At a Glance
- Tasks: Deliver top-notch customer service and manage client communications in a busy veterinary practice.
- Company: Join a caring, independent veterinary practice in North West London.
- Benefits: Starting salary of £25,000-£28,000, 28 days paid leave, and workplace pension.
- Other info: Enjoy a dynamic work environment with rotating shifts and opportunities for growth.
- Why this job: Be part of a team that values pets as family and enhances the customer experience.
- Qualifications: Experience in customer service and a passion for helping pets and their owners.
The predicted salary is between 25000 - 28000 £ per year.
Animal Medical Centre is a private independent veterinary practice in North West London, where customer service is at the forefront of our standard of care. We are committed to offering high standards of veterinary care and have a loyal and varied client base, where pets are very much part of the family. We are seeking a friendly, people-orientated person to join our reception and client care team, who is committed to the art of ‘the customer experience’ and strives to go above and beyond.
Duties:
- High-end customer service and managing customer expectations
- Problem solving
- Administration
- Organising appointments, dealing with client queries either over the phone, via email or face-to-face
- Managing client communication via telephone, email, social media
- Liaising with clients and clinical team members to ensure the smooth running of our dog and cat reception areas
- Dealing with transactions and queries on client accounts
- Managing client accounts, including client pet insurance queries
- Managing merchandise, food and special orders
- Administration, dealing with insurance claims and client account administration including debtors
- Overseeing the smooth running of our separate dog and cat reception areas as part of a team and independently
Qualities:
- Veterinary receptionist experience preferable
- Face to face customer service experience required
- Database experience
- Proficient in numeracy and literacy
- Able to prioritise work, multi-task, have good time management skills, as you will be in a position of responsibility
- Be confident in working face to face with clients and their pets and not easily overwhelmed by a busy and demanding reception desk
- You must have excellent interpersonal skills and a desire to help people and their pets
- You must have a proactive approach and appreciate and value the bond between pets and their humans
- You must have attention to detail and accuracy in your day-to-day work
- You must be empathetic and able to deal with difficult and sensitive situations
Hours of work:
- Monday to Friday 07:30 to 16:00 or 11:00 to 19:30 on rotation
- 1:3 Saturdays 09:00 to 18:00 with a day off in lieu
Salary package:
- Starting salary £25,000.00 – 28,000.00 per annum depending on previous veterinary practice experience
- 28 days paid leave per annum
- Workplace pension
Veterinary Receptionist and Client Care in London employer: Animal Medical Centre
At Animal Medical Centre, we pride ourselves on being a supportive and nurturing employer in North West London, where our commitment to high standards of veterinary care is matched by our dedication to employee well-being. Our vibrant work culture fosters teamwork and personal growth, offering opportunities for professional development while ensuring that our staff feel valued and appreciated. Join us in creating a positive customer experience for both pets and their owners, all within a friendly and dynamic environment.
