Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and handle payments with care.
- Company: Join a passionate veterinary practice in Glasgow dedicated to affordable pet care for all.
- Benefits: Enjoy flexible part-time hours, supportive team culture, and 5.6 weeks of annual leave.
- Why this job: Make a real difference in animal welfare while working in a compassionate environment.
- Qualifications: A passion for animals, strong communication skills, and some admin experience preferred.
- Other info: Work 20 hours a week with shifts including Saturdays; no consultation fees for clients.
Overview
Are you an enthusiastic advocate for animals, driven by the desire to contribute to our overarching goal of ensuring every pet has access to affordable treatment? We\’re currently seeking a dynamic Receptionist to become an integral part of our team at the Glasgow Clinic.
As a Community Interest Company (CIC) and a non-profit organisation, our unwavering commitment prioritises the well-being of patients and their owners over profit. Join us in making a positive impact in the world of pet care.
Why You Matter
Our Receptionists are an important link between the clinical and non-clinical needs of our surgery’s operation. Supported by the management team onsite, you will help shape our primary aim of providing access for sick pets to access our services.
Assisting our clients with appointments, diary management and finance including debt and insurance will be the main duties of this role. Your supportive collaboration with the clinical teams will be paramount to ensure they have everything they need to provide compassionate care to those relying on our services.
Areas of Responsibility
- Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
- Answering telephone calls/queries from clients
- Handling medication prepared by the veterinary surgeon and handing to clients
- Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
- Dealing with stressed or upset clients and connecting them to the appropriate teams where required
- Taking payments, registering new clients and addressing client concerns
- Organisation and restocking of the practice where required
- Complying with all health and safety procedures
- Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times
Are You Our Ideal Candidate?
Experience of working on a medical or veterinary reception is required for this role. Strong organisational skills and ability to work under pressure. We are especially looking for people who have worked with clients in stressful situations. Taking your pet to the vet when they are sick is very difficult, and sometimes our clients have to say goodbye to a pet they consider to be a family member. Empathy, understanding and communicating is therefore especially important and we will probably ask you at your interview about times when you have had to face similar situations.
Job Particulars
- Contracted hours: 20 hours per week
- Weekend work: 1:3 Saturday
- Annual Leave: 5.6 weeks including bank holidays
- Rota: 3 week rolling pattern
Week 1: Monday and Tuesday
Week 2: Wednesday and Thursday
Week 3: Friday and Saturday
- Shift times: 10.5 hour shifts including 30min unpaid lunch – 08:30-19:00hrs
This is an exciting opportunity for someone who enjoys variety, teamwork, and playing a vital role in supporting both clients and clinical staff in a busy, compassionate hospital environment.
#J-18808-Ljbffr
Veterinary Receptionist - Part-time employer: Animal Trust (UK)
Contact Detail:
Animal Trust (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Part-time
✨Tip Number 1
Familiarise yourself with the mission and values of the Animal Trust. Understanding their commitment to affordable veterinary care will help you convey your passion for animal welfare during any conversations or interviews.
✨Tip Number 2
Highlight any previous experience you have in customer service or administrative roles, especially if it involved handling sensitive situations. Be ready to share specific examples of how you managed difficult client interactions with empathy and professionalism.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage multiple tasks under pressure. Think of instances where you successfully juggled various responsibilities, as this role requires strong multitasking abilities.
✨Tip Number 4
Show your willingness to learn new software systems by researching common veterinary practice management tools. Being proactive about your tech skills can set you apart from other candidates and demonstrate your readiness for the role.
We think you need these skills to ace Veterinary Receptionist - Part-time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualities required for the Veterinary Receptionist position. Tailor your application to highlight how your skills and experiences align with these requirements.
Show Your Passion: Express your genuine passion for animal welfare in your cover letter. Share any relevant experiences that demonstrate your commitment to providing accessible veterinary care and your ability to empathise with pet owners.
Highlight Relevant Skills: Make sure to emphasise your communication and interpersonal skills, as well as your experience with administrative tasks. Provide specific examples of how you've successfully managed similar responsibilities in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Animal Trust (UK)
✨Show Your Passion for Animal Welfare
Make sure to express your genuine love for animals during the interview. Share any personal experiences or volunteer work that highlights your commitment to animal welfare, as this aligns perfectly with the company's mission.
✨Demonstrate Strong Communication Skills
Prepare to showcase your excellent communication and interpersonal skills. You might be asked to role-play a scenario where you handle a stressed pet owner, so think about how you would empathise and reassure them effectively.
✨Highlight Your Organisational Abilities
Since the role involves managing appointments and payments, be ready to discuss your organisational skills. Provide examples of how you've successfully managed multiple tasks in a busy environment, ensuring everything runs smoothly.
✨Familiarise Yourself with the Practice's Values
Research the Animal Trust and its founding vision. Understanding their approach to affordable veterinary care will help you answer questions more thoughtfully and demonstrate that you are aligned with their values.
