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- Tasks: Welcome clients and their pets, manage appointments, and support the clinical team.
- Company: Join a non-profit organisation dedicated to affordable pet care.
- Benefits: Competitive pay, generous annual leave, and a supportive work environment.
- Other info: Flexible shifts with opportunities to grow in a caring community.
- Why this job: Make a real difference in the lives of pets and their owners.
- Qualifications: Empathy, strong communication skills, and a passion for animal welfare.
Overview
Are you an enthusiastic advocate for animals, driven by the desire to contribute to our overarching goal of ensuring every pet has access to affordable treatment? We\’re currently seeking a dynamic Receptionist to become an integral part of our team at the Birkenhead Clinic.
As a Community Interest Company (CIC) and a non-profit organisation, our unwavering commitment prioritises the well-being of patients and their owners over profit. Join us in making a positive impact in the world of pet care.
Founding Vision
Owen Monie, our founding Vet, established the Animal Trust, because he passionately believes that no animal should suffer due to their owner’s financial hardship, which is why there are no consultation fees charged at any of our vet practices. There are no eligibility criteria, because we want to encourage people to bring their pets to us. Owners will only pay for any treatment at realistic prices, which are completely transparent and published on our website.
Why You Matter
Our Receptionists are an important link between the clinical and non-clinical needs of our surgery’s operation. Supported by the management team onsite, you will help shape our primary aim of providing access for sick pets to access our services.
Assisting our clients with appointments, diary management and finance including debt and insurance will be the main duties of this role. Your supportive collaboration with the clinical teams will be paramount to ensure they have everything they need to provide compassionate care to those relying on our services.
Areas of Responsibility
- Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
- Answering telephone calls/queries from clients
- Handling medication prepared by the veterinary surgeon and handing to clients
- Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
- Dealing with stressed or upset clients and connecting them to the appropriate teams where required
- Taking payments, registering new clients and addressing client concerns
- Organisation and restocking of the practice where required
- Complying with all health and safety procedures
- Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times
Are You Our Ideal Candidate?
If you possess an impressive understanding of the pressures faced by medical teams, along with empathy, exceptional organisation and effective communication skills, you might be the perfect fit for our team.
Experience of working on a medical or veterinary reception is desirable, but it is not essential, as we value passion, dedication, and a commitment to our cause. We are especially looking for people who have worked with clients in stressful situations. Taking your pet to the vet when they are sick is very difficult, and sometimes our clients have to say goodbye to a pet they consider to be a family member. Empathy, understanding and communicating is therefore especially important and we will probably ask you at your interview about times when you have had to face similar situations.
Job Particulars
- Salary scale: £12.60/hour
- 25-hour contract
- Rota pattern – The shifts will be a combination of 10hr and 5hr days.
- Shift times will be between 8:30-18:45
- Weekend commitment: 1:4 Saturday days
- Annual Leave: 5.6 weeks including bank holidays
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Veterinary Receptionist employer: Animal Trust (UK)
Contact Detail:
Animal Trust (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the company! Research the Animal Trust and its mission. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about our cause and understands the importance of affordable pet care.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be dealing with stressed clients and their pets. Think of examples from your past where you've handled tough situations with empathy and professionalism. We want to see how you connect with others!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. We want to see that you can represent our clinic well while making clients feel at ease when they walk through the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re proactive and really interested in joining our team. Don’t miss out on this opportunity to make a difference!
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any personal experiences that highlight your commitment to pet care and how you resonate with our mission at the Animal Trust.
Tailor Your CV: Make sure your CV is tailored to the role of Veterinary Receptionist. Highlight any relevant experience, especially in customer service or medical settings, and don’t forget to mention your organisational skills!
Be Empathetic: Since we deal with clients who may be stressed or upset, it’s crucial to convey your empathy in your application. Share examples of how you've handled difficult situations with compassion in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this rewarding opportunity to make a difference in pet care!
How to prepare for a job interview at Animal Trust (UK)
✨Know Your Stuff About Animal Care
Brush up on your knowledge of animal care and the specific services offered by the clinic. Being able to discuss how you can contribute to their mission of affordable treatment will show your genuine interest in the role.
✨Showcase Your Empathy Skills
Prepare examples from your past experiences where you've had to handle stressful situations with clients or customers. Highlighting your ability to empathise and communicate effectively will resonate well with the interviewers, especially given the emotional nature of veterinary care.
✨Demonstrate Your Organisational Skills
Think of instances where you've successfully managed multiple tasks or maintained a tidy workspace. The role requires excellent organisation, so be ready to share how you keep things running smoothly, even under pressure.
✨Ask Thoughtful Questions
Prepare some insightful questions about the clinic's operations or their approach to client care. This not only shows your enthusiasm for the position but also helps you gauge if the clinic aligns with your values and work style.