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- Tasks: Support client services by triaging patients and managing the reception team.
- Company: Join Animal Trust, the UK's only veterinary Community Interest Company.
- Benefits: Enjoy 6 weeks holiday, CPD funding, and a supportive work environment.
- Why this job: Step into a non-clinical role while still making a difference in animal care.
- Qualifications: Must be a qualified RVN with strong organisational and management skills.
- Other info: Work Monday to Friday, with no weekends and excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you a qualified Registered Veterinary Nurse (RVN) seeking an exciting opportunity beyond the traditional clinical setting? We have the ideal role for you! We are looking for a Triage Nurse to support our Client Services team in our Ellesmere Port Hospital. In this vital position, you will ensure the smooth operation of our front-of-house services, maximising diary efficiency and triaging patients upon arrival. This is a pivotal role that will not only utilise your clinical triaging ability but also your eye for detail and organisational skills. You will have line management responsibilities of our client services team. This role is ideal for an advanced nurse (2 years qualified or more) wishing to move away from clinical work and has a passion for client care and management.
Ellesmere Port is one of three 247 Hospitals with a dedicated night team helping us provide care around the clock. The hospital has fully equipped theatres, Dental suite, imaging suite with CT and much more. Our referral service is a new addition to our services further advancing the variety of cases you will see on a day to day basis.
About Animal TrustAnimal Trust is an independently owned Community Interest Company, being the only veterinary CIC in the UK to date. Our primary focus isn't solely on maximising profits.
Key Responsibilities- Triage Support: Assess and prioritise incoming patients to ensure timely and appropriate care by the correct team.
- Front Desk Coordination: Collaborate closely with the Reception team to streamline all aspects of client services.
- Line management responsibilities: Responsibility of direct line management of the reception team. You will provide support, and training to your team carrying out regular 1-2-1's.
- Diary Management: Ensure appointment diaries are booked out efficiently under the correct workstreams to maximise throughput of clients and pets.
- Communication: Act as a liaison for external/internal referrals coming into the clinic.
- Call handling: Answering incoming calls from pet owners.
- Pharmacy assistant: Assisting with repeat prescription enquiries as required.
- Administrative Tasks: Handle non-clinical administrative duties related to patient care and case management, including assisting with insurance claims and queries, Debt management.
40 hour week worked across 5 days (Monday - Friday). Hours of work between 08:00 - 17:00hrs. Non-clinical. No weekends.
Benefits- 6 weeks holiday, including bank holidays.
- CPD funded to certificate level.
- 52 Weeks sickness benefit and free Employee assistance program awarded after qualifying period.
- Enhanced maternity and paternity package.
- Contributory pension scheme.
- RCVS and VDS fees paid.
- Access to counselling support including mental health, financial and life counselling after 12 months of service.
- Cycle to work scheme.
- E-Car Scheme.
- Store discounts with Vivup.
- Staff discount.
- Refer-a-Friend bonus.
Reception Veterinary Nurse (Non-Clinical) in Ellesmere Port employer: Animal Trust Vets CIC
Contact Detail:
Animal Trust Vets CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Veterinary Nurse (Non-Clinical) in Ellesmere Port
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the lookout for a new role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for non-clinical roles and practice your responses. Highlight your triaging skills and client care experience, as these will be key in showcasing your fit for the Triage Nurse position.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed diaries or coordinated teams in the past. This will demonstrate your ability to handle the line management responsibilities mentioned in the job description.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Reception Veterinary Nurse (Non-Clinical) in Ellesmere Port
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your clinical triaging abilities and organisational skills in your application. We want to see how your experience as a Registered Veterinary Nurse can shine in this non-clinical role!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific responsibilities of the Triage Nurse position. Mention your passion for client care and management, as that’s what we’re really looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team at Animal Trust.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Animal Trust Vets CIC
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Triage Nurse and how they fit into the wider Client Services team. Familiarise yourself with the specific tasks mentioned in the job description, like triaging patients and managing diaries, so you can confidently discuss how your experience aligns with these duties.
✨Showcase Your Client Care Passion
Since this role focuses heavily on client care and management, be prepared to share examples of how you've excelled in these areas. Think about times when you went above and beyond for clients or improved service delivery, as this will demonstrate your commitment to the role.
✨Prepare for Line Management Questions
As you'll have line management responsibilities, expect questions about your leadership style and how you support and train team members. Have specific examples ready that highlight your ability to manage a team effectively, conduct 1-2-1s, and foster a positive work environment.
✨Practice Your Communication Skills
Effective communication is key in this role, especially when liaising with clients and handling calls. Practise articulating your thoughts clearly and concisely, and consider role-playing common scenarios you might encounter, such as dealing with client queries or coordinating with the reception team.