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- Tasks: Support client services by triaging patients and managing the reception team.
- Company: Join Animal Trust, the UK's only veterinary Community Interest Company focused on community care.
- Benefits: Enjoy 6 weeks holiday, CPD funding, and a contributory pension scheme.
- Why this job: Perfect for experienced nurses wanting to shift from clinical work to client management in a supportive environment.
- Qualifications: Must be a qualified Registered Veterinary Nurse (RVN) with at least 2 years of experience.
- Other info: Work Monday to Friday, no weekends, in a brand-new hospital opening in January 2026.
The predicted salary is between 23280 - 40800 £ per year.
Are you a qualified Registered Veterinary Nurse (RVN) seeking an exciting opportunity beyond the traditional clinical setting? We have the ideal role for you! We are looking for a Triage Nurse to support our Client Services team in our new Hospital Teesside. In this vital position, you will ensure the smooth operation of our front-of-house services, maximising diary efficiency and triaging patients upon arrival.
This is a pivotal role that will not only utilise your clinical triaging ability but also your eye for detail and organisational skills. You will have line management responsibilities of our client services team. This role is ideal for an advanced nurse (2 years qualified or more) wishing to move away from clinical work and has a passion for client care and management.
Our new hospital is set to open in January 2026 and will feature 9 spacious consulting rooms, 3 fully equipped operating theatres, a diagnostic suite, digital X-ray, a dedicated dental suite, and an isolation unit. We also provide separate cat and dog wards for low-stress patient care, along with a central prep area to support efficient clinical workflow. Designed to deliver first opinion, referral, and out-of-hours care, our facility brings high-quality veterinary services to pets in the surrounding community.
About Animal Trust
Animal Trust is an independently owned Community Interest Company, being the only veterinary CIC in the UK to date. Our primary focus isn\’t solely on maximising profits.
Key Responsibilities
- Triage Support : Assess and prioritise incoming patients to ensure timely and appropriate care by the correct team.
- Front Desk Coordination : Collaborate closely with the Reception team to streamline all aspects of client services
- Line management responsibilities : Responsibility of direct line management of the reception team. You will provide support, and training to your team carrying out regular 1-2-1\’s
- Diary Management : Ensure appointment diaries are booked out efficiently under the correct workstreams to maximise throughput of clients and pets.
- Communication : Act as a liaison for externa/internal referrals coming into the clinic
- Call handling : Answering incoming calls from pet owners.
- Pharmacy assistant : Assisting with repeat prescription enquires as required
- Administrative Tasks : Handle non-clinical administrative duties related to patient care and case management, including assisting with insurance claims and queries, Debt management.
Job Specifics
40 hour week worked across 5 days (Monday Friday)
Hours of work between 08:00 -17:00hrs
Non clinical
No weekends
Salary: Up to £29,000
Benefits
- 6 weeks holiday, including bank holidays
- CPD funded to certificate level
- 52 Weeks sickness benefit and free Employee assistance program awarded after qualifying period
- Enhanced maternity and paternity package
- Contributory pension scheme
- RCVS and VDS fees paid
- Access to counselling support including mental health, financial and life counselling after 12 months of service
- Cycle to work scheme
- E-Car Scheme
- Store discounts with Vivup
- Staff discount
- Refer-a-Friend bonus
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Reception Veterinary Nurse (Non-Clinical) employer: Animal Trust Vets CIC
Contact Detail:
Animal Trust Vets CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Veterinary Nurse (Non-Clinical)
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Triage Nurse in a non-clinical setting. Understanding the nuances of triaging patients and managing client services will help you stand out during interviews.
✨Tip Number 2
Highlight your experience in line management and team coordination. Be prepared to discuss how you've successfully led teams in the past, as this role involves direct management of the reception team.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've efficiently managed diaries or schedules in previous roles. This will demonstrate your ability to maximise throughput and streamline operations.
✨Tip Number 4
Research Animal Trust and its community-focused approach. Being knowledgeable about the company's values and mission will allow you to align your answers with their ethos during the interview process.
We think you need these skills to ace Reception Veterinary Nurse (Non-Clinical)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Registered Veterinary Nurse, focusing on any non-clinical roles or responsibilities you've had. Emphasise your organisational skills and any management experience, as these are crucial for the Triage Nurse position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client care and management. Discuss why you want to transition from clinical work to this role and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Experience: In your application, be sure to mention specific examples of your triaging abilities and any experience you have in managing teams or coordinating services. This will demonstrate your suitability for the line management responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role of Triage Nurse.
How to prepare for a job interview at Animal Trust Vets CIC
✨Showcase Your Triage Skills
Since the role involves triaging patients, be prepared to discuss your experience in assessing and prioritising cases. Share specific examples of how you've handled similar situations in the past.
✨Demonstrate Leadership Qualities
As you'll have line management responsibilities, highlight your leadership experience. Talk about how you've supported and trained team members, and any strategies you've used to foster a positive team environment.
✨Emphasise Client Care Passion
This position is all about client care, so express your enthusiasm for providing excellent service. Discuss any previous roles where you focused on client satisfaction and how you can bring that passion to the new hospital.
✨Prepare for Administrative Questions
The job includes various administrative tasks, so be ready to discuss your organisational skills. Prepare examples of how you've managed diaries, handled calls, or dealt with non-clinical duties effectively in the past.