment, as this is crucial for the role.

Assistant Manager, Complaints in Gloucester
Ann Summers Limited
Location: Gloucester

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