At a Glance
- Tasks: Coordinate learning events and manage data insights to enhance colleague development.
- Company: Join a leading pet insurance company dedicated to great customer experiences.
- Benefits: Up to £28,000 salary, 25 days holiday, wellbeing support, and pet insurance discounts.
- Other info: Flexible remote work options and a supportive, passionate team environment.
- Why this job: Make a real impact on colleagues' growth through innovative learning solutions.
- Qualifications: Experience with Cornerstone LMS and strong analytical skills required.
The predicted salary is between 28000 - 28000 £ per year.
At Doubtless Pet Insurance Partnerships, we believe that great people create great customer experiences. That's why we're looking for a passionate and detail-oriented Learning Operations & Insights Coordinator to join our Talent & Culture team. This is an exciting opportunity for someone who thrives on combining learning technology, data insights, and operational excellence to support the growth and development of colleagues across the UK and Europe.
We're looking for someone who not only understands learning administration but who genuinely believes in the power of learning and development to help people reach their potential.
Package: Up to £28,000 per annum depending on suitability, with 25 holiday days (plus your birthday off), pension, wellbeing support and pet insurance discount.
Hours: 37.5 per week, Monday to Friday 9am to 5pm
Location: We are flexible on the location for this role; it can be based fully remote in the UK, hybrid or based within our office.
About the Role
As our Learning Operations & Insights Coordinator, you'll play a pivotal role in ensuring our learning programmes run seamlessly from end to end. You'll be the go-to expert for our Cornerstone Learning Management System, supporting the administration, optimisation, and reporting of learning activity across the business. Working closely with Learning & Development and the wider Talent team, you'll help ensure colleagues have access to engaging, compliant, and impactful learning experiences. Alongside managing learning operations, you'll be responsible for producing meaningful learning insights and reporting that help drive business decisions, identify trends, and improve learning outcomes.
What You'll Be Doing
- Coordinate virtual and face-to-face learning events and programmes.
- Manage learning schedules, communications, attendance tracking, and administration.
- Support onboarding and mandatory learning activity across the business.
- Ensure learning records and compliance data remain accurate and audit-ready.
- Provide responsive support for learning queries and stakeholder requests.
Cornerstone LMS Expertise
A significant part of this role will involve owning and maintaining the Cornerstone LMS. You'll need extensive experience administering Cornerstone, including:
- User management and data maintenance
- Curriculum and learning assignment management
- Content uploads and catalogue administration
- Automated communications and notifications
- Compliance tracking and reporting
- Learning programme setup and optimisation
We're looking for someone who can confidently navigate Cornerstone, identify opportunities to improve system utilisation, and ensure a seamless learner experience.
Reporting, Analytics & Insights
You'll own the production and analysis of learning data, transforming information into meaningful insights that drive action. Using Advanced Excel and Power BI, you'll:
- Produce learning and compliance reports
- Monitor training completion rates and mandatory learning activity
- Identify trends, risks, and opportunities
- Create dashboards and visualisations for stakeholders
- Provide data-driven recommendations to support business decisions
- Continuously improve the quality and accessibility of learning MI
This role would suit someone who enjoys working with data and can confidently turn complex information into clear, actionable insights.
What We're Looking For
- Proven experience administering Cornerstone LMS with confidence and accuracy
- Advanced Excel skills, including reporting, data analysis, formulas, pivot tables, and data manipulation
- Experience creating and maintaining reporting dashboards using Power BI
- Strong analytical skills with the ability to identify trends and present meaningful insights
- Exceptional organisational skills and ability to manage multiple priorities
- Excellent attention to detail and commitment to data quality
- Experience working within a learning, talent, HR, or people-focused environment
- Strong communication and stakeholder management skills
Most Importantly...
We're looking for someone with a genuine passion for people development. Someone who understands that behind every report, compliance metric, and learning programme is an opportunity to help a colleague grow, develop new skills, and succeed. If you're energised by creating great learning experiences and enabling others to achieve their potential, we'd love to hear from you.
What you’ll get
We recognise that your hard work shouldn’t come without its perks, so here’s a little list of some of the things you can expect to get from us:
- 25 days annual leave, which increases with service, plus bank holidays
- A day off for your birthday
- One paid day off per year to volunteer with a UK-registered animal charity of your choice
- Access to 50% off insuring pet companions
- Free access to our expert vet partner, Joii Pet Care, for your cat and/or dog
- Your mental and physical health is incredibly important to us. That’s why we offer discount on gym membership, access to a dedicated Wellbeing Hub and a healthcare cash plan.
- We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of the quarter’s choice
- Most importantly, you’ll be working with, and supported by, a team of courageous, passionate, and kind-hearted individuals.
What we are all about!
We are the Doubtless – a pan European fully integrated pet insurance and health services platform operating in several markets across Europe including the UK, France, Netherlands, Belgium and Germany. We are one of Europe’s largest pet insurance and services organisations, with over 1400 colleagues supporting over 2 million pets in 8 countries. At Doubtless, we are on a mission to strengthen the unique bond between you and your pet, through our innovative products and services. We're guided by our values of Performance, Exploration, Togetherness and Sustainability and as pet owners, many of us at Doubtless feel a personal connection with our mission. We take pride in the contribution we each make in delivering an ecosystem that will change the future of pet insurance and healthcare services for the benefit of our customers and their pets.
Inclusion, Diversity and Belonging at Doubtless
At Doubtless, we take inclusion seriously. This means nurturing a culture that respects everyone as an individual and values the unique perspectives we all bring through our background, characteristics, and lived experiences. We know that harnessing our differences makes us stronger and helps us to deliver better outcomes for our customers and each other. That’s why we are committed to ensuring that everyone is treated fairly and without discrimination, and we are passionate about creating an inclusive environment where everyone feels they belong.
Our recruitment process
As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check, a Fit and Proper check and reference checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances. Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Learning Operations & Insights Co-Ordinator employer: Animal Friends
Animal Friends Insurance is an exceptional employer that values innovation and collaboration, making it an ideal place for Agile Delivery Leads to thrive. With a flexible location, employees enjoy a supportive work culture that prioritises professional growth, alongside generous benefits like 25 days of annual leave and discounts on pet insurance. Join us to make a meaningful impact while working in a dynamic environment that champions customer outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Learning Operations & Insights Co-Ordinator
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Animal Friends looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Learning Operations & Insights Co-Ordinator at Animal Friends, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Learning Operations & Insights Co-Ordinator
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Animal Friends, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Animal Friends and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Animal Friends
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Animal Friends might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Animal Friends.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
