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- Tasks: Lead portfolio management and service operations in a dynamic FinTech environment.
- Company: Join a top-tier FinTech firm revolutionising Core Banking SaaS solutions.
- Benefits: Enjoy competitive salary, remote work options, and professional development opportunities.
- Why this job: Be at the forefront of transforming banking operations with cutting-edge technology and practices.
- Qualifications: 15+ years in portfolio management or service operations, preferably in fintech or SaaS.
- Other info: Candidates from leading Core Banking vendors are highly encouraged to apply.
The predicted salary is between 72000 - 108000 £ per year.
Location: London, UK
In this role, you will join a leading FinTech organization that specializes in Core Banking SaaS-based solutions, championing operational excellence in portfolio management, service operations, and automation. As the Head of Portfolio Management, you will manage the PMO and Services Operations, ensuring efficient delivery frameworks, automated reporting, and effective service strategies. This role offers the chance to drive the transformation of portfolio management (PPM) practices, improve service delivery, and enhance banking operations through advanced delivery standards, automation, and governance frameworks.
You will lead a team of PPM professionals, ensuring projects are delivered successfully while maintaining strong client relationships and overseeing contracts and change requests (CRs). The ideal candidate will have a proven record in Core Banking, SaaS, and Services Operations, with expertise in improving automated reporting, managing portfolio oversight, and optimizing operational processes.
Key Responsibilities:
- Oversee and manage the Portfolio Management Office (PMO) and Service Operations functions, ensuring best practices and efficiency in delivery standards, tools, and automation.
- Lead and mentor a team of PPM professionals, driving excellence in project and portfolio management.
- Define and implement standardized project delivery frameworks, ensuring alignment with corporate objectives and customer expectations.
- Own and enhance automation tools, reporting structures, and project governance methodologies.
- Provide leadership and strategic direction for service operations, ensuring customer satisfaction and operational excellence.
- Establish and maintain strong client relationships, acting as a senior point of escalation and ensuring high levels of customer engagement.
- Support contract negotiations and provide regular reporting of issues, risks, change requests, project status, open items, client satisfaction and similar as developed as per client standard.
- Drive continuous improvements in reporting processes, leveraging automation and analytics for data-driven decision-making.
- Ensure compliance with SaaS delivery models, regulatory requirements, and industry best practices in core banking solutions.
- Collaborate with internal stakeholders, including product, engineering, and sales teams, to align service operations with business goals.
Required Skills & Experience:
- 15+ years of experience in portfolio management, service operations, or project management, with a focus on fintech, banking, or SaaS solutions.
- Strong expertise in Core Banking, SaaS-based service delivery, and professional services management.
- Proven leadership experience in managing and mentoring project managers and portfolio professionals.
- Deep understanding of PPM methodologies, automation tools, and reporting frameworks.
- Experience in contract management, change request handling, and service-level agreement (SLA) execution.
- Strong client relationship management skills, with the ability to engage at senior executive levels.
- Expertise in implementing delivery standards, automation, and governance frameworks within a PMO environment.
- Ability to drive efficiency and improvements in service operations, ensuring high customer satisfaction and operational excellence.
- Proficiency in data-driven decision-making, with experience in automated reporting and analytics.
- Excellent stakeholder management, negotiation, and communication skills in a multinational environment.
- Bachelor’s degree in Business, Finance, Information Technology, or a related field.
- Fluency in English.
- Willingness to travel.
Candidates with proven experience in portfolio management of Core Banking solutions, particularly from industry-leading vendors such as Temenos, Mambu, Backbase, nCino, SBS, FIS, Finastra, SAP, Oracle, Nucleus Software, ERI Bancaire, Avaloq, TCS BaNCS, and similar, are especially encouraged to apply.
Please note that only shortlisted candidates will be contacted. Applications without a detailed CV or those not meeting the mandatory requirements will not be considered.
Seniority level: Director
Employment type: Full-time
Job function: Information Technology, Consulting, and Administrative
Industries: IT Services and IT Consulting, Software Development, and Financial Services
Head of Portfolio Management, Core Banking SaaS employer: ANKH Executive
Contact Detail:
ANKH Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Portfolio Management, Core Banking SaaS
✨Tip Number 1
Network with professionals in the FinTech and Core Banking sectors. Attend industry events, webinars, or meetups to connect with potential colleagues and leaders who can provide insights into the role and company culture.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in SaaS and Core Banking solutions. Being knowledgeable about current innovations will help you stand out during interviews and demonstrate your commitment to the field.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Highlight specific examples of how you've driven project success and improved service delivery in previous roles, as this will be crucial for the Head of Portfolio Management position.
✨Tip Number 4
Research StudySmarter's values and mission. Understanding our company culture and aligning your personal values with ours can give you an edge in interviews, showing that you're not just a fit for the role but also for the team.
We think you need these skills to ace Head of Portfolio Management, Core Banking SaaS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in portfolio management, service operations, and Core Banking SaaS solutions. Use specific examples that demonstrate your leadership skills and expertise in improving automated reporting and operational processes.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying to this role. Emphasise your relevant experience, particularly in managing PMOs and service operations, and how you can contribute to the company's goals in transforming portfolio management practices.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as client relationship management, contract negotiations, and proficiency in PPM methodologies. Use bullet points to make these stand out.
Showcase Your Achievements: Include quantifiable achievements in your application that demonstrate your impact in previous roles. For example, mention any improvements in service delivery or automation that led to increased customer satisfaction or operational efficiency.
How to prepare for a job interview at ANKH Executive
✨Showcase Your Leadership Skills
As a candidate for the Head of Portfolio Management, it's crucial to demonstrate your leadership experience. Be prepared to discuss specific examples of how you've successfully led teams, mentored professionals, and driven project excellence in previous roles.
✨Highlight Your Expertise in Core Banking and SaaS
Make sure to emphasise your deep understanding of Core Banking solutions and SaaS delivery models. Discuss your experience with industry-leading vendors and how it has shaped your approach to portfolio management and service operations.
✨Prepare for Client Relationship Scenarios
Given the importance of client relationships in this role, be ready to share examples of how you've managed client expectations, resolved issues, and maintained high levels of customer satisfaction. This will showcase your ability to engage at senior executive levels.
✨Demonstrate Your Data-Driven Decision-Making
Since the role involves leveraging automation and analytics for reporting, prepare to discuss your experience with data-driven decision-making. Highlight any tools or frameworks you've implemented that improved reporting processes and operational efficiency.
