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- Tasks: Assist customers in German and/or Dutch, resolving queries and managing bookings.
- Company: Join a friendly team in a vibrant Cambridge City Centre.
- Benefits: Earn £13.00ph, rising to £15.00ph after probation, with flexible hours.
- Why this job: Perfect for language lovers wanting to make a difference in customer service.
- Qualifications: Fluent in German and/or Dutch with customer service experience.
- Other info: Part-time role with opportunities for growth and development.
The predicted salary is between 13 - 15 £ per hour.
Our client is seeking to recruit a German and/or Dutch speaking Customer Service Advisor to join their small team, based in Cambridge City Centre. Candidates will be able to demonstrate previous experience within a customer service/administrative based role. You will have an excellent customer‑focussed manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed. This is a part‑time role, working 20 hours a week. Your working pattern will be Monday‑Friday 9am‑1pm. All working hours are office based. PLEASE NOTE: Between 1st Apr and 1st Oct, every other week, one weekday shift will be replaced by a Saturday shift 15:00–19:00 (home‑based).
Key Duties
- Reply to customer enquiries, primarily via email, but also by phone when required
- Amend bookings and manage/address special requests
- Pro‑actively deal with any customer issues arising
- Addressing customer complaints, escalating where necessary
- Providing additional support to the team during quieter periods. This can include assisting with translation work
Key Skills and Experience
- Fluent German and/or Dutch speaker (both written and spoken)
- Demonstrable experience with Customer Service/Administrative based roles
- Previous experience within the Travel industry would be advantageous
- Self‑starter, motivated with a positive ‘can‑do’ attitude
- Well‑organised with the ability to prioritise workload
- Great customer‑focused manner, effective communicator
- Strong attention to detail
- Good problem‑solving skills
- Good IT skills with competency in MS Office
- Committed and hard‑working with a flexible approach
PT German and/or Dutch Speaking Customer Service Advisor in Cambridge employer: Ann Pettengell
Contact Detail:
Ann Pettengell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PT German and/or Dutch Speaking Customer Service Advisor in Cambridge
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations or customer complaints. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Dress the part! Even if it’s a casual office, looking smart can boost your confidence. Plus, it shows you’re serious about the role. First impressions matter, so let’s make it count!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds. It shows your enthusiasm for the role and gives you another chance to highlight your skills.
We think you need these skills to ace PT German and/or Dutch Speaking Customer Service Advisor in Cambridge
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in German and/or Dutch, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both written and spoken forms!
Tailor Your Experience: When you're writing about your previous customer service or administrative roles, be specific! We love seeing examples that relate directly to the job description, so don’t hold back on sharing relevant experiences that showcase your skills.
Keep It Friendly and Professional: Your application should reflect the friendly and enthusiastic attitude we’re looking for. Use a warm tone while maintaining professionalism, as this will give us a glimpse of how you might interact with customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ann Pettengell
✨Brush Up on Your Language Skills
Since this role requires fluency in German and/or Dutch, make sure to practice your language skills before the interview. Try to engage in conversations or write emails in your target language to boost your confidence.
✨Know the Company and Role
Research the company and understand what they do, especially in customer service. Familiarise yourself with their values and how they approach customer interactions. This will help you tailor your answers to show you're a great fit.
✨Prepare for Common Customer Service Scenarios
Think about common customer service challenges and how you would handle them. Be ready to share specific examples from your past experience that demonstrate your problem-solving skills and customer-focused attitude.
✨Show Enthusiasm and Flexibility
During the interview, convey your enthusiasm for the role and your willingness to adapt. Highlight your flexible approach to work, especially since the job involves varying hours and tasks, including translation work.
