At a Glance
- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and client queries.
- Company: CVS Group plc is a leading UK veterinary services provider, passionate about animal care.
- Benefits: Enjoy competitive pay, generous leave, staff discounts, and a supportive team environment.
- Other info: This is a permanent, full-time role with opportunities for career progression.
- Why this job: Make a difference in pets' lives while developing your career in a caring culture.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
The predicted salary is between 20000 - 22000 £ per year.
Employer: Animed Veterinary Centre
Location: Whitstable
Salary: To be paid at the National Minimum Wage
Closing date: 15 Jul 2025
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Sector: Small Animal, Practice, Veterinary
Job Type: Veterinary Surgeon
Contract Type: Permanent
Hours: Full Time
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Animed Vets in Whitstable and Beltinge (a combination across sites).
Location: Animed Vets in Whitstable and Beltinge (a combination across sites)
Contract: Permanent
Hours: 30 hours per week
Shift Pattern: 30 hours a week over 4-5 days plus 1:6 Saturdays
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing veterinary practices, diagnostic laboratories, and e-commerce division. Our success is driven by our passion for animals and making pets a priority, which is at the heart of our work every day.
Take a look at our short film to recognize the remarkable work that our Vets, Nurses, Care Assistants, and Receptionists do daily in the UK.
About the role:
Day-to-day duties include:
- Answering phones and booking appointments
- Responding to queries via phone, in person, and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to clients
What we\'re looking for:
- Previous Receptionist experience is essential. Veterinary experience is a plus.
- Resilient, able to cope with potentially distressing situations
- Excellent communicator with strong empathy
- Excellent customer service skills
- Positive attitude and team player
- Proficiency in Microsoft Office and database management
What we can offer:
We offer:
- Salary in line with the National Living Wage (from 1 April 2025)
- Generous annual leave of 5 weeks plus Bank Holidays (pro-rata)
- Supportive team environment
- Staff discount on veterinary bills and products
- Employee Assistance Programme and Mental Health First-Aiders
- And more! Full details available on our website.
Our Receptionist Careers Pathway provides a structured route for development and career progression within CVS. Learn more here.
CVS is committed to inclusivity and diversity, supporting all colleagues to be themselves and excel.
Note: We cannot accept applications from candidates without the Right to Work in the UK, as we do not provide visa sponsorship.
To apply, click the \'Apply Now\' button below.
#J-18808-LjbffrVeterinary Receptionist in Whitstable employer: Animed Veterinary Centre
At CVS, we pride ourselves on being an excellent employer, offering a supportive team environment where your passion for animals can truly shine. Located in the charming coastal town of Whitstable, our Veterinary Receptionist role comes with generous annual leave, employee discounts, and a clear pathway for career progression, ensuring that you can grow and thrive in your career while making a meaningful impact on the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Whitstable
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Animed Veterinary Centre. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Animed Veterinary Centre before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Veterinary Receptionist in Whitstable
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Animed Veterinary Centre:Your cover letter is your chance to shine! Tell us why you want to work at Animed Veterinary Centre specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Animed Veterinary Centre!
How to prepare for a job interview at Animed Veterinary Centre
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
