At a Glance
- Tasks: Lead a team of volunteers and ensure an amazing shopping experience for customers.
- Company: Join the Animal Welfare League of Queensland, dedicated to animal care and community support.
- Benefits: Permanent part-time role with potential to progress to full-time, plus a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a difference in animal welfare while developing your leadership skills in retail.
- Qualifications: Experience in retail or customer service, with strong team-building and communication skills.
The predicted salary is between 25000 - 32000 £ per year.
About Us
At Animal Welfare League of Queensland (AWLQ), our vision is a safe and caring environment for every companion animal. Guided by integrity, compassion, innovation, and optimism, we lead the animal welfare sector and strive for a brighter future for animals and our community.
The Opportunity
Our AWLQ retail stores are transforming as we grow our commercial presence and refresh our ‘Op Shops’ to 'Thrift Shops.' We want experienced Retail Supervisors to support our volunteers and lead day-to-day operations, while creating an outstanding customer experience. We have openings at our Ipswich and Beenleigh stores for 32 hours a week, including weekends. You will be a hands‑on, experienced Retail Supervisor with a sharp eye for detail, supporting the overhaul of our store presentation, developing our volunteer team to drive sales, and maintaining the benchmark for our AWLQ Thrift Shop.
Key Responsibilities
- Deliver outstanding customer service, creating a warm, friendly, and welcoming environment.
- Demonstrate hands‑on support across customer service, volunteer coordination, store presentation, cash handling and operational compliance.
- Lead, inspire and motivate the volunteer team to be sales superstars.
- Support the roll‑out of a new POS and Time & Attendance systems.
- Supervise POS operations, including opening and closing reconciliations, floats and cash handling procedures.
About You
- Previous experience in guiding a team.
- Excellent customer service skills to build loyal customer relationships.
- Engaging interpersonal skills with a focus on team building.
- Minimum 1–2 years of retail or customer service experience.
- Results‑driven with a continuous improvement mindset.
- Collaborative team player who leads by example and thrives in a fast‑paced, purpose‑driven environment.
- Creative thinker with an eye for detail and innovation.
- Experience with POS & Time and Attendance systems.
- Driver's Licence preferred.
- Willingness to obtain a Police clearance.
How to Apply
If you're excited by this role and ready to support the future of animal welfare, we want to hear from you. Please submit your application, including your resume and cover letter, outlining your relevant experience. Applications will be reviewed as they are received, and we'll close the position once we find our ideal candidate.
Retail Store Supervisor - Ipswich & Beenleigh employer: Animal Welfare League Qld
At the Animal Welfare League of Queensland, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. Our commitment to animal welfare is matched by our dedication to employee growth, offering opportunities for professional development and hands-on experience in a dynamic retail environment. Join us in Ipswich or Beenleigh, where you can make a meaningful impact while enjoying a flexible part-time role that could progress to full-time.
