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- Tasks: Assist customers in French and/or Dutch, resolving queries and managing bookings.
- Company: Join a friendly team in the heart of Cambridge.
- Benefits: Earn £13.00ph, increasing to £15.00ph after probation, with flexible hours.
- Why this job: Perfect for language lovers wanting to make a difference in customer service.
- Qualifications: Fluent in French and/or Dutch with customer service experience.
- Other info: Part-time role, 20 hours a week, with potential for weekend shifts.
The predicted salary is between 13 - 15 £ per hour.
Our client is seeking to recruit a Native French and/or Dutch speaking Customer Service Advisor to join their small team, based in Cambridge City Centre. Candidates will be able to demonstrate previous experience within a customer service/administrative based role. You will have an excellent customer‑focussed manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed. This is a part‑time role, working 20 hours a week. Your working pattern will be Monday‑Friday 1pm – 5pm. All working hours are office based. PLEASE NOTE: from April to October, you should be available to switch one weekday shift to a Saturday shift every other week (home‑based 3pm-7pm).
Key Duties
- Reply to customer enquiries, primarily via email, but also by phone when required
- Amend bookings and manage/address special requests
- Pro‑actively deal with any customer issues arising
- Addressing customer complaints, escalating where necessary
- Providing additional support to the team during quieter periods. This can include assisting with translation work
Key Skills and Experience
- Fluent French and/or Dutch speaker (both written and spoken)
- Demonstrable experience with Customer Service/Administrative based roles
- Previous experience within the Travel industry would be advantageous
- Self‑starter, motivated with a positive ‘can‑do’ attitude
- Well‑organised with the ability to prioritise workload
- Great customer‑focused manner, effective communicator
- Strong attention to detail
- Good problem‑solving skills
- Good IT skills with competency in MS Office
- Committed and hard‑working with a flexible approach
PT French and/or Dutch Speaking Customer Service Advisor in Cambridge employer: Ann Pettengell
Contact Detail:
Ann Pettengell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PT French and/or Dutch Speaking Customer Service Advisor in Cambridge
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves customer service, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully handled customer issues. This will demonstrate your ability to think on your feet and provide excellent service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace PT French and/or Dutch Speaking Customer Service Advisor in Cambridge
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in French and/or Dutch, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both written and spoken forms!
Tailor Your Experience: When you're writing your application, focus on your previous customer service or administrative roles. We love seeing how your past experiences align with what we're looking for, so don’t hold back on those relevant examples!
Be Friendly and Enthusiastic: Your application should reflect your friendly and enthusiastic personality. Use a warm tone and show us that you’re not just qualified, but also a great team player who’s ready to jump in and help out wherever needed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the role. Plus, it’s super easy!
How to prepare for a job interview at Ann Pettengell
✨Brush Up on Your Language Skills
Since this role requires fluency in French and/or Dutch, make sure you’re comfortable speaking and writing in both languages. Practise common customer service scenarios in your chosen language to show off your skills during the interview.
✨Showcase Your Customer Service Experience
Prepare specific examples from your previous roles that highlight your customer service skills. Think about times when you resolved complaints or went above and beyond for a customer, as these stories will demonstrate your suitability for the role.
✨Demonstrate Your Team Spirit
This position is all about being a friendly and enthusiastic team player. Be ready to discuss how you’ve collaborated with others in past jobs and how you can contribute positively to the team dynamic at the company.
✨Be Ready for Flexibility Questions
Since the job requires some flexibility with working hours, especially during peak times, be prepared to discuss your availability. Show that you’re adaptable and willing to switch shifts when needed, which will reflect your commitment to the role.
