Store Manager

Anker Innovations is looking for an experienced and customer-focused Store Manager to lead our brand experience store at Westfield London. This role will be responsible for the overall day-to-day management of the store, including team leadership, customer experience, operational execution, and commercial performance.

This is an exciting opportunity for a hands-on retail leader with strong commercial awareness, a passion for consumer technology, and the ability to build and develop a high-performing team in a fast-paced environment.

Key Responsibilities

• Take full responsibility for the day-to-day running of the store, ensuring high standards across sales, service, operations, and presentation.
• Drive store commercial performance through strong leadership, effective coaching, and excellent customer engagement.
• Deliver an excellent customer experience, creating a premium and welcoming in-store environment that reflects the Anker brand.
• Lead, coach, and develop the store team to achieve individual and store performance goals.
• Recruit, onboard, and train team members, building a strong and motivated store team.
• Manage rotas, staffing levels, and daily floor planning to ensure effective store coverage at all times.
• Monitor store performance, sales trends, and customer feedback, identifying opportunities to improve results.
• Ensure high standards of visual merchandising, product presentation, cleanliness, and overall store environment.
• Oversee stock management, replenishment, stock accuracy, and loss prevention processes.
• Manage customer queries, complaints, and escalations in a professional and timely manner.
• Ensure compliance with company policies, cash handling procedures, and health safety requirements.
• Work closely with internal teams to support product launches, campaigns, promotional activity, and retail initiatives.
• Provide regular reporting and feedback on store performance, operational challenges, and opportunities for improvement.

What We’re Looking For

• 3–5 years of experience in store management, retail operations, or a similar leadership role.
• Strong track record of driving commercial performance and delivering store KPIs.
• Experience in consumer electronics, technology, premium retail, or other customer-led retail environments would be highly beneficial.
• Strong leadership and people management skills, with the ability to motivate, coach, and develop a team.
• A hands-on approach with the ability to lead from the shop floor.
• Excellent customer service skills and a genuine passion for creating strong in-store experiences.
• Good commercial awareness and the ability to use store performance insights to drive action.
• Strong organisational and problem-solving skills.
• Good understanding of retail operations, stock control, visual merchandising, and compliance.
• Confident communication skills in English.
• Flexibility to work weekends, bank holidays, late trading hours, and peak retail periods as required.

Desirable

• Experience working in a brand-led or experience-led retail environment.
• Experience supporting a new store opening.
• Interest in consumer technology and smart electronics products.
• Experience working within an omni-channel retail environment.