At a Glance
- Tasks: Support managers and teams with administrative tasks and data management.
- Company: Join a dynamic team within the Wales Field Operations Team.
- Benefits: Flexible working, competitive salary, and opportunities for personal growth.
- Other info: Embrace diversity and enjoy a collaborative work environment.
- Why this job: Make a real difference by supporting frontline staff and enhancing operations.
- Qualifications: Strong communication skills and experience in administrative roles required.
The predicted salary is between 30000 - 42000 € per year.
Overview
As an Administrative Officer within the Wales Field Operations Team, you will be expected to provide support to managers and frontline staff by undertaking transactional work in a particular area.
Responsibilities
- Work collaboratively with remote teams across GB to support the delivery of the core function of the Business Unit in accordance with established time scales and performance targets.
- Ensure accurate records are kept and updated; data input using various IT systems in accordance with APHA Data.
- Identify efficiencies that could be utilised within your own team or wider business unit.
- Understand and identify issues that may affect delivery and escalate to your Line Manager as required.
- Flexibility to adapt to changing situations within the office and respond with energy and commitment to take on additional tasks that may be outside the normal day to day duties.
- Take on responsibility for a set of administrative procedures; ensuring actions are carried out in accordance with the procedures and within the necessary timescales.
- Provide a range of office administrative and business support duties to the immediate team, and where required, the wider team. This includes organising meetings, taking notes, updating distribution lists, coordinating training courses, and monitoring shared mailboxes.
- Respond to telephone queries, following up enquiries that cannot be immediately resolved. This includes processing and procedural work, accurately noting details of the call on a customer’s record, updating databases, producing paperwork, and following general administration processes.
- Provide support and guidance to others (internally and externally) on procedures, answering queries and following up enquiries that cannot be immediately solved.
- Continually review procedures in your work area and identify any efficiencies that could be utilised in your work area.
- Liaise with stakeholders, delivery partners and customers to provide excellent customer service, understanding and appreciating their needs and requirements (e.g., liaising with farmers and local veterinary practices to arrange tests). Some roles may involve arranging removal of diseased animals to an abattoir, liaising with farmers and their agents over compensation valuations and payments (TB operational delivery roles only).
- Liaise with laboratories over test results (TB Operational Delivery role only).
- Respond to requests from the public for information and guidance and provide accurate and timely information to our customers.
- Update information held on information systems by liaising with the public to ensure the data we capture about our customers is accurate.
- Ensure customer expectations are met.
Requirements
- Strong communication and problem‑solving skills; highly organised; able to work on your own initiative as well as in a team.
- Experience in administrative procedures and office support roles; ability to manage multiple tasks and deadlines.
- Ability to use IT systems for data entry and record-keeping in line with APHA Data standards.
Equal Opportunity
APHA is a Disability Confident employer. We value difference and diversity because it helps us be more innovative and make better decisions. In recruitment, some situations may limit the number of interviews offered to both disabled and non-disabled applicants in high-volume periods. For more details please refer to the official Disability Confident information.
Administrative Officer in Carmarthen employer: Animal & Plant Health Agency
As an Administrative Officer with the Wales Field Operations Team, you will thrive in a supportive and collaborative work environment that values flexibility and innovation. Our commitment to employee growth is evident through ongoing training opportunities and a culture that encourages proactive problem-solving and efficiency improvements. Located in Wales, we offer a unique chance to contribute to meaningful public service while enjoying a diverse and inclusive workplace that champions equality and diversity.
Contact Detail:
Animal & Plant Health Agency Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Officer in Carmarthen
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at APHA. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative roles. Think about how your skills match the job description and be ready to share examples of your past experiences.
✨Tip Number 3
Show off your organisational skills during the interview! Bring a portfolio with examples of your work, like reports or presentations, to demonstrate your ability to manage multiple tasks effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Administrative Officer in Carmarthen
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Administrative Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Organisational Skills:Since this role requires strong organisational abilities, give examples in your application of how you've successfully managed multiple tasks or projects. We want to see that you can juggle responsibilities like a pro!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Avoid fluff and make sure every sentence adds value. We appreciate clarity, especially when it comes to administrative tasks!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Animal & Plant Health Agency
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administrative Officer. Familiarise yourself with the key tasks mentioned in the job description, like data input and record-keeping. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved queries or liaised with stakeholders. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in administrative roles and how you overcame them. Highlight your problem-solving skills by providing concrete examples, especially those that relate to improving efficiency or handling multiple tasks under pressure.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, office culture, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
