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- Tasks: Use your nursing skills in a client-facing role, ensuring exceptional care for pets and their owners.
- Company: Join a supportive veterinary clinic focused on client experience and team collaboration.
- Benefits: Enjoy 6 weeks holiday, CPD funding, and a range of employee perks.
- Why this job: Make a real difference in pet care while stepping away from clinical duties.
- Qualifications: Must be an RVN with 2+ years' experience and excellent communication skills.
- Other info: Flexible working hours and opportunities for career growth in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Registered Veterinary Nurse looking to take your career in a new direction—one that uses your clinical expertise in a non‐clinical, client‐facing role? If you thrive in fast‐paced environments, enjoy problem‐solving, and have a passion for delivering exceptional client care, this could be the perfect next step for you.
We're looking for a Reception Veterinary Nurse to join our team at Wrexham Clinic, playing a key role in ensuring clients and their pets receive a smooth, positive, and efficient experience from the moment they walk through our doors. In this essential position, you'll act as the vital link between our customer service functions and our clinical teams—supporting triage, coordinating diaries, and helping to maintain safe and effective pharmacy processes.
This role is ideal for an RVN with 2+ years' experience who is looking to step away from clinical duties while still making a meaningful impact on patient care and client support.
- Triage Support: Use your clinical knowledge to assess, prioritise, and direct patients appropriately, ensuring they are managed by the right team at the right time.
- Diary Coordination: Optimise appointment booking across multiple workstreams to support efficient workflow and maximise our ability to help clients and pets.
- Client Communication: Manage incoming chat queries, offering accurate, timely guidance and information to pet owners.
- Call Handling: Provide friendly, professional, and confident support to owners contacting the clinic by phone.
- Pharmacy Support: Assist with repeat prescription requests and medication dispensing. Maintain excellent stock control and take ownership of the pharmacy area to ensure accuracy, safety, and efficiency.
- Administrative Support: Complete a range of non‐clinical tasks related to patient journeys, including insurance queries, case follow‐ups, and supporting debt management to help meet financial KPIs.
- Client Concerns Management: Address day‐to‐day client queries or issues, helping resolve concerns early and preventing escalation into formal complaints.
- Line Management: Line management and leadership support of the client services team as your clinic continues to grow.
- Reception Duties: As a key part of our client services team, you will form part of our client experience rota, working on reception managing clients face‐to‐face as well as via digital and telephone communication channels.
What We're Looking For:
- RVN qualified with a minimum of two years' experience.
- Confident communicator with excellent organisational skills.
- A calm, compassionate problem‐solver.
- Someone who enjoys working closely with clients and supporting clinical teams.
- Passionate about delivering outstanding client experiences.
Benefits:
- 6 weeks holiday, including bank holidays.
- CPD funded.
- 52 weeks sickness benefit and free employee assistance programme—awarded after qualifying period.
- Enhanced maternity and paternity package.
- Contributory pension scheme.
- RCVS and VDS fees paid.
- Access to counselling support including mental health, financial and life counselling after 12 months of service.
- Store discounts through Vivup.
- Staff discount.
- E‐car scheme.
- Cycle to work scheme.
- Refer‐a‐Friend bonus.
Role Details:
- 40 hours per week, worked over 4 days.
- Working hours between 07:45 and 19:00.
- Non‐clinical role – ideal for nurses transitioning away from clinical practice.
- 1 in 4 weekends with TOIL.
If you're ready for a rewarding role that uses your nursing expertise in a new and meaningful way—while making every client visit a great one we’d love to hear from you.
Registered Veterinary Nurse – Reception & Client Experience in Wrexham employer: Animal Trust (UK)
Contact Detail:
Animal Trust (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registered Veterinary Nurse – Reception & Client Experience in Wrexham
✨Tip Number 1
Network like a pro! Reach out to fellow veterinary professionals and let them know you're on the lookout for a new role. You never know who might have the inside scoop on openings that aren't advertised yet.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently explain how your clinical experience translates into exceptional client care. Show them why you're the perfect fit for their team!
✨Tip Number 3
Be proactive! If you see a clinic or practice you love, don’t wait for them to post a job. Reach out directly and express your interest. A friendly email can go a long way in making a great first impression.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out. Plus, it shows you’re serious about joining our team. Let’s make your next career move a fantastic one!
We think you need these skills to ace Registered Veterinary Nurse – Reception & Client Experience in Wrexham
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 2+ years of experience as a Registered Veterinary Nurse. We want to see how your clinical skills can translate into this non-clinical role, so don’t hold back on sharing relevant examples!
Tailor Your Application: Take a moment to customise your application for the Reception Veterinary Nurse position. Use keywords from the job description to show us you understand what we’re looking for and how you fit the bill.
Be Personable: Since this role is all about client communication, let your personality shine through in your written application. We love a friendly tone that reflects your passion for delivering outstanding client experiences!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Wrexham Clinic.
How to prepare for a job interview at Animal Trust (UK)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Reception Veterinary Nurse. Familiarise yourself with triage support, diary coordination, and client communication. This will help you demonstrate how your clinical expertise can enhance the client experience.
✨Showcase Your Communication Skills
As this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with clients in the past, especially in challenging situations. This will highlight your ability to manage client concerns and provide exceptional service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-life scenarios. Think of specific instances where you successfully triaged a patient or resolved a client issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Passion for Client Care
Let your enthusiasm for delivering outstanding client experiences shine through. Share stories that reflect your commitment to client satisfaction and how you’ve gone above and beyond in previous roles. This will resonate well with the interviewers looking for someone who truly cares about their clients and pets.
