At a Glance
- Tasks: Support clients and clinical teams in a non-clinical, client-facing role at a new veterinary hospital.
- Company: Animal Trust, a unique not-for-profit Community Interest Company focused on affordable veterinary care.
- Benefits: Enjoy 6 weeks holiday, CPD funding, and a supportive work environment with great perks.
- Other info: Join a dynamic team in a fast-paced environment with opportunities for growth.
- Why this job: Make a meaningful impact on pet care while enjoying a balanced work-life without clinical duties.
- Qualifications: Must be an RVN with 2+ years’ experience and excellent communication skills.
The predicted salary is between 24000 - 26400 £ per year.
We are delighted to be preparing for the launch of a brand-new veterinary hospital in Cwmbran, serving the communities of Torfaen and the surrounding areas. We look to open our doors early 2027. Animal Trust is an independently owned, not-for-profit Community Interest Company (CIC) providing accessible, affordable, high-quality veterinary care. Operating 24 hours a day, 7 days a week, our hospital will offer continuous patient care and emergency services, supporting both our clients and the wider veterinary community.
Our commitment to affordability sets us apart. With free consultations during the day and £79 out-of-hours consultations, we remove barriers that can prevent pet owners from seeking veterinary advice. Combined with our transparent packaged pricing, this allows us to see a varied and rewarding caseload, providing excellent opportunities for our clinical teams to develop their skills and experience.
Are you a Registered Veterinary Nurse looking to take your career in a new direction, one that uses your clinical expertise in a non-clinical, client-facing role? If you thrive in fast-paced environments, enjoy problem-solving, and have a passion for delivering exceptional client care, this could be the perfect next step for you.
In this essential position, you’ll act as the vital link between our customer service functions and our clinical teams, supporting triage, coordinating diaries, and helping to maintain safe and effective pharmacy processes. This role is ideal for an RVN with 2+ years’ experience who is looking to step away from clinical duties while still making a meaningful impact on patient care and client support.
What You’ll Be Doing
- Use your clinical knowledge to assess, prioritise, and direct patients appropriately, ensuring they are managed by the right team at the right time (Triage Support).
- Optimise appointment booking across multiple workstreams to support efficient workflow and maximise our ability to help clients and pets (Diary Coordination).
- Manage incoming chat queries, offering accurate, timely guidance and information to pet owners (Client Communication).
- Provide friendly, professional, and confident support to owners contacting the clinic by phone (Call Handling).
- Assisting with repeat prescription requests and medication dispensing, maintain excellent stock control and take ownership of the pharmacy area to ensure accuracy, safety, and efficiency (Pharmacy Support).
- Complete a range of non-clinical tasks related to patient journeys, including insurance queries, case follow-ups, and supporting debt management to help meet financial KPIs (Administrative Support).
- Address day-to-day client queries or issues, helping resolve concerns early and preventing escalation into formal complaints (Client Concerns Management).
- Line management and leadership support of the client services team as your clinic continues to grow (Line Management).
- As a key part of our client services team, you will form part of our client experience rota, working on reception managing clients face‑face as well as via digital and telephone communication channels (Reception duties).
What We’re Looking For
- RVN qualified with a minimum of two years’ experience.
- Confident communicator with excellent organisational skills.
- A calm, compassionate problem‑solver.
- Someone who enjoys working closely with clients and supporting clinical teams.
- Passionate about delivering outstanding client experiences.
Benefits
- 6 weeks holiday, including bank holidays.
- CPD funded.
- 52 weeks sickness benefit available.
- Employee assistance program.
- Enhanced maternity and paternity package.
- Contributory pension scheme 4%.
- RCVS and VDS fees paid.
- Cycle to work scheme.
- Store discounts with Perkbox.
- Staff discount (20%).
- E-Car Scheme.
- Refer‑a‑Friend bonus.
Role Details
- 40 hours per week, worked over 5 days.
- Working hours between 08:00‑16:30hrs.
- Non-clinical role – ideal for nurses transitioning away from clinical practice.
- No weekends.
Closing date for applications 10th August with interviews being held end of August 2026.
Registered Veterinary Nurse – Reception & Client Experience in Cwmbran employer: Animal Trust (UK)
Animal Trust is an exceptional employer, offering a unique opportunity to work in a not-for-profit Community Interest Company dedicated to providing accessible and affordable veterinary care. With a strong focus on employee well-being, we provide generous benefits such as 6 weeks of holiday, funded CPD, and a supportive work culture that encourages professional growth and development. Our new Cwmbran location fosters a collaborative environment where Registered Veterinary Nurses can thrive in a non-clinical role while making a meaningful impact on client experiences and patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Registered Veterinary Nurse – Reception & Client Experience in Cwmbran
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Animal Trust (UK) for the Registered Veterinary Nurse – Reception & Client Experience role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Registered Veterinary Nurse – Reception & Client Experience in Cwmbran
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Animal Trust (UK), it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Animal Trust (UK), and how you can make a difference!
How to prepare for a job interview at Animal Trust (UK)
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Animal Trust (UK).
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Animal Trust (UK) appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Animal Trust (UK) supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
