At a Glance
- Tasks: Provide top-notch support for customers and troubleshoot networking issues.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Dynamic team atmosphere with opportunities for professional development.
- Why this job: Make a real difference by enhancing customer experiences with your technical skills.
- Qualifications: Degree in Engineering or related field; networking certifications preferred.
The predicted salary is between 30000 - 40000 £ per year.
As an Engineer – Support, you will provide ongoing managed service support to end user customers. You will be responsible for application and network infrastructure support. You will handle support cases, including troubleshooting of ethernet networking problems in accordance with Service Level Agreements (SLA).
Responsibilities:
- Develop customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.
- Communicate with engineering, applications engineering, technical services, and quality assurance divisions of any problems, software bugs or emerging customer needs.
- Deliver an exceptional customer service providing infrastructure support.
- Handle incoming support cases, including troubleshooting of complex audio, video, and ethernet networking problems.
- Evaluate, identify, and replicate issues and follow an escalation process to reach desirable outcomes to ensure positive customer experience.
- Serve as a technical resource to other functional groups and individuals to improve service quality and user experience.
- Take ownership of escalated cases from associate engineers and take them to resolution.
Qualifications:
- Bachelor's Degree – Engineering or related discipline required; Master’s Degree preferred.
- Licenses/Certificates/Designations – IT industry networking certifications such as CCNP or JNCIS; or equivalent.
- Minimum 3 years of experience supporting network and AV operations.
- 3 years required delivering support in ethernet technologies/AV and networking concepts.
- Network routing & switching.
- Ability to apply principles, theories, and concepts, as well as knowledge of related networking/AV disciplines.
- Possess a customer‑centric mindset.
- Possess strong computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint.
- Excellent oral and written communication.
- Interact with individuals to provide needed information.
- Timely response to client and internal peers.
Engineer - Support in Lichfield employer: Anixter International
Wesco International, located in the heart of Lichfield, Staffordshire, is an exceptional employer that prioritises employee growth and development within a collaborative work culture. As an Engineer - Support, you will benefit from comprehensive training opportunities, a supportive team environment, and the chance to engage with cutting-edge technology while delivering outstanding customer service. With a commitment to diversity and inclusion, Wesco fosters a workplace where every voice is valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Engineer - Support in Lichfield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Anixter International values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Anixter International might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Anixter International!
✨Direct Apply to Anixter International
Let's not forget to apply directly through the Anixter International website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Engineer - Support in Lichfield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Anixter International.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Anixter International. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Anixter International
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
