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- Tasks: Lead high-profile onboarding and transformation projects in financial services technology.
- Company: Join a globally recognised innovator in digital banking solutions.
- Benefits: Enjoy opportunities for professional development and a dynamic work environment.
- Why this job: Make a lasting impact in the financial landscape while championing service excellence.
- Qualifications: 12+ years in leadership roles with expertise in SaaS and core banking solutions.
- Other info: Willingness to travel is required.
The predicted salary is between 43200 - 72000 £ per year.
Driving Seamless On-Premise & SaaS Onboarding/Transformation in Core Banking Solutions | Championing Service Excellence in SaaS Delivery
Join a globally recognized innovator in financial services technology, delivering end-to-end digital banking solutions that redefine industry standards. As a key enabler of our client’s strategic vision, this role provides an opportunity to lead high-profile onboarding/transformation projects, influence industry best practices, and drive lasting impact in the regional financial landscape.
As a dynamic and experienced Director, Delivery and Services will oversee the seamless implementation and deployment including all delivery streams of our client’s Core Banking Solution across the regions. This role places Director, Delivery at the forefront of a strategic evolution in delivery services, supporting financial institutions in their transition to agile, cloud-based SaaS solutions.
Key Responsibilities of Director, Delivery and Services- Project Execution & Delivery: Oversee the successful execution of SaaS Core Banking projects across the region as well as handling migrations and system upgrades, ensuring seamless delivery, high standards of quality, and alignment with customer expectations. Collaborate with the Project Management Office (PMO) and internal teams to allocate resources effectively, ensuring high-quality project execution for SaaS implementations. Guide and manage partner resources on projects, ensuring adherence to performance standards and operational excellence.
- Customer Engagement & Risk Management: Serve as the primary escalation point for regional customer concerns, identifying and mitigating project risks quickly.
- Team Leadership & Talent Development: Develop and drive initiatives for consultant professional development to enhance technical and industry expertise, maximizing client value. Collaborate with the talent team to build a strong talent pipeline, align on hiring needs, make informed hiring decisions, and provide mentorship, support, and career development for team members while managing their professional growth across the region.
- Financial & Performance Management: Drive financial performance by overseeing revenue planning, optimizing cost structures, and ensuring efficient backlog execution. Monitor and report on key performance metrics specific to SaaS delivery, ensuring projects meet financial and delivery targets. Champion a culture of continuous improvement, refining delivery frameworks, governance models, and cross-functional collaboration with Cloud IT, Product, and Support teams.
At least 12 years of proven leadership experience in professional or managed services, with a strong focus on delivery and execution of large-scale, complex banking projects. Deep expertise in SaaS and cloud-based software implementations within financial services. Solid understanding of core banking solutions and enterprise financial software. Strong stakeholder management skills, with the ability to liaise effectively across internal teams, clients, and external partners. A commercial mindset with proficiency in project scoping, cost optimization, and resource planning. A structured and programmatic approach to execution, ensuring efficiency and adherence to best practices in delivery. Bachelor’s degree in Business, Finance, Information Technology, or a related field. Fluency in English. Willingness to travel.
Service Manager - Financial Management employer: ANKH Executive
Contact Detail:
ANKH Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Financial Management
✨Tip Number 1
Network with professionals in the fintech and banking sectors. Attend industry conferences, webinars, or local meetups to connect with potential colleagues and leaders in the field. This can help you gain insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in SaaS and cloud-based banking solutions. Being knowledgeable about current technologies and innovations will not only boost your confidence but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 3
Prepare for potential interviews by practising situational questions related to project management and customer engagement. Think of specific examples from your past experiences that showcase your leadership skills and ability to handle complex projects.
✨Tip Number 4
Research StudySmarter's values and mission. Understanding our company culture and how we align with your professional goals can help you articulate why you're a great fit for the role during discussions with us.
We think you need these skills to ace Service Manager - Financial Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS and cloud-based software implementations, particularly in financial services. Emphasise your leadership roles and any successful project executions that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Discuss your experience in managing large-scale banking projects and how you can contribute to their strategic vision in delivering seamless onboarding and transformation.
Highlight Key Skills: In your application, clearly outline your stakeholder management skills and your ability to drive financial performance. Mention specific examples of how you've optimised cost structures or improved delivery frameworks in previous roles.
Showcase Continuous Improvement Initiatives: Demonstrate your commitment to continuous improvement by providing examples of initiatives you've led that refined delivery processes or enhanced team performance. This will resonate well with the company's focus on operational excellence.
How to prepare for a job interview at ANKH Executive
✨Showcase Your Leadership Experience
As a Service Manager, you'll need to demonstrate your leadership skills. Prepare specific examples of how you've successfully led large-scale projects in the past, particularly in SaaS or financial services. Highlight your ability to manage teams and drive project execution.
✨Understand Core Banking Solutions
Make sure you have a solid understanding of core banking solutions and SaaS implementations. Research the company's offerings and be ready to discuss how your expertise aligns with their products and services. This will show your genuine interest and preparedness.
✨Prepare for Stakeholder Management Questions
Expect questions about how you handle stakeholder management. Be ready to share examples of how you've effectively liaised with clients, internal teams, and external partners. Emphasise your communication skills and ability to resolve conflicts.
✨Demonstrate a Commercial Mindset
The role requires a strong commercial mindset. Be prepared to discuss your experience with project scoping, cost optimisation, and resource planning. Show how you've contributed to financial performance in previous roles, as this will resonate well with the interviewers.
