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- Tasks: Lead a global team in transforming technical customer support for core banking solutions.
- Company: Join a cutting-edge fintech innovator shaping the future of banking technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a significant impact in a dynamic environment while driving cloud transformation.
- Qualifications: Proven leadership in technical support and experience in cloud technologies.
- Other info: Be part of a high-performing team with a focus on operational excellence.
The predicted salary is between 72000 - 108000 £ per year.
A strategic leadership mandate with a global fintech innovator delivering core banking technology across markets. As Director of Technical Customer Support, you will drive the evolution of a worldwide support organization, elevate operational excellence, and lead a distributed team through a cloud‑first transformation.
- Own end‑to‑end incident and escalation management, ensuring SLA adherence and clear communication across customers and internal teams.
- Lead the global shift to a cloud‑first support model, modernizing processes, tooling, and customer engagement.
- Drive operational governance and compliance, ensuring support practices meet financial‑sector regulatory, security, and data‑privacy standards.
- Build and scale a high‑performing global support organization, including leading the strategic expansion of the Lisbon hub.
- Oversee implementation‑to‑support transitions, ensuring knowledge transfer and continuity.
Global Director, Technical Customer Support in London employer: ANKH Executive
Contact Detail:
ANKH Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Director, Technical Customer Support in London
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space, especially those who work in customer support. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s cloud transformation journey. Understand their core banking solutions and be ready to discuss how your experience aligns with their goals. We want to see you shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've built and scaled teams in the past. Highlight your experience with operational excellence and compliance in the financial sector to really impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Global Director, Technical Customer Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Global Director, Technical Customer Support. Highlight your experience in strategic leadership and cloud transformation, as these are key aspects of the job. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about technical customer support and how you can elevate operational excellence. Be sure to mention any relevant experience in managing global teams and driving cloud-first transformations.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead and innovate. Use metrics where possible to show how you've improved processes or customer satisfaction. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join the StudySmarter family!
How to prepare for a job interview at ANKH Executive
✨Know Your Stuff
Make sure you’re well-versed in core banking technology and cloud transformation. Brush up on the latest trends in fintech and be ready to discuss how you can drive operational excellence in a global support organisation.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams through change, especially in a distributed environment. Highlight your experience with incident management and how you’ve ensured SLA adherence in previous roles.
✨Understand Compliance and Governance
Familiarise yourself with financial-sector regulations, security, and data privacy standards. Be prepared to discuss how you would ensure that support practices meet these requirements in your new role.
✨Engage with the Company’s Vision
Research the company’s mission and values, particularly their approach to customer engagement and cloud-first strategies. Show enthusiasm for their goals and explain how your vision aligns with theirs, especially regarding the Lisbon hub expansion.
