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- Tasks: Welcome clients and their pets, manage appointments, and support clinical teams.
- Company: Compassionate veterinary clinic dedicated to affordable pet care.
- Benefits: Flexible part-time hours, generous annual leave, and a supportive team environment.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Experience in medical or veterinary reception and strong organisational skills.
- Other info: Join a dynamic team in a busy, caring hospital setting.
The predicted salary is between 11 - 16 £ per hour.
Are you an enthusiastic advocate for animals, driven by the desire to contribute to our overarching goal of ensuring every pet has access to affordable treatment? We are currently seeking a dynamic Receptionist to become an integral part of our team at the Glasgow Clinic.
Why You Matter
Our Receptionists are an important link between the clinical and non-clinical needs of our surgery's operation. Supported by the management team onsite, you will help shape our primary aim of providing access for sick pets to access our services. Assisting our clients with appointments, diary management and finance, including debt and insurance, will be the main duties of this role. Your supportive collaboration with the clinical teams will be paramount to ensure they have everything they need to provide compassionate care to those relying on our services.
Areas of Responsibility
- Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
- Answering telephone calls/queries from clients
- Handling medication prepared by the veterinary surgeon and handing to clients
- Working within a team (and at times alone) to ensure the surgery's reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
- Dealing with stressed or upset clients and connecting them to the appropriate teams where required
- Taking payments, registering new clients and addressing client concerns
- Organisation and restocking of the practice where required
- Complying with all health and safety procedures
- Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times
Are You Our Ideal Candidate?
Experience of working on a medical or veterinary reception is required for this role. Strong organisational skills and ability to work under pressure are essential. We are especially looking for people who have worked with clients in stressful situations. Taking your pet to the vet when they are sick is very difficult, and sometimes our clients have to say goodbye to a pet they consider to be a family member. Empathy, understanding, and communication are therefore especially important and we will probably ask you in your interview about times when you have had to face similar situations.
Job Particulars
- Contracted hours: 20 hours per week
- Weekend work: 1:3 Saturday
- Annual Leave: 5.6 weeks including bank holidays
- Rota: 3 week rolling pattern:
- Week 1: Monday and Tuesday
- Week 2: Wednesday and Thursday
- Week 3: Friday and Saturday
Shift times: 10.5 hour shifts including 30min unpaid lunch - 08:30-19:00hrs
This is an exciting opportunity for someone who enjoys variety, teamwork, and playing a vital role in supporting both clients and clinical staff in a busy, compassionate hospital environment.
Veterinary Receptionist - Part-time in Glasgow employer: Animal Trust Vets CIC
Contact Detail:
Animal Trust Vets CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Part-time in Glasgow
✨Tip Number 1
Get to know the clinic! Before your interview, do a bit of research on the Glasgow Clinic. Familiarise yourself with their services and values. This will show that you’re genuinely interested and ready to contribute to their mission of providing affordable treatment for pets.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be dealing with clients in stressful situations. Think of examples from your past where you've shown empathy and understanding. We want to hear how you handled tough moments, so be ready to share those stories!
✨Tip Number 3
Dress the part! First impressions matter, especially in a professional setting like a veterinary clinic. Make sure you look polished and approachable. It’ll help you feel more confident when meeting the team and clients.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and makes it easier for us to keep track of your application. Plus, you’ll get all the latest updates about the role and our clinic!
We think you need these skills to ace Veterinary Receptionist - Part-time in Glasgow
Some tips for your application 🫡
Show Your Passion for Animals: Let your love for animals shine through in your application! We want to see how your enthusiasm aligns with our goal of providing affordable treatment for pets. Share any relevant experiences that highlight your commitment to animal welfare.
Highlight Relevant Experience: Make sure to emphasise any previous experience you've had in a medical or veterinary reception role. We’re looking for candidates who can handle the pressures of the job, so don’t shy away from sharing specific examples of how you’ve managed stressful situations.
Be Personable and Professional: Your application should reflect your ability to connect with clients and their pets. Use a friendly tone while maintaining professionalism, as this is key to our reception role. Remember, we’re all about compassion and understanding here!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at our Glasgow Clinic. Don’t miss out!
How to prepare for a job interview at Animal Trust Vets CIC
✨Know Your Stuff About Veterinary Care
Make sure you brush up on basic veterinary knowledge and the services offered at the clinic. Being able to discuss common pet health issues or treatments will show your enthusiasm and understanding of the role.
✨Showcase Your Empathy Skills
Prepare examples from your past experiences where you've dealt with upset or stressed clients. Highlight how you handled those situations with compassion and professionalism, as this is crucial for a Veterinary Receptionist.
✨Demonstrate Strong Organisational Skills
Think of specific instances where you successfully managed multiple tasks under pressure. Be ready to explain how you prioritised your workload and maintained a high standard of service, especially in a busy environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the clinic's operations or team dynamics. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of providing affordable treatment for pets.