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- Tasks: Lead a global support team and drive cloud transformation in core banking solutions.
- Company: Join a cutting-edge fintech innovator shaping the future of banking technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact in the fintech space while leading a dynamic support organisation.
- Qualifications: Experience in technical support leadership and knowledge of banking regulations.
- Other info: Be part of a global team with exciting career advancement opportunities.
The predicted salary is between 72000 - 108000 ÂŁ per year.
A strategic leadership mandate with a global fintech innovator delivering core banking technology across markets. As Director of Technical Customer Support, you will drive the evolution of a worldwide support organization, elevate operational excellence, and lead a distributed team through a cloud‑first transformation.
- Own end‑to‑end incident and escalation management, ensuring SLA adherence and clear communication across customers and internal teams.
- Lead the global shift to a cloud‑first support model, modernizing processes, tooling, and customer engagement.
- Drive operational governance and compliance, ensuring support practices meet financial‑sector regulatory, security, and data‑privacy standards.
- Build and scale a high‑performing global support organization, including leading the strategic expansion of the Lisbon hub.
- Oversee implementation‑to‑support transitions, ensuring knowledge transfer and continuity.
Technical Customer Support Director, Core Banking Solutions in London employer: ANKH Executive
Contact Detail:
ANKH Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Director, Core Banking Solutions in London
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space, especially those who work in customer support or core banking solutions. Use platforms like LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s cloud transformation initiatives. Familiarise yourself with their products and services, and think about how your experience can elevate their operational excellence. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your commitment.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills. Plus, it gives us a chance to see your application in the best light possible. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Customer Support Director, Core Banking Solutions in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in technical support and cloud transformation, as these are key for us at StudySmarter. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how you can drive operational excellence in our global support organisation. Keep it engaging and relevant to the core banking solutions.
Showcase Your Leadership Skills: As a Technical Customer Support Director, leadership is crucial. Share examples of how you've built and scaled teams in the past, especially in a distributed environment. We love to see how you’ve led transformations and improved processes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at ANKH Executive
✨Know Your Stuff
Make sure you’re well-versed in core banking solutions and cloud transformation. Brush up on the latest trends in fintech and be ready to discuss how you can drive operational excellence in a global support organisation.
✨Showcase Leadership Skills
Prepare examples of how you've led teams through change, especially in a cloud-first environment. Highlight your experience with incident management and how you’ve ensured SLA adherence in previous roles.
✨Understand Compliance and Governance
Familiarise yourself with financial-sector regulations, security, and data privacy standards. Be prepared to discuss how you would ensure that support practices meet these requirements in your new role.
✨Engage with the Company Culture
Research the company’s values and culture. During the interview, express how your leadership style aligns with their mission and how you plan to build a high-performing team in the Lisbon hub.
