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For Companies At a Glance
- Tasks: Drive engagement and revenue growth for a cutting-edge SaaS sports tech product.
- Company: Join a dynamic team revolutionising sports performance technology.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on customer success and product innovation.
- Why this job: Make a real impact in the sports industry while working with innovative technology.
- Qualifications: Experience in Technical Account Management and a passion for sports tech.
The predicted salary is between 40000 - 50000 £ per year.
About
Our partner builds performance technology and interactive sports training systems. Their equipment is already live across clubs, academies, and sports facilities, giving coaches, managers, and individual athletes the data-driven tools they need to unlock performance insights and deepen engagement with the game. With a growing product roadmap and an established customer base, they are now looking for a key commercial hire to drive meaningful adoption and revenue growth from within that base.
You’ll be responsible for driving engagement of the new software product to existing customers, along with supporting the sales team on demos of the software product.
The Role
- Your primary focus will be getting clubs and academies actively engaged with the SaaS platform, which enhances the experience of their existing equipment.
- Run structured discovery sessions with existing customers to understand current usage, identify gaps in adoption, and build tailored engagement plans.
- Drive platform engagement and subscription renewals, owning commercial conversations and holding a revenue target covering retention and expansion ARR.
- Work closely with the Product Innovation Manager to stay ahead of the product roadmap, ensuring you can position new capabilities credibly and early within your customer base.
- Collaborate with the Product Innovation Manager to channel customer feedback directly into product development, helping shape a platform that continuously delivers value to users.
- Deliver product demos and support commercial conversations as new capabilities come to market, including Training & Analytics, Scouting, and In-app Advertising.
- Conduct regular check-ins and quarterly business reviews that clearly demonstrate value and build the case for renewal and growth.
What You'll Need
- Previous experience in a Technical Account Management, Customer Success role working with Software products.
- Proven ability to take a product from low usage to high engagement within an existing customer base.
- Comfortable owning renewals and upsell conversations, not just managing relationships.
- Define use cases for monetisation within the product, including performance benchmarking, fan analytics, sponsorship, betting, and research.
- Work with Data, ML, and Engineering teams to build scalable, high-quality, secure data pipelines.
- Able to use platform usage analytics to have proactive, intelligent conversations with customers.
- Confident engaging across varied audiences, from coaches and facility managers to club leadership.
Technical Account Manager in Bournemouth employer: Animo Group
Contact Detail:
Animo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in driving engagement and renewals. Tailor your examples to highlight your success in similar roles.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Account Manager in Bournemouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Technical Account Management and SaaS products. We want to see how your skills align with our needs, so don’t hold back on showcasing relevant achievements!
Showcase Your Engagement Skills: Since the role is all about driving engagement, share examples of how you've successfully increased product usage or customer satisfaction in previous roles. We love seeing concrete results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can connect with a variety of audiences, so don’t be afraid to show us who you are and how you communicate!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Animo Group
✨Know the Product Inside Out
Before your interview, make sure you understand the SaaS SportsTech product thoroughly. Familiarise yourself with its features, benefits, and how it enhances the experience for clubs and academies. This will help you speak confidently about how you can drive engagement and adoption during the interview.
✨Prepare for Customer Engagement Scenarios
Think about how you would run structured discovery sessions with existing customers. Prepare examples of how you've identified gaps in adoption in previous roles and built tailored engagement plans. This will show your potential employer that you have the skills to drive meaningful adoption and revenue growth.
✨Showcase Your Technical Knowledge
Since this role involves working closely with Data, ML, and Engineering teams, be ready to discuss your technical background. Highlight any experience you have with data pipelines or analytics, and how you’ve used these tools to enhance customer conversations and drive product usage.
✨Engage with Real-World Examples
During the interview, use specific examples from your past experiences to demonstrate your ability to own renewals and upsell conversations. Discuss how you've successfully taken a product from low usage to high engagement, and how you can apply those strategies to the new role.