Retail Shops Manager in City of London

UK-Store Manager Location: Westfield London, London, UK Role Summary Anker Innovations is looking for an experienced and customer-focused Store Manager to lead our brand experience store at Westfield London . This role will be responsible for the overall day-to-day management of the store, including team leadership, customer experience, operational execution, and commercial performance. This is an exciting opportunity for a hands-on retail leader with strong commercial awareness, a passion for consumer technology, and the ability to build and develop a high-performing team in a fast-paced environment. Key Responsibilities Take full responsibility for the day-to-day running of the store, ensuring high standards across sales, service, operations, and presentation Drive store commercial performance through strong leadership, effective coaching, and excellent customer engagement Deliver an excellent customer experience, creating a premium and welcoming in-store environment that reflects the Anker bran dLead, coach, and develop the store team to achieve individual and store performance goals Recruit, onboard, and train team members, building a strong and motivated store team Manage rotas, staffing levels, and daily floor planning to ensure effective store coverage at all times Monitor store performance, sales trends, and customer feedback, identifying opportunities to improve result sEnsure high standards of visual merchandising, product presentation, cleanliness, and overall store environment Oversee stock management, replenishment, stock accuracy, and loss prevention processes Manage customer queries, complaints, and escalations in a professional and timely manner Ensure compliance with company policies, cash handling procedures, and health & safety requirements Work closely with internal teams to support product launches, campaigns, promotional activity, and retail initiatives Provide regular reporting and feedback on store performance, operational challenges, and opportunities for improvement What We’re Looking For ~3–5 years of experience in store management, retail operations, or a similar leadership role ~ Strong track record of driving commercial performance and delivering store KP ~ IsExperience in consumer electronics, technology, premium retail, or other customer-led retail environments would be highly beneficial ~ Strong leadership and people management skills, with the ability to motivate, coach, and develop a team ~ A hands-on approach with the ability to lead from the shop floor ~ Excellent customer service skills and a genuine passion for creating strong in-store experiences ~ Good commercial awareness and the ability to use store performance insights to drive action ~ Strong organisational and problem-solving skills ~ Good understanding of retail operations, stock control, visual merchandising, and compliance ~ Confident communication skills in English ~ Flexibility to work weekends, bank holidays, late trading hours, and peak retail periods as required Desirable Experience working in a brand-led or experience-led retail environment Experience supporting a new store open ingInterest in consumer technology and smart electronics products Experience working within an omni channel retail environment