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- Tasks: Use your nursing skills to enhance client experiences and support our clinical teams.
- Company: Join a vibrant veterinary clinic in Liverpool with a focus on client care.
- Benefits: Enjoy 6 weeks holiday, CPD funding, and a supportive work environment.
- Why this job: Make a real difference in pet care while stepping away from clinical duties.
- Qualifications: Must be an RVN with 2+ years experience and excellent communication skills.
- Other info: Flexible working hours and opportunities for career growth in a non-clinical role.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Registered Veterinary Nurse looking to take your career in a new direction—one that uses your clinical expertise in a non-clinical, client-facing role? If you thrive in fast-paced environments, enjoy problem-solving, and have a passion for delivering exceptional client care, this could be the perfect next step for you. We’re looking for a Reception Veterinary Nurse to join our team at Liverpool clinic, playing a key role in ensuring clients and their pets receive a smooth, positive, and efficient experience from the moment they walk through our doors.
In this essential position, you’ll act as the vital link between our customer service functions and our clinical teams—supporting triage, coordinating diaries, and helping to maintain safe and effective pharmacy processes. This role is ideal for an RVN with 2+ years’ experience who is looking to step away from clinical duties while still making a meaningful impact on patient care and client support.
What You’ll Be Doing
- Triage Support: Use your clinical knowledge to assess, prioritise, and direct patients appropriately, ensuring they are managed by the right team at the right time.
- Diary Coordination: Optimise appointment booking across multiple workstreams to support efficient workflow and maximise our ability to help clients and pets.
- Client Communication: Manage incoming chat queries, offering accurate, timely guidance and information to pet owners.
- Call Handling: Provide friendly, professional, and confident support to owners contacting the clinic by phone.
- Pharmacy Support: Assist with repeat prescription requests and medication dispensing. Maintain excellent stock control and take ownership of the pharmacy area to ensure accuracy, safety, and efficiency.
- Administrative Support: Complete a range of non-clinical tasks related to patient journeys, including insurance queries, case follow-ups, and supporting debt management to help meet financial KPIs.
- Client Concerns Management: Address day-to-day client queries or issues, helping resolve concerns early and preventing escalation into formal complaints.
- Line Management: Line management and leadership support of the client services team as your clinic continues to grow.
- Reception duties: As a key part of our client services team, you will form part of our client experience rota, working on reception managing clients face‑to‑face as well as via digital and telephone communication channels.
What We’re Looking For
- RVN qualified with a minimum of two years’ experience
- Confident communicator with excellent organisational skills
- A calm, compassionate problem‑solver
- Someone who enjoys working closely with clients and supporting clinical teams
- Passionate about delivering outstanding client experiences
Benefits
- 6 weeks holiday, including bank holidays
- CPD funded
- 52 Weeks sickness benefit and free Employee assistance programme – awarded after qualifying period
- Enhanced maternity and paternity package
- Contributory pension scheme
- RCVS and VDS fees paid
- Access to counselling support including mental health, financial and life counselling after 12 months of service
- Store discounts through Vivup
- Staff discount
- E-Car Scheme
- Cycle to work scheme
- Refer-a-Friend bonus
Role Details
- 40 hours per week, worked over 4 days
- Working hours between 07:45 and 19:00
- Non‑clinical role – ideal for nurses transitioning away from clinical practice
- 1 in 4 weekends with TOIL
If you’re ready for a rewarding role that uses your nursing expertise in a new and meaningful way—while making every client visit a great one—we’d love to hear from you.
Registered Veterinary Nurse – Reception & Client Experience in Liverpool employer: Animal Trust (UK)
Contact Detail:
Animal Trust (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registered Veterinary Nurse – Reception & Client Experience in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your fellow RVNs and industry contacts. Let them know you're on the lookout for a new role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your clinical expertise and how it translates into exceptional client care. Keep it concise but impactful—make them remember you!
✨Tip Number 3
Don’t shy away from social media! Follow companies you’re interested in and engage with their posts. It’s a great way to show your enthusiasm and keep up with their latest news. Plus, it might just catch the eye of a hiring manager!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re genuinely interested in joining our team. So, don’t wait—get your application in and let’s make some magic happen!
We think you need these skills to ace Registered Veterinary Nurse – Reception & Client Experience in Liverpool
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 2+ years of experience as a Registered Veterinary Nurse. We want to see how your clinical skills can translate into this non-clinical role, so don’t hold back on sharing relevant examples!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your problem-solving skills and passion for client care align with what we’re looking for at our Liverpool clinic.
Be Personable: Since this role is all about client communication, let your personality shine through in your written application. We love friendly, confident communicators who can connect with pet owners and make them feel at ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Animal Trust (UK)
✨Know Your Stuff
Brush up on your clinical knowledge and be ready to discuss how it applies to a non-clinical role. Think about specific examples where you've used your expertise to solve problems or improve client experiences.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Prepare to share examples of how you've effectively communicated with clients or resolved their concerns in the past.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage multiple tasks and prioritise effectively. You might want to prepare a scenario where you successfully coordinated appointments or handled a busy reception area.
✨Emphasise Your Passion for Client Care
Let your enthusiasm for delivering exceptional client experiences shine through. Share stories that highlight your commitment to client satisfaction and how you’ve gone above and beyond to support pet owners.
