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- Tasks: Be the friendly first point of contact for members, handling calls and emails.
- Company: Join Animal Welfare Investigations Project, a mission-driven organisation protecting animals globally.
- Benefits: Enjoy remote work, training opportunities, and a supportive team environment.
- Why this job: Make a real impact for animals while developing your skills in a compassionate setting.
- Qualifications: Compassionate, organised, and confident in communication; CRM experience is a bonus.
- Other info: 16 hours per week, with potential for additional hours and a permanent role.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Membership Services Officer role at Animal Welfare Investigations Project
Join to apply for the Membership Services Officer role at Animal Welfare Investigations Project
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Animal Welfare Investigations Project provided pay range
This range is provided by Animal Welfare Investigations Project. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About Us
Animal Welfare Investigations Project (AWIP) is embarking on an ambitious five-year strategy to become a membership-first organisation, empowering thousands of animal advocates to join us in protecting animals from harm.
As part of this transformation, we’re seeking a compassionate, organised, and proactive Membership Services Officer to be the first point of contact for our members and supporters, ensuring every interaction is warm, helpful, and leaves people feeling valued.
About the Role
This is a key supporter-facing role where you will:
- Be the friendly first point of contact for members and prospective members via phone, email, and other channels.
- Handle inbound and outbound calls, including proactively reaching out to members to address cancellations, encourage upgrades, or convert cash supporters into ongoing members.
- Maintain accurate supporter data, preferences, and interactions in Salesforce CRM.
- Collaborate with our Digital Marketing Officer, Data & CRM Officer, and Gifts in Wills Officer to nurture relationships and move supporters through their journey, ensuring that every member feels appreciated and connected to our mission.
- Support the Marketing and Communications team with occasional wider projects, such as campaigns, virtual or in-person events, or member engagement initiatives.
About You
We’re looking for someone who is:
- Compassionate and member-focused, with a genuine desire to make every interaction count.
- Highly organised and detail-oriented, able to manage multiple tasks and maintain accurate records.
- Confident and professional on the phone and in written communication.
- Comfortable with outbound calling — experience in telephone fundraising or supporter upgrade calling is desirable.
- Able to work both independently and as part of a team.
- Comfortable with technology, ideally with some experience using CRMs (Salesforce experience is a bonus).
- Experienced in supporter care, customer service, or a similar role (desirable but not essential).
- Aligned with AWIP’s mission, with a strong commitment to animal welfare and, ideally, a cruelty-free lifestyle.
- Able to maintain strict confidentiality at all times.
- Hours: 16 hours per week, Monday–Thursday, 10:00 AM – 2:00 PM
- Contract: 12-month fixed-term contract, with potential for a permanent role
- Location: Remote (must be based in the UK)
- Additional hours: May be available for outbound campaigns, depending on business needs
What We Offer
- The opportunity to be part of a growing, mission-driven organisation making a global impact for animals.
- A supportive, values-driven team environment.
- Training and development opportunities.
- Fully remote working environment.
Please click on the apply button to progress with your application.
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Temporary
Job function
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Job function
Customer Service, Project Management, and Administrative
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Industries
Non-profit Organizations and Civic and Social Organizations
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Membership Services Officer employer: Animal Welfare Investigations Project
Contact Detail:
Animal Welfare Investigations Project Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Officer
✨Tip Number 1
Familiarise yourself with the mission and values of the Animal Welfare Investigations Project. Understanding their goals will help you connect with their mission during conversations, showing your genuine commitment to animal welfare.
✨Tip Number 2
Practice your phone communication skills. Since this role involves being the first point of contact, being confident and professional on calls is crucial. Consider role-playing with a friend to simulate potential scenarios you might encounter.
✨Tip Number 3
Get comfortable with Salesforce or similar CRM systems. If you have access to any online tutorials or courses, take some time to learn the basics. This will not only boost your confidence but also demonstrate your proactive approach to the role.
✨Tip Number 4
Network with current or former employees of AWIP if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and during interviews.
We think you need these skills to ace Membership Services Officer
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Membership Services Officer position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal welfare and your commitment to providing excellent member service. Use specific examples from your past experiences that demonstrate your compassion, organisation, and communication skills.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or supporter care. If you have experience with CRMs like Salesforce, make sure to mention it, as this is a desirable skill for the role.
Show Your Alignment with AWIP's Mission: Make it clear in your application how your values align with those of the Animal Welfare Investigations Project. Share any personal experiences or commitments to animal welfare that resonate with their mission.
How to prepare for a job interview at Animal Welfare Investigations Project
✨Show Your Compassion
As a Membership Services Officer, demonstrating your compassion for animals and people is crucial. Share personal stories or experiences that highlight your commitment to animal welfare and how you’ve positively impacted others in similar roles.
✨Be Organised and Detail-Oriented
This role requires managing multiple tasks and maintaining accurate records. During the interview, discuss your organisational skills and provide examples of how you’ve successfully managed data or projects in the past.
✨Practice Your Communication Skills
Since you'll be the first point of contact for members, it's essential to communicate confidently and professionally. Prepare for common interview questions and practice articulating your thoughts clearly, both verbally and in writing.
✨Familiarise Yourself with CRM Systems
Having experience with CRMs like Salesforce is a bonus. If you have prior experience, be ready to discuss it. If not, do some research on how CRMs work and be prepared to express your willingness to learn and adapt to new technologies.
