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- Tasks: Lead high-profile onboarding and transformation projects in core banking solutions.
- Company: Join a globally recognised innovator in financial services technology.
- Benefits: Enjoy opportunities for professional development and a dynamic work environment.
- Why this job: Make a lasting impact in the financial landscape while championing service excellence.
- Qualifications: 12+ years in leadership roles with expertise in SaaS and cloud-based banking solutions.
- Other info: Willingness to travel is required for this role.
The predicted salary is between 43200 - 72000 £ per year.
Driving Seamless On-Premise & SaaS Onboarding/Transformation in Core Banking Solutions | Championing Service Excellence in SaaS Delivery.
Join a globally recognized innovator in financial services technology, delivering end-to-end digital banking solutions that redefine industry standards. This role provides an opportunity to lead high-profile onboarding/transformation projects, influence industry best practices, and drive lasting impact in the regional financial landscape.
As a dynamic and experienced Director, Delivery and Services, you will oversee the seamless implementation and deployment of our client’s Core Banking Solution across the regions. This role places you at the forefront of a strategic evolution in delivery services, supporting financial institutions in their transition to agile, cloud-based SaaS solutions.
Key Responsibilities:- Project Execution & Delivery: Oversee the successful execution of SaaS Core Banking projects across the region, handling migrations and system upgrades, ensuring seamless delivery, high standards of quality, and alignment with customer expectations.
- Collaborate with the Project Management Office (PMO) and internal teams to allocate resources effectively, ensuring high-quality project execution for SaaS implementations.
- Guide and manage partner resources on projects, ensuring adherence to performance standards and operational excellence.
- Customer Engagement & Risk Management: Serve as the primary escalation point for regional customer concerns, identifying and mitigating project risks quickly.
- Team Leadership & Talent Development: Develop and drive initiatives for consultant professional development to enhance technical and industry expertise, maximizing client value.
- Collaborate with the talent team to build a strong talent pipeline, align on hiring needs, make informed hiring decisions, and provide mentorship, support, and career development for team members while managing their professional growth across the region.
- Financial & Performance Management: Drive financial performance by overseeing revenue planning, optimizing cost structures, and ensuring efficient backlog execution.
- Monitor and report on key performance metrics specific to SaaS delivery, ensuring projects meet financial and delivery targets.
- Champion a culture of continuous improvement, refining delivery frameworks, governance models, and cross-functional collaboration with Cloud IT, Product, and Support teams.
Qualifications:
- At least 12 years of proven leadership experience in professional or managed services, with a strong focus on delivery and execution of large-scale, complex banking projects.
- Deep expertise in SaaS and cloud-based software implementations within financial services.
- Solid understanding of core banking solutions and enterprise financial software.
- Strong stakeholder management skills, with the ability to liaise effectively across internal teams, clients, and external partners.
- A commercial mindset with proficiency in project scoping, cost optimization, and resource planning.
- A structured and programmatic approach to execution, ensuring efficiency and adherence to best practices in delivery.
- Bachelor’s degree in Business, Finance, Information Technology, or a related field.
- Fluency in English.
- Willingness to travel.
Service Manager (Banking) employer: ANKH Executive
Contact Detail:
ANKH Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager (Banking)
✨Tip Number 1
Network with professionals in the fintech and banking sectors. Attend industry conferences, webinars, or local meetups to connect with potential colleagues and leaders in the field. This can help you gain insights into the company culture and expectations.
✨Tip Number 2
Research the latest trends in SaaS and core banking solutions. Being knowledgeable about current technologies and innovations will not only prepare you for interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 3
Prepare to discuss your experience with project management and delivery in detail. Be ready to share specific examples of how you've successfully led large-scale projects, managed teams, and navigated challenges in previous roles.
✨Tip Number 4
Showcase your leadership skills by highlighting any initiatives you've taken to develop talent within your teams. Discussing your approach to mentorship and professional development can set you apart as a candidate who values team growth.
We think you need these skills to ace Service Manager (Banking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS and cloud-based software implementations, particularly in the banking sector. Use specific examples that demonstrate your leadership in managing large-scale projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Emphasise your experience in project execution and customer engagement, and explain how you can contribute to their strategic vision.
Highlight Key Skills: In your application, clearly outline your skills in stakeholder management, financial performance management, and team leadership. Use bullet points for clarity and impact.
Showcase Continuous Improvement Initiatives: Mention any past initiatives you've led that focused on refining delivery frameworks or improving operational excellence. This will demonstrate your commitment to service excellence and innovation in the fintech space.
How to prepare for a job interview at ANKH Executive
✨Understand the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Manager in banking, especially around SaaS implementations. Familiarise yourself with core banking solutions and be ready to discuss how your experience aligns with the key responsibilities outlined in the job description.
✨Showcase Your Leadership Skills
As this role involves team leadership and talent development, prepare examples that demonstrate your ability to lead teams effectively. Highlight any initiatives you've taken to mentor or develop talent in previous roles, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and risk management capabilities. Think of specific scenarios where you've successfully managed project risks or escalated customer concerns, and be ready to explain your thought process and outcomes.
✨Demonstrate Financial Acumen
Since financial performance is a key aspect of the role, be prepared to discuss your experience with revenue planning and cost optimisation. Bring examples of how you've contributed to financial metrics in past projects, showcasing your commercial mindset.
