At a Glance
- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to clients.
- Company: CVS Group plc is a leading veterinary services provider in the UK, passionate about animal care.
- Benefits: Enjoy competitive pay, generous leave, staff discounts, and access to mental health support.
- Other info: Flexible hours with 1 in 4 weekend shifts; career development opportunities available.
- Why this job: Make a difference in pets' lives while working in a supportive, inclusive team environment.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus. Strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Animed (Shedfield, Cowplain, Hedge End and Locks Heath).
Location: Animed (Shedfield, Cowplain, Hedge End and Locks Heath)
Contract: Permanent
Hours: 40 Hours
Shift Pattern:
Hours will be different each week, depending on required cover.
1 in 4 weekend working shifts
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\'s what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work thatour Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role:
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we\'re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the National Living Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and lots more!
Or, if easier, you can find a full list by clicking here: CVS | What We Offer
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
For more information, take a look at our pathway here: https://vimeo.com/1092474116
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
To apply for this position, please click the \'Apply Now\' button below. #J-18808-Ljbffr
Cover Receptionist in Hedge End employer: Animed (Shedfield)
At CVS, we prioritise the well-being of pets and the people who care for them, making us an exceptional employer for those passionate about animal welfare. Our supportive work culture fosters collaboration and personal growth, with a clear career pathway for receptionists to enhance their skills and advance within the company. Located in the vibrant communities of Shedfield, Cowplain, Hedge End, and Locks Heath, we offer generous benefits including competitive salaries, extensive annual leave, and a staff discount scheme, ensuring our team feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Cover Receptionist in Hedge End
✨Tip Number 1
Familiarise yourself with the specific duties of a Veterinary Receptionist. Understanding the day-to-day tasks, such as booking appointments and handling insurance forms, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your passion for animals in your conversations. Whether it's through personal anecdotes or discussing your favourite pets, expressing your enthusiasm can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you handle emotional situations. Given the nature of veterinary work, being able to articulate your resilience and empathy will resonate well with the hiring team.
✨Tip Number 4
Research CVS Group and their values. Being knowledgeable about the company’s mission and their commitment to animal care will show that you are genuinely interested in being part of their team.
We think you need these skills to ace Cover Receptionist in Hedge End
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and required skills for the Veterinary Receptionist position. Tailor your application to highlight your relevant experience and passion for animals.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your previous receptionist experience, customer service skills, and any relevant veterinary knowledge. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Personalised Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of CVS that resonate with you, such as their commitment to animal welfare and team collaboration. Make sure to address how your skills align with the job requirements.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a reception role.
How to prepare for a job interview at Animed (Shedfield)
✨Show Your Passion for Animals
Make sure to express your enthusiasm for working with pets during the interview. Share any personal experiences you have with animals, as this will resonate well with the interviewers at CVS, who value a genuine passion for animal care.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll need to communicate effectively with clients and team members. Prepare examples of how you've successfully handled customer queries or difficult situations in the past, showcasing your empathy and communication skills.
✨Highlight Your Resilience
The role may involve dealing with emotional situations, so it's important to convey your ability to remain calm and supportive. Share instances where you've managed stress or distressing circumstances, emphasising your resilience and problem-solving abilities.
✨Familiarise Yourself with the Role
Before the interview, review the job description thoroughly and understand the day-to-day responsibilities. Be ready to discuss how your previous receptionist experience aligns with the tasks mentioned, such as booking appointments and handling payments.
