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- Tasks: Lead enterprise customer support transformation for core and digital banking platforms.
- Company: Global financial technology provider focused on innovation.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of banking support.
- Why this job: Make a significant impact in modernising customer support for major financial institutions.
- Qualifications: Senior leadership experience in technical customer support within banking or fintech.
- Other info: Confidential search; only shortlisted candidates will be contacted.
The predicted salary is between 72000 - 108000 £ per year.
A global financial technology provider is appointing a senior leader to take ownership of enterprise-scale customer support across core and digital banking platforms. This is a transformation-focused mandate, responsible for modernising global support operations in line with SaaS and cloud delivery models, while maintaining the service resilience, regulatory confidence, and executive-level engagement expected by large financial institutions.
Mandate includes:
- Leading the evolution of enterprise customer support toward scalable SaaS and cloud-oriented operating models
- Owning global incident management, escalation governance, and executive communications
- Establishing consistent service standards, metrics, and operational discipline across regions
- Driving collaboration between Support, Engineering, Product, IT, and Professional Services
- Ensuring clean transitions from implementation into steady-state support
- Building and developing high-performing global support leadership teams
- Embedding automation, AI-enabled tooling, and continuous improvement initiatives
Background sought:
- Senior leadership experience in technical customer support or service operations within banking, payments, or regulated fintech
- Proven success managing large, globally distributed teams
- Strong understanding of enterprise SaaS, cloud, and hybrid support models
- Executive-level stakeholder and escalation management experience
Experience with leading core and digital banking platforms (e.g. Temenos, FIS, Finastra, Oracle Banking, Avaloq, Thought Machine, Mambu, nCino) or comparable technologies is highly relevant. This search is being conducted confidentially. Only shortlisted candidates will be contacted.
Director – Enterprise Customer Support, Core & Digital Banking employer: ANKH Executive
Contact Detail:
ANKH Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director – Enterprise Customer Support, Core & Digital Banking
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech and banking sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your expertise! When you’re in interviews or networking situations, don’t shy away from discussing your experience with SaaS and cloud models. We want to hear about your successes in managing global teams and how you’ve driven transformation in customer support.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle incident management or escalation governance in real-time scenarios. We recommend practising your responses so you can demonstrate your leadership skills and strategic thinking when it counts.
✨Tip Number 4
Apply through our website! We’ve got some fantastic opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you might even get a chance to connect with us personally during the process.
We think you need these skills to ace Director – Enterprise Customer Support, Core & Digital Banking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in technical customer support and any leadership roles you've had, especially in banking or fintech. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Director role. Share specific examples of how you've led teams and managed customer support operations, particularly in SaaS and cloud environments.
Showcase Your Leadership Skills: We’re looking for someone who can build and develop high-performing teams. In your application, mention any relevant experiences where you’ve successfully led global teams or driven collaboration across departments. This will help us see your potential impact!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ANKH Executive
✨Know Your Stuff
Make sure you have a solid understanding of enterprise SaaS and cloud support models. Brush up on the specific technologies mentioned in the job description, like Temenos or FIS. Being able to discuss these confidently will show that you're not just familiar with the industry but also ready to lead.
✨Showcase Leadership Experience
Prepare examples from your past roles where you've successfully managed large, distributed teams. Highlight how you’ve driven transformation in customer support operations. This is your chance to demonstrate your ability to build high-performing teams and lead them through change.
✨Engage with Executive-Level Scenarios
Think about situations where you've had to manage escalations or communicate with executive stakeholders. Be ready to discuss your approach to maintaining service resilience and regulatory confidence, as this is crucial for the role.
✨Emphasise Collaboration Skills
Collaboration is key in this role, so prepare to talk about how you've worked with different departments like Engineering, Product, and IT. Share specific examples of how you’ve driven cross-functional initiatives and improved operational discipline across regions.
