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- Tasks: Support client services by triaging patients and managing the reception team.
- Company: Animal Trust is a unique veterinary CIC focused on accessible pet care for all.
- Benefits: Enjoy 6 weeks holiday, CPD funding, and a contributory pension scheme.
- Why this job: Join a supportive culture that values your contributions and prioritises pet welfare.
- Qualifications: Must be a qualified RVN with at least 2 years of experience.
- Other info: Work a 40-hour week across 4 days with flexible hours.
The predicted salary is between 24000 - 32000 £ per year.
Are you a qualified Registered Veterinary Nurse (RVN) seeking an exciting opportunity beyond the traditional clinical setting? We have the ideal role for you! We are looking for a Triage Nurse to support our Client Services team in our Ellesmere Port Hospital . In this vital position, you will ensure the smooth operation of our front-of-house services, maximising diary efficiency and triaging patients upon arrival.
This is a pivotal role that will not only utilise your clinical triaging ability but also your eye for detail and organisational skills. You will have line management responsibilities of our client services team. This role is ideal for an advanced nurse (2 years qualified or more) wishing to move away from clinical work and has a passion for client care and management.
Ellesmere Port is one of three 247 Hospitals with a dedicated night team helping us provide care around the clock. The hospital has fully equipped theatres, Dental suite, imaging suite with CT and much more. Our referral service is a new addition to our services further advancing the variety of cases you will see on a day to day basis.
About animal Trust
Animal Trust is an independently owned Community Interest Company, being the only veterinary CIC in the UK to date. Our primary focus isn\’t solely on maximising profits.
Key responsibilities:
- Triage Support : Assess and prioritise incoming patients to ensure timely and appropriate care by the correct team.
- Front Desk Coordination : Collaborate closely with the Reception team to streamline all aspects of client services
- Line management responsibilities: Responsibility of direct line management of the reception team. You will provide support, and training to your team carrying out regular 1-2-1\’s
- Diary Management : Ensure appointment diaries are booked out efficiently under the correct workstreams to maximise throughput of clients and pets.
- Communication : Act as a liaison for externa/internal referrals coming into the clinic
- Call handling : Answering incoming calls from pet owners.
- Pharmacy assistant : Assisting with repeat prescription enquires as required
- Administrative Tasks : Handle non-clinical administrative duties related to patient care and case management, including assisting with insurance claims and queries, Debt management.
Job specifics:
40 hour week worked across 5 days (Monday – Friday)
Hours of work between 08:00 -17:00hrs
Non – clinical
No weekends
Benefits:
- 6 weeks holiday, including bank holidays
- CPD funded to certificate level
- 52 Weeks sickness benefit and free Employee assistance program — awarded after qualifying period
- Enhanced maternity and paternity package
- Contributory pension scheme
- RCVS and VDS fees paid
- Access to counselling support including mental health, financial and life counselling after 12 months of service
- Cycle to work scheme
- E-Car Scheme
- Store discounts with Vivup
- Staff discount
- Refer-a-Friend bonus
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Reception Veterinary Nurse (Non-Clinical) employer: Animal Trust
Contact Detail:
Animal Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Veterinary Nurse (Non-Clinical)
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Triage Nurse. Understanding the nuances of triaging patients and managing client services will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your experience in line management and team coordination. Be prepared to discuss how you've successfully led teams in the past, as this role involves direct management of the reception team.
✨Tip Number 3
Showcase your passion for client care and non-clinical roles. Research Animal Trust's mission and values, and be ready to explain how your personal values align with theirs during your conversation.
✨Tip Number 4
Prepare questions that reflect your interest in the company culture and operational processes. Asking insightful questions can demonstrate your enthusiasm for the role and your proactive approach to understanding the organisation.
We think you need these skills to ace Reception Veterinary Nurse (Non-Clinical)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Registered Veterinary Nurse, focusing on any non-clinical roles or responsibilities you've had. Emphasise your organisational skills and any management experience, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client care and management. Explain why you want to transition from clinical work to a non-clinical role and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Experience: In your application, be sure to mention specific examples of your triaging abilities and any experience you have in managing teams or coordinating services. This will demonstrate your suitability for the line management responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Reception Veterinary Nurse position.
How to prepare for a job interview at Animal Trust
✨Showcase Your Triage Skills
As a Reception Veterinary Nurse, your ability to triage patients is crucial. Be prepared to discuss specific examples from your experience where you successfully assessed and prioritised patient needs, demonstrating your clinical judgement and organisational skills.
✨Emphasise Client Care Passion
Animal Trust values client care highly. Share your passion for providing excellent service and how you've gone above and beyond in previous roles to ensure pet owners feel supported and informed during their visits.
✨Demonstrate Team Leadership
Since this role involves line management responsibilities, be ready to talk about your leadership style. Discuss any experience you have in training or mentoring team members, and how you foster a collaborative environment.
✨Prepare for Administrative Questions
The position includes various administrative tasks, so expect questions about your experience with diary management, call handling, and handling insurance claims. Highlight your attention to detail and organisational skills in these areas.
