At a Glance
- Tasks: Manage properties, ensure customer satisfaction, and handle maintenance issues efficiently.
- Company: Dynamic property management firm focused on exceptional service and growth.
- Benefits: Competitive salary, flexible hours, and opportunities for professional development.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Join a vibrant team and make a real difference in people's living experiences.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Efficiently manage the company’s property portfolio while providing all-around customer service.
Build and maintain strong relationships with existing landlords and tenants, ensuring their needs are met and expectations exceeded.
Promote exceptional customer service and aim for 40 Google reviews per month.
Take a commercial approach to grow the property portfolio for referral business, networking with existing clientele to acquire new properties.
Deal with general day-to-day maintenance issues promptly and monitor the progress of all to ensure completion within required timescales.
Liaise with contractors, landlords, and tenants on a daily basis.
Coordinate and manage maintenance schedules.
Co-ordinate estimates and undertake repairs by contractors, including liaison with landlords, negotiating with contractors for works to be carried out, raising work orders, etc.
Work on reducing costs and improving service quality by building strong contractor relationships.
Improve company profit margins on maintenance job markups for the department, including exceeding company targets set.
Liaise with contractors to ensure quotations are compatible and value for money.
Complete property management notes to track progress of maintenance issues, keeping communication records to all parties up to date.
Accept and process contractor invoices in a timely manner, inclusive of scanning, naming, and allocating these to suppliers’ folders. Input all contractor invoice data to an Excel spreadsheet for company records and landlord ledger entries.
Proactively source, test, and grow a list of approved and skilled contractors to help resolve a variety of property issues and obtain credentials to be passed to the Senior Property Manager for company checks prior to take on.
Efficiently manage tenant/landlord enquiries and issues pertaining to the properties, addressing problems face to face, by email, and telephone, taking detailed information and handling them effectively and promptly to avoid company complaints.
Deal with complaints from landlords and tenants relating to property management/maintenance matters.
Arrange gas safety certificates, EICRs, EPCs, and all other legal/compulsory documentation to ensure that all managed properties comply with current legislation and ensuring all compliance is always kept up to date, including licence condition requirements.
Ensure compliance with local property laws and regulations regarding health and safety, fire risk assessments, asbestos regulations, and other legal requirements.
Distribute safety records to all relevant parties.
Arrange and carry out property inspections, including reporting findings to the landlord and arranging remedial works and/or follow-up visits if required, and actioning damages with tenants to ensure the property is well-maintained and in compliance with safety regulations.
Initiate and apply for property licences for all boroughs across London, including own research into the scope for requirements.
Accommodate any council compliance visits to properties and follow through until the licence is received or initiate works orders under compliance works to be completed in a timely fashion.
Action council improvement notices/fines.
Initiate and assist landlords and leaseholders with insurance claims following damages to their dwellings, inclusive of obtaining multiple quotations.
Monitor and assist with emergency out-of-hours calls/engineer call outs.
Email management to ensure correspondences are responded to and actioned in a timely manner.
Return deposits and deal with dilapidations.
Handle deposit dispute negotiations.
Maintain up-to-date health and safety and fire risk assessments for required properties.
Ensure KPIs and action points set by management are met.
Provide valuable feedback to improve processes and technology to deliver world-class service levels to our customers.
Provide support to the Senior Property Manager as required.
Acknowledge and action anything from the company director in relevance to a variety of topics, as well as PA assistant work as required.
Cover work and offer assistance to colleagues when required or in the absence of staff.
AM – Briefings with Sales/Lettings Manager.
PM - Briefings with Negotiators.
Diary management for Sales/Lettings Negotiators in the absence of Lettings Co-Ordinator/Manager.
Property Manager employer: Anistenhomes
As a Property Manager with us, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and fosters strong relationships with landlords and tenants. Our commitment to employee growth is evident through ongoing training opportunities and a culture that encourages collaboration and innovation, all while working in the vibrant city of London, where every day brings new challenges and rewards in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager
✨Tip Number 1
Network like a pro! Get out there and connect with landlords, tenants, and contractors. Attend local property events or join online forums to build relationships that could lead to job opportunities.
✨Tip Number 2
Show off your customer service skills! When you meet potential employers, highlight your ability to handle tenant and landlord enquiries effectively. Share examples of how you've exceeded expectations in past roles.
✨Tip Number 3
Be proactive in your job search! Don’t just wait for job postings; reach out directly to property management companies. Let them know you’re interested in working with them and how you can add value to their team.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills and experience. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your experience in customer service. We want to see how you've built and maintained strong relationships with clients, just like you'll need to do with landlords and tenants here at StudySmarter.
Be Detail-Oriented:As a Property Manager, attention to detail is key! In your application, mention any experience you have with managing maintenance schedules or handling compliance documentation. This will show us that you can keep everything organised and up to date.
Demonstrate Your Problem-Solving Skills:We love candidates who can think on their feet! Share examples of how you've dealt with complaints or resolved issues in the past. This will help us see that you're ready to tackle any challenges that come your way.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Anistenhomes
✨Know Your Property Management Stuff
Make sure you brush up on property management principles and local regulations. Familiarise yourself with common maintenance issues and how to handle them, as well as the legal requirements for properties in your area. This will show that you're not just a candidate, but someone who knows the ins and outs of the role.
✨Showcase Your Customer Service Skills
Since this role is all about building relationships with landlords and tenants, be ready to share examples of how you've provided exceptional customer service in the past. Think of specific situations where you went above and beyond to meet someone's needs or resolve an issue. This will demonstrate your commitment to customer satisfaction.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various scenarios, like dealing with a difficult tenant or managing multiple maintenance requests at once. Practice your responses to these types of questions so you can showcase your problem-solving skills and ability to stay calm under pressure.
✨Bring Your A-Game with Documentation
Since the role involves a lot of paperwork, be prepared to discuss how you manage documentation and keep records organised. Bring examples of how you've handled invoices, compliance documents, or maintenance logs in previous roles. This will highlight your attention to detail and organisational skills, which are crucial for a Property Manager.
