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- Tasks: Welcome clients and their pets, manage appointments, and support clinical teams.
- Company: Join a non-profit organisation dedicated to affordable pet care.
- Benefits: Flexible hours, 5.6 weeks annual leave, and a supportive team environment.
- Why this job: Make a real difference in the lives of pets and their owners.
- Qualifications: Experience in veterinary or medical reception and strong organisational skills.
- Other info: Work in a compassionate hospital environment with opportunities for personal growth.
The predicted salary is between 20000 - 30000 £ per year.
Are you an enthusiastic advocate for animals, driven by the desire to contribute to our overarching goal of ensuring every pet has access to affordable treatment? We are currently seeking a dynamic Receptionist to become an integral part of our team at the Glasgow Clinic. As a Community Interest Company (CIC) and a non-profit organisation, our unwavering commitment prioritises the well-being of patients and their owners over profit. Join us in making a positive impact in the world of pet care.
Why You Matter
Our Receptionists are an important link between the clinical and non-clinical needs of our surgery's operation. Supported by the management team onsite, you will help shape our primary aim of providing access for sick pets to our services. Assisting our clients with appointments, diary management and finance including debt and insurance will be the main duties of this role. Your supportive collaboration with the clinical teams will be paramount to ensure they have everything they need to provide compassionate care to those relying on our services.
Areas of Responsibility
- Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
- Answering telephone calls/queries from clients
- Handling medication prepared by the veterinary surgeon and handing it to clients
- Working within a team (and at times alone) to ensure the surgery's reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
- Dealing with stressed or upset clients and connecting them to the appropriate teams where required
- Taking payments, registering new clients and addressing client concerns
- Organisation and restocking of the practice where required
- Complying with all health and safety procedures
- Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times
Are You Our Ideal Candidate?
Experience of working on a medical or veterinary reception is required for this role. Strong organisational skills and ability to work under pressure are essential. We are especially looking for people who have worked with clients in stressful situations. Taking your pet to the vet when they are sick is very difficult, and sometimes our clients have to say goodbye to a pet they consider to be a family member. Empathy, understanding and communication are therefore especially important and we will probably ask you at your interview about times when you have had to face similar situations.
Job Particulars
- Contracted hours: 20 hours per week
- Weekend work: 1:3 Saturday
- Annual Leave: 5.6 weeks including bank holidays
- Rota: 3 week rolling pattern: week 1 Monday and Tuesday, week 2: Wednesday and Thursday, Week 3: Friday and Saturday
- Shift times: 10.5 hour shifts including 30min unpaid lunch - 08:30-19:00hrs
This is an exciting opportunity for someone who enjoys variety, teamwork, and playing a vital role in supporting both clients and clinical staff in a busy, compassionate hospital environment.
Veterinary Receptionist in Glasgow employer: Animal Trust Vets CIC
Contact Detail:
Animal Trust Vets CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Glasgow
✨Tip Number 1
Get to know the clinic! Before your interview, do a bit of research on the Glasgow Clinic. Familiarise yourself with their mission and values, especially their commitment to affordable pet care. This will show them you’re genuinely interested and ready to contribute.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be dealing with stressed clients and their pets. Think of examples from your past where you've handled tough situations with empathy and professionalism. We want to see how you connect with others!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can help convey your enthusiasm for the role and your respect for the clinic's environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Veterinary Receptionist in Glasgow
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any personal experiences or stories that highlight your commitment to pet care and how you can contribute to our mission of providing affordable treatment.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in veterinary or medical reception, and don’t forget to mention your organisational skills and ability to handle stressful situations with empathy.
Be Professional Yet Approachable: While we want to see your personality, remember to maintain a professional tone in your written application. Use clear language and structure your application well, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our Glasgow Clinic!
How to prepare for a job interview at Animal Trust Vets CIC
✨Show Your Passion for Animal Care
Make sure to express your enthusiasm for animal welfare during the interview. Share personal stories or experiences that highlight your commitment to helping pets and their owners. This will resonate well with the organisation's mission and show that you genuinely care.
✨Prepare for Client Interaction Scenarios
Since dealing with stressed or upset clients is a key part of the role, think about past experiences where you've handled difficult situations. Be ready to discuss these scenarios in detail, focusing on how you showed empathy and provided support. This will demonstrate your ability to connect with clients effectively.
✨Know the Basics of Veterinary Reception Duties
Familiarise yourself with the typical responsibilities of a veterinary receptionist, such as appointment scheduling, handling payments, and managing client queries. Being knowledgeable about these tasks will show that you're prepared and understand what the job entails.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could include inquiries about team dynamics, how they handle high-pressure situations, or what support systems are in place for staff. Asking questions shows your interest in the role and helps you gauge if it's the right fit for you.