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- Tasks: Use your nursing skills in a client-facing role, ensuring exceptional care for pets and their owners.
- Company: Join Failsworth Clinic, a supportive team focused on client experience and pet care.
- Benefits: Enjoy 6 weeks holiday, CPD funding, and a range of employee perks.
- Why this job: Make a real impact on client experiences while stepping away from clinical duties.
- Qualifications: Must be an RVN with 2+ years’ experience and excellent communication skills.
- Other info: Flexible working hours and opportunities for career growth in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Registered Veterinary Nurse looking to take your career in a new direction—one that uses your clinical expertise in a non-clinical, client-facing role? If you thrive in fast-paced environments, enjoy problem-solving, and have a passion for delivering exceptional client care, this could be the perfect next step for you. We’re looking for a Reception Veterinary Nurse to join our team at Failsworth Clinic, playing a key role in ensuring clients and their pets receive a smooth, positive, and efficient experience from the moment they walk through our doors.
In this essential position, you’ll act as the vital link between our customer service functions and our clinical teams—supporting triage, coordinating diaries, and helping to maintain safe and effective pharmacy processes. This role is ideal for an RVN with 2+ years’ experience who is looking to step away from clinical duties while still making a meaningful impact on patient care and client support.
What You’ll Be Doing
- Triage Support: Use your clinical knowledge to assess, prioritise, and direct patients appropriately, ensuring they are managed by the right team at the right time.
- Diary Coordination: Optimise appointment booking across multiple workstreams to support efficient workflow and maximise our ability to help clients and pets.
- Client Communication: Manage incoming chat queries, offering accurate, timely guidance and information to pet owners.
- Call Handling: Provide friendly, professional, and confident support to owners contacting the clinic by phone.
- Pharmacy Support: Assist with repeat prescription requests and medication dispensing; maintain excellent stock control and take ownership of the pharmacy area to ensure accuracy, safety, and efficiency.
- Administrative Support: Complete a range of non-clinical tasks related to patient journeys, including insurance queries, case follow-ups, and supporting debt management to help meet financial KPIs.
- Client Concerns Management: Address day-to-day client queries or issues, helping resolve concerns early and preventing escalation into formal complaints.
- Line Management: Line management and leadership support of the client services team as your clinic continues to grow.
- Reception Duties: As a key part of our client services team, you will form part of our client experience rota, working on reception managing clients face‑face as well as via digital and telephone communication channels.
What We’re Looking For
- RVN qualified with a minimum of two years’ experience.
- Confident communicator with excellent organisational skills.
- A calm, compassionate problem‑solver.
- Someone who enjoys working closely with clients and supporting clinical teams.
- Passionate about delivering outstanding client experiences.
Benefits
- 6 weeks holiday, including bank holidays.
- CPD funded.
- 52 weeks sickness benefit and free Employee Assistance Program—awarded after qualifying period.
- Enhanced maternity and paternity package.
- Contributory pension scheme.
- RCVS and VDS fees paid.
- Access to counselling support including mental health, financial and life counselling after 12 months of service.
- Store discounts through Vivup.
- Staff discount.
- E‑Car Scheme.
- Cycle to work scheme.
- Refer‑a‑Friend bonus.
Role Details
- 40 hours per week, worked over 4 days.
- Working hours between 07:45 and 19:00.
- Non-clinical role – ideal for nurses transitioning away from clinical practice.
- 1 in 4 weekends with TOIL.
If you’re ready for a rewarding role that uses your nursing expertise in a new and meaningful way—while making every client visit a great one—we’d love to hear from you.
Registered Veterinary Nurse – Reception & Client Experience in Manchester employer: Animal Trust
Contact Detail:
Animal Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registered Veterinary Nurse – Reception & Client Experience in Manchester
✨Tip Number 1
Network like a pro! Reach out to fellow RVNs and industry contacts on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your clinical expertise and how it translates into exceptional client care—this is key for a role like the Reception Veterinary Nurse.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your experience in triage support and client communication. Show us how your skills will enhance the client experience at Failsworth Clinic.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind—plus, it’s just good manners!
We think you need these skills to ace Registered Veterinary Nurse – Reception & Client Experience in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Registered Veterinary Nurse. Focus on skills that align with the client-facing aspects of the role, like communication and problem-solving.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this non-clinical role. Share specific examples of how you've delivered exceptional client care in the past and how you can bring that passion to our team.
Showcase Your Organisational Skills: Since diary coordination is key in this role, mention any experience you have with managing schedules or optimising workflows. We want to see how you can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for a seamless application process. It’s the best way for us to receive your details and get to know you better!
How to prepare for a job interview at Animal Trust
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Reception Veterinary Nurse. Familiarise yourself with triage support, diary coordination, and client communication. This will help you demonstrate how your clinical expertise can enhance the client experience.
✨Showcase Your Communication Skills
As this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with clients in the past, especially in challenging situations. This will highlight your ability to manage client concerns and provide exceptional service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-life scenarios. Think of specific instances where you triaged patients or resolved client issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your experience.
✨Demonstrate Your Passion for Client Care
Let your enthusiasm for delivering outstanding client experiences shine through. Share stories that illustrate your commitment to client satisfaction and how you’ve gone above and beyond in previous roles. This will resonate well with the interviewers looking for someone who truly cares about their clients and pets.