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- Tasks: Lead and innovate customer service strategies to boost sales and market growth.
- Company: Join a dynamic company focused on enhancing customer experiences and service excellence.
- Benefits: Enjoy competitive pay, career growth opportunities, and a collaborative work environment.
- Why this job: Make a real impact by shaping service quality and team performance in a fast-paced setting.
- Qualifications: 3+ years in customer service with leadership experience; strong strategic and organizational skills required.
- Other info: Ideal for those passionate about customer satisfaction and team development.
The predicted salary is between 43200 - 72000 £ per year.
Job Description: 1. Responsible for planning and formulating local or regional service strategies and programs, including service systems, service outlets, service strategies, service policies, and service processes, to ensure service supports sales goals and market expansion; 2. Manage regional service operations, including technical support, customer service, and repairs, ensuring the service team meets established metrics such as response time, service quality, customer satisfaction, star ratings, and RMA costs; 3. Coordinate or be responsible for training/managing agents/after-sales service providers on service processes and technical requirements, ensuring service quality and cost optimization; 4. Build/cultivate and improve the regional service team hierarchy, enhancing overall team skills and efficiency; 5. Gain insights into competitor information and local after-sales industry information, and propose service improvement suggestions to guide future business decisions.” Job Requirements： 1. At least 3 years of customer service experience, with team/project management experience preferred; 2. Strong achievement orientation, with excellent team leadership, strategic planning, organizational coordination, and team management skills; 3. Possess certain leadership skills/potential, capable of motivating, developing, and empowering the team.”
Senior Customer Service Manager employer: Anker Innovations LTD
Contact Detail:
Anker Innovations LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Manager
✨Tip Number 1
Familiarize yourself with the latest trends in customer service management. Understanding current best practices and technologies can help you stand out as a candidate who is not only experienced but also forward-thinking.
✨Tip Number 2
Network with professionals in the customer service industry. Attend relevant events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific metrics you've achieved in previous roles. Be ready to share examples of how you've improved customer satisfaction, reduced response times, or optimized service processes.
✨Tip Number 4
Research StudySmarter's service strategies and values. Tailoring your conversation to align with our mission and demonstrating how your experience can contribute to our goals will make a strong impression.
We think you need these skills to ace Senior Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any leadership roles you've held. Emphasize your achievements in team management and strategic planning to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, discuss your experience in formulating service strategies and managing operations. Use specific examples to demonstrate how you've met metrics like response time and customer satisfaction in previous roles.
Showcase Leadership Skills: Highlight your leadership skills and experiences in both your CV and cover letter. Provide examples of how you've motivated and developed teams, as well as any training programs you've implemented.
Research the Company: Before applying, research the company's service strategies and market position. Mention any insights you gain in your application to show your understanding of their business and how you can contribute to their goals.
How to prepare for a job interview at Anker Innovations LTD
✨Showcase Your Strategic Thinking
Be prepared to discuss your experience in planning and formulating service strategies. Highlight specific examples where your strategic decisions led to improved customer satisfaction or sales growth.
✨Demonstrate Leadership Skills
Share instances where you successfully managed a team or project. Emphasize your ability to motivate and develop team members, as well as how you handled challenges in leadership roles.
✨Understand Service Metrics
Familiarize yourself with key performance indicators relevant to customer service, such as response time and customer satisfaction ratings. Be ready to discuss how you've met or exceeded these metrics in previous roles.
✨Research Competitors and Industry Trends
Gain insights into the company's competitors and the local after-sales industry. Prepare to discuss how this knowledge can inform your approach to improving service processes and policies.
