Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and support clinical teams.
- Company: Join a non-profit organisation dedicated to affordable pet care.
- Benefits: 35-hour work week, 5.6 weeks annual leave, and a supportive team environment.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Experience in medical or veterinary reception and strong organisational skills.
- Other info: Dynamic role with early and late shifts, perfect for those who thrive in busy environments.
The predicted salary is between 24000 - 36000 £ per year.
Are you an enthusiastic advocate for animals, driven by the desire to contribute to our overarching goal of ensuring every pet has access to affordable treatment? We are currently seeking a dynamic Receptionist to become an integral part of our team at Bolton Hospital. As a Community Interest Company (CIC) and a non-profit organisation, our unwavering commitment prioritises the well-being of patients and their owners over profit. Join us in making a positive impact in the world of pet care.
Why You Matter
Our Receptionists are an important link between the clinical and non-clinical needs of our surgery’s operation. Supported by the management team onsite, you will help shape our primary aim of providing access for sick pets to our services. Assisting our clients with appointments, diary management and finance including debt and insurance will be the main duties of this role. Your supportive collaboration with the clinical teams will be paramount to ensure they have everything they need to provide compassionate care to those relying on our services.
Areas of Responsibility
- Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
- Answering telephone calls/queries from clients
- Handling medication prepared by the veterinary surgeon and handing it to clients
- Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
- Dealing with stressed or upset clients and connecting them to the appropriate teams where required
- Taking payments, registering new clients and addressing client concerns
- Organisation and restocking of the practice where required
- Complying with all health and safety procedures
- Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times
Are You Our Ideal Candidate?
Experience of working on a medical or veterinary reception is required for this role. Strong organisational skills and ability to work under pressure are essential. We are especially looking for people who have worked with clients in stressful situations. Taking your pet to the vet when they are sick is very difficult, and sometimes our clients have to say goodbye to a pet they consider to be a family member. Empathy, understanding and communication are therefore especially important and we will probably ask you at your interview about times when you have had to face similar situations.
Job Particulars
- Contracted hours: 35 hours per week
- Shift times: Early and Late shifts on rotation: 7:45am-6:15pm, 1:30pm-midnight
- Rota: 4 on 4 off
- Annual Leave: 5.6 weeks including bank holidays
This is an exciting opportunity for someone who enjoys variety, teamwork, and playing a vital role in supporting both clients and clinical staff in a busy, compassionate hospital environment.
Veterinary Receptionist in Bolton employer: Animal Trust
Contact Detail:
Animal Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Bolton
✨Tip Number 1
Get to know the company! Research Bolton Hospital and its mission. When you walk in for your interview, show us that you’re not just another candidate but someone who genuinely cares about our goal of providing affordable treatment for pets.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be dealing with stressed clients and their beloved pets. Think of examples from your past where you've handled tough situations with empathy and understanding, and be ready to share those stories with us.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. We want to see that you can represent our compassionate ethos right from the moment you walk through the door.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Veterinary Receptionist in Bolton
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any personal experiences or stories that highlight your commitment to pet care and how you can contribute to our mission of providing affordable treatment.
Highlight Relevant Experience: Make sure to detail your previous experience in a medical or veterinary reception. We want to see how your skills can help us maintain a high standard of care and support for our clients and their furry friends.
Demonstrate Empathy and Communication Skills: Since you'll be dealing with stressed clients, it's crucial to showcase your ability to handle tough situations with compassion. Include examples of how you've successfully communicated and supported clients in the past.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get you on board to make a positive impact in the world of pet care!
How to prepare for a job interview at Animal Trust
✨Show Your Passion for Animal Care
Make sure to express your enthusiasm for animal welfare during the interview. Share personal stories or experiences that highlight your commitment to helping pets and their owners, as this aligns perfectly with the company's mission.
✨Prepare for Client Interaction Scenarios
Since you'll be dealing with stressed clients, think of examples from your past where you've handled difficult situations with empathy and professionalism. Be ready to discuss how you managed those interactions and what you learned from them.
✨Know the Role Inside Out
Familiarise yourself with the specific responsibilities of a Veterinary Receptionist. Understand the importance of diary management, handling payments, and maintaining a clean environment. This will show that you're serious about the role and ready to contribute from day one.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team dynamics, how they support each other in stressful situations, or what the biggest challenges are in the role. This demonstrates your genuine interest in the position and the organisation.