At a Glance
- Tasks: Support client services by triaging patients and managing the reception team.
- Company: Join Animal Trust, the UK's only veterinary Community Interest Company.
- Benefits: Enjoy 6 weeks holiday, CPD funding, and a supportive work environment.
- Other info: Work Monday to Friday, with no weekends and excellent career development opportunities.
- Why this job: Step into a non-clinical role while still making a difference in animal care.
- Qualifications: Must be a qualified RVN with strong organisational and management skills.
The predicted salary is between 36000 - 60000 £ per year.
Are you a qualified Registered Veterinary Nurse (RVN) seeking an exciting opportunity beyond the traditional clinical setting? We have the ideal role for you! We are looking for a Triage Nurse to support our Client Services team in our Ellesmere Port Hospital. In this vital position, you will ensure the smooth operation of our front-of-house services, maximising diary efficiency and triaging patients upon arrival. This is a pivotal role that will not only utilise your clinical triaging ability but also your eye for detail and organisational skills. You will have line management responsibilities of our client services team. This role is ideal for an advanced nurse (2 years qualified or more) wishing to move away from clinical work and has a passion for client care and management.
Ellesmere Port is one of three 247 Hospitals with a dedicated night team helping us provide care around the clock. The hospital has fully equipped theatres, Dental suite, imaging suite with CT and much more. Our referral service is a new addition to our services further advancing the variety of cases you will see on a day to day basis.
About Animal TrustAnimal Trust is an independently owned Community Interest Company, being the only veterinary CIC in the UK to date. Our primary focus isn't solely on maximising profits.
Key Responsibilities- Triage Support: Assess and prioritise incoming patients to ensure timely and appropriate care by the correct team.
- Front Desk Coordination: Collaborate closely with the Reception team to streamline all aspects of client services.
- Line management responsibilities: Responsibility of direct line management of the reception team. You will provide support, and training to your team carrying out regular 1-2-1's.
- Diary Management: Ensure appointment diaries are booked out efficiently under the correct workstreams to maximise throughput of clients and pets.
- Communication: Act as a liaison for external/internal referrals coming into the clinic.
- Call handling: Answering incoming calls from pet owners.
- Pharmacy assistant: Assisting with repeat prescription enquiries as required.
- Administrative Tasks: Handle non-clinical administrative duties related to patient care and case management, including assisting with insurance claims and queries, Debt management.
40 hour week worked across 5 days (Monday - Friday). Hours of work between 08:00 - 17:00hrs. Non-clinical. No weekends.
Benefits- 6 weeks holiday, including bank holidays.
- CPD funded to certificate level.
- 52 Weeks sickness benefit and free Employee assistance program awarded after qualifying period.
- Enhanced maternity and paternity package.
- Contributory pension scheme.
- RCVS and VDS fees paid.
- Access to counselling support including mental health, financial and life counselling after 12 months of service.
- Cycle to work scheme.
- E-Car Scheme.
- Store discounts with Vivup.
- Staff discount.
- Refer-a-Friend bonus.
Reception Veterinary Nurse (Non-Clinical) in Ellesmere Port employer: Animal Trust Vets CIC
Animal Trust is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the heart of Ellesmere Port. With generous benefits such as 6 weeks of holiday, funded CPD opportunities, and a focus on work-life balance, our team members thrive in a non-clinical environment while making a meaningful impact on client care. Join us to be part of a pioneering veterinary community interest company that values your expertise and fosters a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Veterinary Nurse (Non-Clinical) in Ellesmere Port
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Animal Trust Vets CIC for the Reception Veterinary Nurse (Non-Clinical) role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Reception Veterinary Nurse (Non-Clinical) in Ellesmere Port
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Animal Trust Vets CIC, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Animal Trust Vets CIC, and how you can make a difference!
How to prepare for a job interview at Animal Trust Vets CIC
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Animal Trust Vets CIC.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Animal Trust Vets CIC appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Animal Trust Vets CIC supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
