At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and support clinical teams.
- Company: Failsworth, a compassionate veterinary practice dedicated to affordable pet care.
- Benefits: Flexible part-time hours, 5.6 weeks annual leave, and a supportive team environment.
- Other info: Join a dynamic team and enjoy a variety of tasks in a busy hospital setting.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Experience in medical or veterinary reception and strong organisational skills.
The predicted salary is between 12 - 15 € per hour.
Are you an enthusiastic advocate for animals, driven by the desire to contribute to our mission of ensuring every pet has access to affordable veterinary care? Failsworth is your go-to place if you crave variety, as our cases span across medical, surgical, and orthopaedic cases. Benefit from the expertise of our growing team of certificate holders making Failsworth an exciting and supportive environment for your veterinary career.
Why You Matter
Our Receptionists are an important link between the clinical and non-clinical needs of our surgery’s operation. Supported by the management team onsite, you will help shape our primary aim of providing access for sick pets to access our services. Assisting our clients with appointments, diary management and finance including debt and insurance will be the main duties of this role. Your supportive collaboration with the clinical teams will be paramount to ensure they have everything they need to provide compassionate care to those relying on our services.
Areas of Responsibility
- Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
- Answering telephone calls/queries from clients
- Handling medication prepared by the veterinary surgeon and handing to clients
- Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
- Dealing with stressed or upset clients and connecting them to the appropriate teams where required
- Taking payments, registering new clients and addressing client concerns
- Organisation and restocking of the practice where required
- Complying with all health and safety procedures
- Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times
Are You Our Ideal Candidate?
Experience of working on a medical or veterinary reception is required for this role. Strong organisational skills and ability to work under pressure. We are especially looking for people who have worked with clients in stressful situations. Taking your pet to the vet when they are sick is very difficult, and sometimes our clients have to say goodbye to a pet they consider to be a family member. Empathy, understanding and communicating is therefore especially important and we will probably ask you at your interview about times when you have had to face similar situations.
Job Particulars
Contracted hours: Average of 25 hours per week
Shifts available Monday–Friday between 7:45am – 7:00pm
Weekend shifts between 8:30am – 7:00pm
Typically 5 or 10-hour shifts
Annual Leave: 5.6 weeks including bank holidays
This is an exciting opportunity for someone who enjoys variety, teamwork, and playing a vital role in supporting both clients and clinical staff in a busy, compassionate hospital environment.
Veterinary Receptionist - Part Time in Failsworth employer: Animal Trust (UK)
Failsworth is an exceptional employer for those passionate about animal care, offering a dynamic work environment where every day brings new challenges and opportunities to make a difference. With a strong emphasis on teamwork and professional development, our supportive culture ensures that you will thrive alongside a dedicated team of veterinary professionals. Enjoy generous annual leave, flexible shifts, and the chance to contribute to our mission of providing affordable veterinary care in a compassionate setting.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist - Part Time in Failsworth
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Failsworth. Familiarise yourself with their mission and values, and think about how your experience aligns with their goals. This will show them you’re genuinely interested and ready to contribute.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be dealing with clients in stressful situations. Think of examples from your past where you've shown empathy and handled tough conversations. We want to hear those stories during your interview!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help convey your enthusiasm for the role and your respect for the practice’s environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about joining the team at Failsworth!
We think you need these skills to ace Veterinary Receptionist - Part Time in Failsworth
Some tips for your application 🫡
Show Your Passion for Animals:Let your love for animals shine through in your application! Share any relevant experiences that highlight your commitment to animal welfare and how you can contribute to our mission at Failsworth.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight your experience in medical or veterinary reception, and don’t forget to mention your strong organisational skills and ability to handle stressful situations.
Be Professional Yet Approachable:While we want to see your personality, it’s important to maintain a professional tone in your written application. Use clear language and structure your application well, so it’s easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Failsworth!
How to prepare for a job interview at Animal Trust (UK)
✨Know Your Stuff
Before the interview, brush up on your knowledge of veterinary practices and common procedures. Familiarise yourself with the types of cases the clinic handles, especially medical, surgical, and orthopaedic cases. This will show your enthusiasm for the role and your commitment to animal care.
✨Show Your Empathy
Since you'll be dealing with stressed clients, prepare examples of how you've handled difficult situations in the past. Think about times when you had to comfort someone or manage a crisis. Being able to demonstrate your empathy and understanding will be key to impressing the interviewers.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to client interaction and organisational skills. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team dynamics, the types of cases you might encounter, or how they support their staff's professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
