At a Glance
- Tasks: Provide IT support to ensure our team can help pets efficiently.
- Company: Join a passionate team dedicated to affordable pet care.
- Benefits: Flexible hours, 6 weeks holiday, and opportunities for growth.
- Other info: Travel to various locations and engage in exciting projects.
- Why this job: Make a real difference while developing your tech skills.
- Qualifications: Experience in IT support and Microsoft 365 administration required.
The predicted salary is between 30000 - 40000 € per year.
Are you an enthusiastic advocate for animals, driven by the desire to contribute to our overarching goal of ensuring every pet has access to affordable treatment? We're currently seeking a flexible In-house IT Support Engineer to support our continued growth. As an IT Support Engineer, you would be responsible for working with our MSP to assist our clinical and non-clinical staff with their technical needs, administering internal systems, ensuring documentation is up to date and accurate, and visiting our various locations to assist with troubleshooting and hardware installation. Your role would be to provide the technical support that’s needed to ensure our Nurses and Vets can work quickly and efficiently, helping as many pets as possible.
We are a small flexible team, so there would be ample opportunities to get involved with new and exciting projects and up-skill into various technologies and platforms.
About you: Our ideal candidate would be enthusiastic, eager to learn, able to assist our users in a calm and friendly manner, and have experience working on a service desk and administering Microsoft 365. Experience working in a medical or veterinary environment is beneficial but not essential. Hold a clean driving licence as travel will be required.
Responsibilities:
- Providing IT support via phone, ticket system, or in person
- Logging tickets and following them through to completion
- Liaising between staff and 3rd party support
- On-site hardware maintenance and replacement
- Assisting with hardware installation at new sites
- Maintaining our digital asset register
- Maintaining IT documentation and keeping it up to date
- Assisting with projects and other learning opportunities
- Possible on-call requirements
- Administering various environments (Microsoft 365, vet-specific systems)
- Supporting internal and bespoke applications/systems
Requirements:
- Full clean driving licence and access to a car
- Willing to travel to sites as required
- Strong written and verbal communication
- Strong troubleshooting skills
Skills & Experience:
- 1st/2nd line technical experience
- Experience in basic Microsoft 365 administration
- Experience using Microsoft Intune or other MDM platforms
- Experience administering phone systems beneficial
- Good working knowledge of Windows 11 support
- Good understanding of computer networking (experience with Meraki beneficial)
Qualifications:
- CCNA/CCENT or equivalent networking qualification
- CompTIA A+ or equivalent
- Microsoft certifications (beneficial but not essential)
Job particulars:
- Contracted hours: 40/week
- Working days: Monday to Friday
- Hours of work: 08:30-17:30hrs
- Holiday allowance: 6 weeks (including bank holidays)
IT Support Engineer in Ellesmere Port employer: Animal Trust
Join a passionate team dedicated to ensuring every pet receives affordable treatment while enjoying a supportive and flexible work environment. As an IT Support Engineer, you'll have the opportunity to engage in exciting projects, enhance your skills across various technologies, and make a meaningful impact on our clinical and non-clinical staff's ability to care for pets. With generous holiday allowances and a culture that values growth and collaboration, this role offers a rewarding career path in a compassionate setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Ellesmere Port
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can chat with other IT professionals. You never know who might have a lead on your dream job or can offer some insider tips.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, troubleshooting successes, and any cool tech solutions you've implemented. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a friendly email or call. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to ask about the next steps in the hiring process.
✨Tip Number 4
Use our website to apply! We’ve got loads of resources and tips to help you nail that interview. Plus, applying directly through us means you’ll be in the loop for any updates or opportunities that come up.
We think you need these skills to ace IT Support Engineer in Ellesmere Port
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for IT and helping others shine through in your application. We want to see that you're not just ticking boxes, but genuinely excited about the role and how you can contribute to our mission of supporting pets and their owners.
Tailor Your CV:Make sure your CV highlights relevant experience, especially with Microsoft 365 and any service desk roles you've had. We love seeing how your skills align with what we need, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've helped users in the past and how you approach problem-solving. This is your chance to connect with us on a personal level!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Animal Trust
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365 and troubleshooting. Be ready to discuss your experience with service desks and any specific tools you've used. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Your Enthusiasm for the Role
Let your passion for helping others shine through during the interview. Talk about why you want to work in a veterinary environment and how you can contribute to their mission of providing affordable treatment for pets. A genuine interest can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific technical issues or user requests. Think of examples from your past experiences where you successfully resolved problems. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and upcoming projects. This shows that you're not only interested in the role but also in how you can grow within the team. Plus, it gives you a chance to assess if this is the right fit for you.
