CIT Administrative Officer

We have an exciting opportunity for four Administrative Officers to join our Centre for International Trade Customer Service Centre. You will provide general administrative support to the Customer Service Centre delivering functions specific to the business unit. This will involve a wide range of administrative functions including being responsible for and delivering administrative processes and procedures. You will take responsibility for updating information systems, inputting data into databases, liaising with the public and colleagues and providing advice and guidance to them on policies and procedures. You will be expected to provide support to our customers in a wide variety of ways as well as to support the management team.

Core Business Unit Responsibilities

• To deliver the core function of the Business Unit in accordance with established time scales, expected delivery levels and performance targets.
• Ensure accurate records are kept and updated accordingly.
• Identify efficiencies that could be implemented within your own team or wider business unit and demonstrate an understanding of the need for ongoing improvement to delivery and implementation of change.
• To understand and identify issues that may affect delivery that require escalation to your Line Manager.
• To be aware of targets and the quality of work required within your team and work according to those defined standards and performance levels.
• To be familiar with systems and tools that enable delivery and capture data.

Administration Procedures

• To take responsibility and accountability for the delivery of your workload within a set of defined administrative procedures.
• Ensure actions are carried out in accordance with the procedures and within the necessary timescales.
• Provide support and guidance to others, (internally and externally), on procedures.
• To be a positive role model within the administrative team and to respond positively to challenge and change.

Use of Information Systems

• Inputting data and information onto the bespoke APHA data capture systems used within your Business Unit ensuring data quality is maintained.
• Keep records and update files.
• Releasing and protecting information in accordance with Data Handling requirements and in a professional format.

Customer Service

• To liaise with, and provide excellent customer service to stakeholders, delivery partners and customers, both internal and external, and to understand and appreciate their needs and requirements. This will be carried both via telephone and email.
• Respond to requests from the public for information and guidance and provide accurate and timely information to our customers.
• Update information held on our information systems by liaising with the public to ensure the data we capture about (or for) our customers is accurate.
• To manage customer expectations and identify areas where the customer experience may be improved both within your team and across the wider unit.
• To understand and appreciate the impact of written correspondence sent to the customer and ensure information sent is both accurate, timely and polite.

Are you an excellent communicator who enjoys helping others? Do you have experience with Microsoft Office?

This is a fantastic opportunity to further develop your skills and experience. You will be part of a vibrant department that advocates development. APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, because it helps us be more innovative and make better decisions. We are dedicated to being an inclusive employer, offering equitable opportunities for all individuals. Our goal is to build a diverse workforce, and we hope to attract applications from all backgrounds and underrepresented groups.

We currently work various patterns that cover 365 days of the year from 6am through to midnight and this friendly team are avid fans of their unique lifestyle. Shift working allows for creative use of annual leave hours - take time off between shifts and you can get some great long breaks! Shifts change on a weekly basis so you may benefit between having your mornings and evenings free. In short, this opportunity is particularly desirable for individuals who want to fit their work around their lifestyle commitments.